More than Just a Pretty Label!
You already know that you can get deeply discounted shipping labels through ShipYourReptiles and ShipYourAquatics. But do you know what else we can do for you?
Our responsibility for your package does not end with the printing of a label. That is where it begins!
What, exactly, can our Customer Service Representatives do for you?
- Answer any and all questions about packing and shipping. First time shipper and unsure about how to start? We got your back! Unsure about whether or not to use a heat pack for a particular shipment? Need to find a FedEx hub near you? Want to know if you can ship to Alaska? Call us or email us, and we’ll get your answers ASAP!
- Expedite shipments of supplies.* Typically, when you order shipping supplies from our website, they are shipped via Ground, which can take a few days. If you need your shipping kit, or other supplies faster than that, give us a call and we can arrange for an Express shipment.
- Track down stuck or lost packages and get them back on track. If you’re tracking your shipment and it seems stalled somewhere along the way, you do NOT need to contact FedEx. You should call us and let our Customer Service Reps do that work for you. We bypass the entry-level assistance at FedEx and work directly with top management. This gives us a lot of leverage to find out exactly what’s going on with any specific shipment and get it back on track as quickly as possible. You get to look like a hero for your customer while we do all the work!
- Fix labels already in the system.* If you have dropped off a shipment at FedEx and then realize you’ve mistyped the receiving address on the shipping label, CALL US! We can get that fixed for you in a snap.
- Reroute packages to be held at a FedEx Ship Center.* Sometimes circumstances require a shipment to be rerouted and held at the recipient’s local FedEx hub. Whether this is a request from your customer, or a necessity due to inclement weather or any other reason, we can make it happen.
- Schedule package pick-ups at your home or office.* For a small fee, FedEx will come to you to pick up your package(s). This can be at your residence or place of business. Give us a call or email us and we can schedule a 3-hour time window for your pick up. If you call early enough in the day, we can schedule same-day service. Otherwise, call the day before you wish the pick-up made.
- Refund unused labels. If you ever book a label and do not use it for whatever reason, simply contact us for a 100% refund.
- Handle Insurance claims for On-Time Delivery and Live Arrival. If you take advantage of our Insurance program it’s essential that you contact the Customer Service Desk to file a claim in a timely fashion. On-Time claims can be handled through a phone call or email very quickly. Live Arrival claims (available only for reptile shipments at this time) are a bit more involved, but we’ll walk you through everything you need to do to successfully file your claim.
- Talk to FedEx employees that may not realize they are allowed to accept reptile shipments. Every once in a while, you’ll run into a FedEx employee that does not realize FedEx allows live shipments of reptiles or fish. These encounters should not be confused with a reluctant retail employee. Retail outlets such as FedEx Office (formerly Kinkos) are independently owned and often place restrictions on the types of shipments they are willing to work with. If you’re sure you’re talking with an actual FedEx employee that refuses to accept your package, give us a call and let us talk to them for you.
*Some services may involve a FedEx fee.
How to contact us?
Our Customer Service Representatives are available Monday-Friday, 7am-6pm MST.
You can call us at 303-730-2125 or write to us at info@ShipYourReptiles.com.
If you call and we can’t answer the phone right away, please leave a message with your name and phone number so we can call you right back!
When you take a look at the whole picture, from amazing Customer Service to exclusive On-Time and Live Arrival Insurance to our whole-hearted support of USARK, you can see that ShipYourReptiles and ShipYourAquatics is far more than a simple, pretty, shipping label!
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