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07 August 2018

Ask AJ #4

From time to time, we'll check in with AJ, our Lead Customer Service Rep, and ask her the questions that you send in. If you have a question for AJ, please write to

This week's questions: 

1. What's it like working for Robyn and Chad at All Pro Shipping? 
- Smith D.

"ShipYourReptiles has been the most fun and challenging job I've ever had, since each package has its own set of circumstances. You may be surprised that there are only four of us in office, the Customer Service Reps, Doc and myself; and the owners, Chad and Robyn. With those two around, it's never a dull moment, between taking care of Fernando, the Mexican beaded lizard, and the four in-office green tree pythons.

"Robyn and Chad care deeply about their business, and are very hands-on in the daily operations. It's always rewarding to work on a shipment and get it delivered despite a delay, even if it means that it doesn't arrive until late night! We've had situations where desperate circumstances demand desperate measures, and we're always happy to give it our all!"

2. Are y'all working on any new features to offer your customers in the future? 
- Amy P.

"We will be rolling out Live Arrival Insurance for ShipYourAquatics very soon!  Stay tuned for more information in an upcoming Newsletter." 

Please don't hesitate to reach out to Customer Service for any questions or concerns you might have regarding your shipments.  We're here for you! 

Monday - Friday, 7am - 6pm MST

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