Trrm Banner

20 March 2018

Ask AJ #1

Welcome to a new feature in our Newsletter. Meet AJ! She runs lead on our Customer Service Desk. If you’ve ever called the main office for any reason, you’ve likely spoken to her, or at least heard her voice on our messaging system. We’re going to try out a regular feature called Ask AJ. If you have any probing questions you’d like answered in a future newsletter, write to us at About once a month, we’ll get her to answer them for us! 

This week, we’ve got two easy questions for her. 

What advice do you have for first-time shippers? 

It’s not as daunting as it seems. It may seem overwhelming and scary at first, but we are very happy to walk you through it step by step. Just give us a call! 

What’s the Number One tip you’d give to current SYR/SYA customers? 

That’s an easy one. DON’T CALL FedEx! No matter what the problem is, if you’ve bought your label from us, then CALL US to help fix it. We have the tools necessary to correct the situation much faster than you could do on your own. 

If you call FedEx directly, you run the risk of having your package delayed even more than it might have been. The package might even get sent back to you instead of moving on to its final destination.  

Also, if you call FedEx too many times about a specific issue, and then give up and call us to help, it may be too late. If a particular shipment gets flagged too many times, it can lock us out and then we will be powerless to change anything. 

Call us the moment you get wind of a problem for the absolute best chance for the fastest and most satisfactory resolution.

Contact Us
Mon-Fri, 7am-6pm MST

Click here to SUBSCRIBE and be the first to read each week's Newsletter!