Why choose us?
We are the reptile shipping experts. At ShipYourReptiles.com, we provide you with everything you need to ship safely and securely:
- Detailed packing and shipping information.
- A knowledgeable customer support staff. We have successfully shipped more than 100,000 packages. As the founders of Pro Exotics Reptiles, we are experts in all aspects of reptile husbandry and transport.
- Complete shipping kits.
- Insulated shipping boxes.
- Cloth reptile bags.
- Deli cups.
- Heat packs.
- Cold packs.
- And more.
Learn more about the ShipYourReptiles team.
Book a shipment today!
Shipping Standards
- 1. What you can ship with ShipYourReptiles
- 2. Reptile size restrictions
- 3. Choosing a FedEx shipping service
- 4. Which days of the week should I ship?
- 5. Shipping Box Standards
- 6. Using ShipYourReptiles.com shipping supplies
- 7. Using your own shipping supplies
- 8. Species that are considered illegal, invasive or otherwise restricted
- 9. Why you must follow these shipping standards
- 10. What is the Lacey Act and how does it apply to live reptile shipments?
- 11. What is a Lacey Act/IATA label and do I need to use it?
- 12. How should I label the outside of the box?
- 13. Remember: What you do affects the entire reptile hobby and industry
- ---------------------------------------------
- *****TEMPERATURE GUIDELINES AND STANDARDS*****
- ---------------------------------------------
- 14. Regulating the temperature of the package
- 15. Using a Heat Pack
- 16. Using a Cold Pack
Packaging Live Shipments
- 17. Do you have a how-to video showing the packing process?
- 18. The RIGHT way to pack a reptile
- 19. Can you give me a quick list of guidelines for packing?
- 20. Which shipping kit should I order?
- 21. Choosing a deli cup vs. cloth reptile bag
- 22. Using ShipYourReptiles.com shipping supplies
- 23. Using your own shipping supplies
- 24. Provide accurate information
- 25. How should I label the outside of the box?
- 26. How can I download the Lacey Act/IATA label?
- ---------------------------------------------
- *****USING HEAT PACKS AND COLD PACKS*****
- ---------------------------------------------
- 27. Regulating the temperature of the package
- 28. Using a Heat Pack
- 29. Using a Cold Pack
Shipping and Tracking
- ---------------------------------------------
- *****SYR CUSTOMER SERVICE QUESTIONS*****
- ---------------------------------------------
- 30. How do I contact ShipYourReptiles.com customer service?
- 31. How do I send a package with ShipYourReptiles.com?
- 32. How do I get FedEx to pick up my package?
- 33. Should I schedule a FedEx pickup?
- ---------------------------------------------
- *****SHIPPING AND FEDEX QUESTIONS*****
- ---------------------------------------------
- 34. What can I ship with ShipYourReptiles?
- 35. Can I ship packages to Hawaii?
- 36. What if I'm shipping to Alaska?
- 37. Can I ship to Puerto Rico?
- 38. Can I use dry ice?
- 39. Are live reptiles safe on FedEx planes?
- 40. Are there any guidelines for packaging my shipment?
- 41. How and where can I drop off my package?
- 42. FedEx Office has refused to accept my live shipment. What can I do?
- 43. I called FedEx, and they said they don't ship live animals.
- 44. Should I require a signature for delivery?
- 45. Does FedEx pick up or deliver on holidays?
- 46. Can I schedule a Saturday delivery?
- 47. How do I get my shipment held at a FedEx facility?
- 48. How can I tell which hub my package will be routed through?
- 49. I heard that FedEx won't ship live reptiles to residential addresses. Is that true?
- ---------------------------------------------
- *****TECHNICAL AND MISC QUESTIONS*****
- ---------------------------------------------
- 50. How can I track my package?
- 51. How can I look at my shipping history?
- 52. Why do you want my package weight and dimensions?
- 53. When will my package arrive?
- 54. The label I just bought has today’s dates on it, but I don’t want to use it until later. What do I do?
- 55. How long is my shipping label good for?
- 56. How do I email a shipping label?
SYR Insurance
- 57. How does ShipYourReptiles insurance work?
- 58. How do I file an SYR Insurance Claim?
- 59. What about the FedEx money back guarantee?
- 60. Doesn't Delta Cargo offer live arrival insurance?
General FAQs
- ---------------------------------------------
- *****BILLING QUESTIONS*****
- ---------------------------------------------
- 61. How do I avoid additional charges?
- 62. What are your return and refund policies?
- 63. What are your shipping rates for shipping supplies?
- 64. Why did you charge my credit card after my package shipped?
- 65. How do I update my credit card info?
- ---------------------------------------------
- *****GENERAL QUESTIONS*****
- ---------------------------------------------
- 66. Why should I ship with ShipYourReptiles rather than directly with FedEx?
- 67. How do I contact ShipYourReptiles.com customer service?
- 68. What can I ship through ShipYourReptiles?
- 69. Protect the future of reptile keeping!
- 70. What is your Privacy Policy?
- 71. What are your Terms & Conditions?
- 72. Do you have other sources of useful information?
- 73. Can I ship a Priority Overnight ENVELOPE through ShipYourReptiles?
Invertebrate Shipping
- 74. Do you ship invertebrates like tarantulas?
- 75. Do you offer insurance on invertebrate shipments?
- 76. What constitutes a “pet quality” invertebrate?
- 77. Do inverts have to be shipped with Priority Overnight?
- 78. Are there special packaging requirements for shipping invertebrates?
- 79. What’s the best way to pack a delicate creature like a tarantula?
- 80. Should you use a Heat Pack when shipping invertebrates?
