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15 January 2019

Video - How to Pack a Live Shipment

The following is a quick step-by-step guide to packing a live shipment. Even if you're confident in your shipping methods, you can always share this with someone new to the practice. Then scroll down to see a great little video that demonstrates these steps. 

1. Buy your shipping supplies ahead of time

  • Make air holes in your box
  • Four total holes, two at each end
  • Quarter-inch diameter for each (a Philips screwdriver works great to make these)

2. Book your label at (If you're not already signed up, you can do so for free!)

3. Print your label

4. Activate your heat pack (IF needed, be sure to follow our SYR Shipping Standards for safe heat pack use!)

5. Make a nest inside the box with your packing material

6. Place the animal in its container

  • A bag, tied securely OR
  • A deli-cup with a secure lid and air holes

7. Place the container into the nest and add more packing material on top

8. Put the styrofoam lid in place, heat-pack down (if using one)

9. Documents on top

  • Shipping address and contact info
  • Sales receipt
  • Animal records
  • Other documents

10. Tape the box closed and add labels

  • Shipping label (inside a FedEx sleeve or securely taped to the box)
  • Lacey Act/IATA label (include quantity and species names)



Please don't hesitate to reach out to Customer Service for any questions or concerns you might have regarding your shipments.  We're here for you! 
Monday - Friday, 7am - 6pm MST


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