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23 April 2019

The Secret in the Code

Some of you may know this already, but many may not, and it's definitely worth another share.

How can you tell which hub your package will go through? Why should you even care? For some, it may just be a matter of curiosity, but most folks are concerned about weather conditions and how they might impact a delicate overnight shipment. Is there a chance the package may be exposed to extreme temperatures before it reaches its destination? Might storms in the Midwest cause shipping delays? If you're shipping due north along the west coast (from San Diego to Portland, for instance) will your shipment be safe from the storm delays currently blowing over Memphis? 

What is the secret to knowing which hub your shipment will be routed through?

First, you must book the label. But why?

Why is there no chart you can look up that shows me shipping routes? If origin is Point A and destination is Point B, then the package will move through Hub C....seems simple enough! But it's not. The actual route your package might take will vary based on a variety of circumstances such as volume needed to fill planes, mechanical issues, and weather. You might book the exact same sized package from the same origin to the same destination and have it go through one hub the first time, and an entirely different hub the next time. Therefore, there are no pre-determined charts to predict your central hub. So how will you know?

The code that holds this secret is embedded on your shipping label!

The first character in the routing code indicates which hub the package will be routed through.

  • "X" indicates the package will be routed through the main hub in Memphis, TN
  • "N" indicates Indianapolis, IN 
  • A number indicates the package will stay within the state of origin

There are also smaller regional hubs:

  • "A" is Ft. Worth, TX 
  • "W" is Oakland, CA 
  • "Q" is one of the Los Angeles area hubs 
  • "E" is Newark, NJ
  • "G" is Atlanta, GA

Packages may sometimes be rerouted for expediency, so this is about 98% accurate. There is no way to check this routing information until you book your label.

When you book your label, it's a good idea to determine which hub you'll be using and check the forecast for potential weather delays. If necessary, you can wait a few days for things to settle down. You'll still be able to use the same label. The shipping schedule (delivery date/time) on your label will automatically be revised to reflect current dates when the package is put into the FedEx system. 

If you decide, for any reason, that you won't be using that label at all, please contact our Customer Service Desk within 30 days for a full refund.

There you have it! The secrets of FedEx hubs decoded for you.  

Please don't hesitate to reach out to Customer Service for any questions or concerns you might have regarding your shipments.  We're here for you! 
Monday - Friday, 7am - 6pm MST


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