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23 January 2018

Avoiding Adjustments

Of course, we’re not talking about rearranging body parts beneath your clothes. We’re talking about additional charges made to your credit card on file or your Paypal account after you’ve booked and paid for a particular shipping label. 

If you enter inaccurate information when ordering a shipping label, FedEx charges us an additional fee—then we charge you that fee. You'll see it on your credit card or Paypal statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can delivery to a PO Box and FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Nowhere Drive is not the same as 391 Nowhere Drive, nor 3913 Nowhere Drive, nor 3911 Nowhere Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $15.00, which we will charge to your credit card or Paypal. Please double check your address info for 100% accuracy.

Dimensional weight charges

FedEx measures your package with lasers, and if they determine your package is bigger than you said—bam!—additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches—and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect Weight charges

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the label-ordering interface—accurately, please.

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will bill the shipping amount for a 90-pound package (minimum) regardless of your package's actual weight.

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

NOTE: Packages with an actual weight of more than 150 pounds, or that exceed 119 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, are not accepted for transportation.

Additional handling charges

Additional Handling applies to the following:

  • Any article that is encased in an outside shipping container made of metal or wood
  • Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
  • Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches
  • Any package with an actual weight greater than 70 pounds
  • FedEx also reserves the right to assess the Additional Handling Charge for any package that, at their sole discretion, requires special handling.

So there. Don’t try anything funny. If FedEx charges an additional handling charge, charges you that additional handling charge. It’s not fun, but it’s fair.

For any questions you might have regarding Adjustment Charges to your account, please contact our courteous and friendly Customer Service Desk:

Monday-Friday 7:00am-6:00pm

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