Contact Us

Note: Tuesday, 3/21/23: Please check back today by 9am MT  

Regarding shipping and insurance for this week- Tuesday and Wednesday: Please check back today, by 9am MT. NOTE: Always check the destination before shipping to ensure there aren’t weather issues or anything else that might cause delays.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

Thank you for your patience and understanding!

Insurance Eligibility Requirements

Heat Pack Use and Links to Temp Guidelines

Shipping Tips and Tricks

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!