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CRITICAL INFORMATION

09.25.20:

IMPORTANT FEDEX UPDATE 09.25.2020:

Beginning Monday, September 28th, FedEx will be updating their posted delivery times on RESIDENTIAL PRIORITY OVERNIGHT shipments to 12:00PM (noon) in an effort to establish more realistic delivery times. 

This means that there is no longer a 10:30AM delivery time on any RESIDENTIAL PRIORITY OVERNIGHT shipments. This change will not affect commercial/business addresses with an original posted delivery time of 10:30am (such as to FedEx Ship Centers for pick up or business addresses), and Extended Residential deliveries have been extended to 5:00PM.

If you choose to ship to a residential address, please be sure to your packaging meets or exceeds SYR/SYA/FedEx standards. Despite this move, FedEx has NOT reinstated their On-Time Guarantees. We anticipate that driver delays due to the current increased volume will continue despite this residential delivery time shift.

Shipping to a FedEx Ship Center (hub) on Tuesdays and/or Wednesdays remains the safest option, and we will continue to offer insurance only on those shipments.

Thank you!

 

09.11.20:

Pandemic Shipping in a nutshell:

  1. DO NOT CALL FEDEX. Seriously, just don’t do it. ANY calls into FedEx on our account can and will result in additional 24 to 48-hour delays. If you or your client opens a case on a shipment, we will NOT be able to do what we need to do to make sure your shipment arrives safely. LET US HANDLE IT!
  2. SHIP TO A HUB FOR PICK UP! We cannot stress this enough! If you ship anywhere but to a FedEx Ship Center (hub), your package is almost guaranteed to be significantly late, and there is ZERO recourse if you do not ship to a hub without insurance.
  3. Shipping the first day of the week completely sucks—if you ship out on a Monday, EXPECT 24+ HOUR DELAYS.
  4. We still cannot get ETAs or force delivery, so if you ship anywhere but to a FedEx Ship Center (hub), we will try our best to help BUT due to the volume in the system and on the trucks, we are very limited in what we can do.
  5. The Arrival Time on your label is NOT a guarantee! FedEx suspended all their guarantees back in mid-March and have yet to reinstate them--drivers are having to deliver 3 to 5 times as many packages per route, so if you ship to a residence or business and it is running behind, the best we can do is to have FedEx send a message to the driver in the off chance that they can break from their prescribed route to deliver the shipment sooner. **Note: eligible insured shipments to hubs will be guaranteed by the time printed on the label and will be considered late if not made available by that printed time.
  6. Ground shipments are very heavily delayed. Expect upwards of 2 to 3 weeks of additional transit time in some instances.

Our number one priority is the safety of your animals, and the past 6 months have shown us time and again that shipping to a hub on Tuesdays and Wednesdays is by far the safest option at this time. Please help us keep your animals happy and healthy by adhering to the above points.

Thank you!

Insurance Update 08.28.20:

We are happy to announce we will now be offering On Time and Live Arrival insurance on eligible packages!

IMPORTANT NOTE: The Limited Eligibility Insurance is not a reflection of overall improvements in the FedEx systems, and should not be interpreted as such. FedEx continues to operate under a lot of strain, and we are still seeing substantial driver delays and issues. We are offering insurance now simply because the function we had to build for it was ready to go live.

To be eligible, shipments must be:

                · Shipped via Priority Overnight only;

                · Shipped out on Tuesday or Wednesday only;

   · Shipped only to a FedEx Ship Center (hub) for recipient pick up using the Ship To Facility function during the booking process;

   · Shipped according to SYR and SYA Shipping Standards, Packaging Guidelines, Temperature Guidelines, and Insurance Guidelines:

Reptiles: Shipping Standards, Packaging Guidelines, Temperature Guidelines, Insurance Guidelines

Aquatics: Shipping Standards, Packaging Guidelines, Temperature Guidelines, Insurance Guidelines

Invertebrates:  Shipping StandardsPackaging Guidelines, Temperature GuidelinesInsurance Guidelines

   · Packages shipped to Residential or Business addresses, FedEx Office, FedEx OnSite, or any other third-party location will NOT be eligible for any insurance coverage, without exception. Only packages shipped to FedEx Ship Centers (hubs) using the Ship To FedEx Facility function during booking will be eligible for insurance.

   · Packages that are dropped off at any FedEx Office, FedEx OnSite, or any other third-party location will forfeit any insurance coverage. Packages must either be picked up by a scheduled FedEx Express pick-up driver or dropped off at a true FedEx Ship Center (hub) to remain insured. 

   · A Hold at Facility package is on time if it is available for pick up by the time printed on the label, regardless of when your recipient picks up the package. The time on the delivery confirmation does not reflect the time the package was available.

We will be turning insurance on every Monday evening at 6:00 PM MST, and back off every Wednesday evening at 6:00 PM MST. If your label is booked outside of this window, it will not be insured, and we will not be able to add insurance after the fact even if the package meets eligibility requirements.

Because this is a new process for us, we reserve the right to turn insurance back off if the limited eligibility program proves unsustainable. Insurance purchased on packages that are not shipped out according to the eligibility requirements above will forfeit any coverage, and we will refund you the insurance costs on your label(s).

GROUND AND HOME SHIPMENTS: We unfortunately are still unable to offer Ground or Home Delivery insurance on merchandise at this time due to sustained volume, issues, and delays in the Ground system. Please allow for an additional 3 to 5 days of transit on any and all Ground shipments. We will still file a claim with FedEx on your behalf for any damaged goods, but any claim decision will solely be at FedEx's discretion, and any financial compensation may be limited by the lack of insurance. If you choose to ship your merchandise via Priority Overnight, you will be able to insure your merchandise up to the invoiced amount. Please keep in mind that any merchandise claims are subject to FedEx’s TOS and the FedEx claims process.

Please contact us with any and all questions or concerns.

Thanks for all your patience and support as we worked to get this function built and running!

 

___________________________________________

Update 07.08.20:

The systems are still showing significant signs of strain and we are still seeing a higher rate of 24 to 48 hour delays in Memphis and Indy. Shipments sent out on Mondays are more likely to get hung up in either Memphis or Indy due to weekend orders flooding the system, and driver delays remain substantial. As such, our recommendations remain the same at this time:

» Ship Monday through Wednesday only, keeping in mind that Tuesday and Wednesday shipping has been smoother overall.

» Ship to the hub for pick up. Once a package leaves the hub with a driver, we cannot force delivery or get ETAs.

» Package in anticipation of delays.

» Ship at your own risk.

We do not know when we will be able to turn insurance back on, and for that, we sincerely apologize. We want to turn the insurance back on, but the system is too backed up and volatile for us to do so at this time.

Thank you, and as always, please stay safe and healthy out there!

 

Update 06.22.20:

While the logistical challenges caused by protests have smoothed out, we continue to see significant issues and delays in the system. As a word of caution, we have seen an increase in 72 hour delays over the last few weeks, and in a few extremely rare cases, FedEx has been unable to locate some delayed live shipments.

In the past, when packages have been misplaced in transit, we’ve had access to many FedEx resources to help locate those packages. In these times, however, our FedEx team is severely limited by the sustained heavy volume in the systems, less staff available on-hand to run hub searches, and more contract employees who may not be as familiar with their systems. As a result, FedEx has been hampered in their efforts to help us track down certain packages in the system.  

As always, please package exceedingly well in the event of such delays, ship to the hub whenever possible, and reconsider shipping rare, sensitive, and high value animals at this time.

Thank you.

 

» There continue to be very significant driver delays. Ship to the hub for pickup.

» Once a package leaves the station with a driver, there is nothing we can do to force delivery if it is running behind, and we are unable to get ETAs at this time. Ship to the hub for pickup.

» If your recipients still wish to have their packages sent directly to their homes, be sure they are fully aware of the risks--there is no recourse available should anything go wrong--shipping is AT YOUR OWN RISK.

Both the Memphis and Indy hubs continue to be backlogged from COVID. FedEx continues to prioritize medical and Live shipments as they are able.

The Ground system remains heavily affected by backlogs, delays, and issues. Please allow an additional 5 to 7 business days of transit time on Ground shipments.

We will keep analyzing the situation and reacting to issues as they come up, and we will update this page with any new information.

Stay safe, stay healthy, and stay well.

Thank you.

 

Update 5.28.20:

SHIP AT YOUR OWN RISK. 

The FedEx systems have taken a turn for the worse.

FedEx has officially hit 5 times their average Holiday Volume with no break or end in sight. FedEx is prioritizing Live and Medical shipments as they can, but nation-wide, FedEx is running days behind. We have seen an increase in 48 and even 72-hour delays, so SHIP AT YOUR OWN RISK.

EXPECT DELAYS. We are unable to request ETAs, Reattempt Requests are nearly impossible, and we are locked out of opening traces or cases on many shipments.

DO NOT CALL FEDEX. ANY interference by either you or your recipient can very easily add additional delays. Let us handle it.

MEMPHIS IS SLAMMED. Shipments going through Indy are overall less likely to get hung up in the system but expect delays regardless. To find out which hub your package is *supposed* to go through, check here. Please keep in mind that the routing codes are not 100% guaranteed.

SHIP TO THE HUB FOR PICK UP. Day-of driver delays are astronomical, and once a package leaves the station with the driver, we cannot force delivery or get you an ETA.

DO NOT SHIP ON THURSDAYS. Your package may not deliver until Monday or Tuesday if there is a delay Thursday night.

WATCH YOUR TEMPS. Make sure temps are fine for a few days at the destination in the event of a delay.

THERE IS NO RECOURSE, PERIOD. There are NO REFUNDS available whether your package is late, lost, damaged, or DOA. FedEx does NOT have any liability on ANY shipment at this time, regardless of whether it is live or not. Our insurance remains off until further notice. SHIP AT YOUR OWN RISK.

The system is brutal and we are doing everything we can to ensure your shipment arrives safely. Hold times with our FedEx Premier team are significant, so please be patient with us if you need help on your shipment.

Please see below for our Pandemic Shipping Guidelines.

Thank you, and stay safe!

The All Pro Shipping Staff

 

PANDEMIC SHIPPING PROTOCOLS

FedEx is swamped. Yes, it sucks. No, we don’t know when things will get better.

Here is what YOU MUST KNOW, DO, and DO NOT DO to help ensure your animals’ safe delivery.


KNOW:

  • There is NO insurance of any kind. NO guarantees of on-time delivery. NO refunds or reimbursements for late, lost, damaged or DOA shipments
  • You are shipping AT YOUR OWN RISK
  • Late deliveries are happening with increasing frequency
  • 24-48 hour delays are more common than ever
  • At this time, Mondays are showing the highest percentage of delays and other issues
  • If your package is hung up in Memphis or Indy, assume a 24 hour delay. We audit shipments every morning and send tracking information to FedEx to request that packages be held indoors until they can move out, so chances are excellent that we will already have cases open on your shipment(s).
  • Ground/Home Delivery system (for dry goods) is heavily delayed.

 

DO:

  • Live Shipping is Monday through Wednesday ONLY—we have had Thursday shipments delayed until Monday, even with Saturday upgrade requests put in, and we are not in the office during the weekend to help you.
  • Mondays are showing the highest rate of delays so you might consider shipping on Tuesday or Wednesday to avoid the Monday madness.
  • Assume there will be a 24 hour delay and pack your animal accordingly
  • Aquatic shippers should consider using larger bags with more water and oxygen to last through a late delivery
  • HOLD AT HUB for PICK-UPMost of the delays we are seeing are on packages that go out for delivery. We have seen 6 to 8 hour Driver Delays and the trucks are not temperature controlled. Let us know if you need help locating a hub.
  • Pay special attention shipping into or out of a COVID hotspot, particularly in the Northeast/Tri-State area.
  • TRIPLE-CHECK for CORRECT ADDRESS and COMPLETE RECIPIENT INFO including phone numbers—incorrect addresses can result in an additional 24-48 hour delay. Being able to reach your customer directly will help us move much faster.
  • Watch your tracking—especially if delivering to an apartment complex or a commercial address. While we will request reattempts on missed deliveries, many drivers will be NOT be able to do a same-day reattempt, in which case your recipient would need to wait for it to get back to the Ship Center and go pick up later that evening, or wait for reattempt the next business day. 
  • Allow for an additional 2-3 days for delivery of dry goods going via Ground/Home Delivery.

 

DO NOT:

  • DO NOT call FedEx! Call us and we will work with FedEx on your behalf. If you or your customer calls FedEx, it will gum up the system and cause MORE delays. We have the contacts and the precise language needed to get the fastest and most thorough customer service available from FedEx.
  • DO NOT drop off or ship to a FedEx Office, Walgreens, or any other 3rd party retail location. They are NOT authorized to deal with live shipments. In addition, most have now modified their hours and may not have regular Express pickups, which could leave your package sitting for a day or more.

 

STRONGLY RECOMMENDED:

  • Reconsider shipping any delicate, sensitive, high-value, rare, or irreplaceable animals until Insurance is back on and it is safer to do so.
  • Ship only on Tuesday or Wednesday
  • Avoid putting a business name on a residential delivery address—some FedEx drivers are skipping commercial deliveries, assuming the businesses are closed, even if it's a business located in a home. Avoid this confusion by leaving off the business name where possible.

 

To keep our website banners as up-to-date and streamlined as possible, we will display only the most recent update on the site. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates   

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html 
 

We are still closely monitoring the FedEx systems for signs that things are calming down, and we will let you know the moment we see light at the end of this tunnel. Like all of you, we are anxious for things to return to some semblance normal. We WANT our Insurance turned back on. In the meantime, we are committed to providing you with excellent service and we will continue to work our butts off, doing all we can to make sure your animals are safely delivered and keep your business in business.

 

Please contact us with your questions and concerns:

303-730-2125

info@ShipYourReptiles.com

info@ShipYourAquatics.com