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Insurance Eligibility Requirements

Limited Eligibility Insurance Information

To be eligible, shipments must be:

· Shipped via Priority Overnight only;

· Shipped out when insurance is available per the banners on our sites, regardless of when the label was booked - it is the shipper's responsibility to check the site banners prior to shipping for any updates;

· Shipped only to a FedEx Ship Center (hub) for recipient pick up using the Ship To Facility function during the booking process;

· Shipped according to SYR and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines;

Reptiles: Shipping Standards, Packaging Guidelines, Temperature Guidelines

Aquatics: Shipping Standards, Packaging Guidelines, Temperature Guidelines

Invertebrates:  Shipping StandardsPackaging Guidelines, Temperature Guidelines

· Packages shipped to Residential or Business addresses, FedEx Office, FedEx OnSite, or any other third-party location will NOT be eligible for any insurance coverage, without exception. Only packages shipped to FedEx Ship Centers (hubs) using the Ship To FedEx Facility function during booking will be eligible for insurance.

· Packages that are dropped off at any FedEx Office, FedEx OnSite, or any other third-party location will forfeit any insurance coverage. Packages must either be picked up by a scheduled FedEx Express pick-up driver or dropped off at a true FedEx Ship Center (hub) to remain insured. 

· A Hold at Facility package is on time if it is available for pick up by the time printed on the label, regardless of when your recipient picks up the package. The time on the delivery confirmation does not reflect the time the package was available.

We are currently not offering insurance for shipments that are sent out on Thursdays, and there is no Live shipping on Fridays.

We are currently offering insurance for outgoing shipments Monday through Wednesday, barring any holidays or unforeseen system/weather events. We will aim to turn insurance on Monday mornings by 10am MST and to leave it on until we turn it off at 7pm MST Wednesday evenings - we reserve the right to turn insurance off at any time should we feel the need to discourage shipping in order to ensure the safety of the animals shipped through our services. If your label is booked outside of when insurance is available, it will not be insured, and we will not be able to add insurance after the fact even if the package meets eligibility requirements.

Insurance purchased on packages that are not shipped out according to the eligibility requirements above will forfeit any coverage, and we will refund you the insurance costs on your label(s).

GROUND AND HOME SHIPMENTS: Insurance for dry goods delivered to home and business may be purchased upon prior arrangement with All Pro Shipping management - contact us for specifics. Please allow for an additional 3 to 5 business days of transit on any and all Ground shipments. Regardless of whether or not your Ground non-live shipment was insured, we will still file a claim with FedEx on your behalf for any damaged goods, but any claim decision will solely be at FedEx's discretion, and any financial compensation may be limited by the lack of insurance. Please keep in mind that any merchandise claims are subject to FedEx’s TOS and the FedEx claims process.

Remember: FedEx does NOT accept any liability on live shipments and does NOT issue us any refunds for your late, lost, damaged, or DOA shipments. You MUST purchase our On Time and Live Arrival insurance or ship entirely at your own risk and liability!

Please contact us with any and all questions or concerns!