5 C's for a Strong Business
Communication
- Write Well – Pay attention to spelling, basic grammar, and legibility.
- Listen – Be willing to listen to what your customers and potential customers are trying to tell you.
- Be Informative – Don’t assume the person you’re talking with knows everything you know. Share as much detail as you can to make sure you’re both on the same page.
Composure
- Temper, Temper – No matter what happens, don’t get mad. Anger in a business setting is never productive and is often quite destructive.
- Practice Patience – Some days it may feel like you’re answering the same basic questions over and over, but the last person that asked it doesn’t know you’ve already answered that question ten times.
- Don’t Sweat the Small Stuff – Let minor inconveniences or small losses of money go without a fuss and you’ll develop a strong reputation worth far more than those minor hiccups.
Courteous
- Be Respectful – No matter what kind of mood you’re in, never let your customers or potential customers see you as anything but polite and respectful. The more difficult your customer is, the more they will remember and be impressed by your respectful attitude.
- Extra Mile – Don’t be afraid to be generous with your customers. Especially if you’ve made an error in any way, offer them something extra to make up for it.
- Benefit of the Doubt – Even if you’re 100% sure your customer is wrong about something, you don’t have to flat-out tell them they are wrong. You don’t have to let yourself be taken advantage of, but at the same time you don’t have to call them a liar. Stay polite and then move on.
Confidence
- Stay True – Always, to the very best of your ability, stay true to your word. If something ever comes up and you absolutely can’t keep your promise to your customer, be proactive and get ahead of it immediately with clear, courteous communication and compensation if applicable.
- Guarantees – Stand behind your product. Be willing/able to refund money to unhappy customers if they can return your product in the same condition it was sent out in. Have a concise, fair, well-written TOS and Return Policy.
- Keep Records – Get organized and keep accurate records of your animals’ lineage and histories, as well as records of all sales and contact info.
Competence
- Do Your Job – Raise healthy animals and/or sell only quality product. When shipping, pack them properly and professionally. Be consistent with excellence.
- Don’t Cut Corners – At best, cutting corners makes you look cheap and incompetent, causing your customers to lose confidence in you. At worst, you may be putting your animals’ well-being at risk.
- No Excuses – Never make excuses. Nobody is perfect and we all make mistakes. Don’t make excuses for yours, just apologize, make amends if necessary, learn from them, and move on.
You’ll get all this and more when you ship with ShipYourReptiles and ShipYourAquatics. We’ll go out of our way to make sure you have the absolute best shipping experience possible!
Contact Us
Monday – Friday, 7am – 6pm MST
303-730-2125
info@ShipYourReptiles.com
info@ShipYourAquatics.com
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