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Updates

COVID-19 Impact Updates

Covid-19 update 05/05/20:

We are still closely monitoring the FedEx systems for signs that things are calming down, but we continue to see significant issues and delays and FedEx is still limited in how much they can assist us with Peak Protocols in place. With that in mind, there is still no insurance coverage available, though we are anxious to turn it back on as soon as possible. We unfortunately still do not have a target date since the situation keeps changing, but we are keeping our fingers crossed that insurance will be available sooner rather than later.

In the meantime, please help us to keep all animals safe by acknowledging and adhering to the following:

•  There is no On Time and Live Arrival Insurance available at this time. Please reconsider shipping sensitive, rare, or high value animals until insurance is back up.

•  If you decide to ship, YOU WILL BE DOING SO AT YOUR OWN RISK. There are no refunds for late, lost, damaged, or DOA shipments at this time. Please reconsider shipping high value, rare, irreplaceable, and sensitive species until insurance is back on.

•  DO NOT CALL FEDEX, AND MAKE SURE YOUR RECIPIENTS DO NOT CALL FEDEX, EITHER. We will call FedEx on your or your recipient’s behalf. Any intervention on a shipment by either you or your recipient can very easily result in an additional 24-48 hour delay. Please let us handle FedEx issues—we know exactly what to say and do to best help you. 

•  Live Shipping is still Monday through Wednesday ONLY. We have had Thursday shipments delayed until Monday, even with Saturday upgrade requests put in, and we are not in office during the weekend to help you. NOTE: From what we have seen, Mondays are the busiest day across FedEx and Monday shipments have had the most delays and issues. Tuesday and Wednesday shipping has been noticeably calmer with fewer problems.

•  The Ground / Home system is heavily delayed. Please allow for an additional 2 to 3 business days on Ground shipments. If shipping to a business or if the recipient’s business name is on the label, FedEx may assume the business is closed, even if it is a residential business. Let us know if you see exceptions or substantial delays on your Ground and Home shipments.

• Ship to the hub for pick up. Most of the delays we are seeing are on packages that go out for delivery. We have seen 6 to 8 hour driver delays and the trucks are not temperature controlled. Let us know if you need help locating a hub.

•  Package your shipments in anticipation of a delay. If your package is hung up in Memphis or Indy, assume a 24 hour delay. We audit shipments every morning and send tracking information to FedEx to request that packages be held indoors until they can move out, so chances are excellent that we will already have cases open on your shipment(s).

•  Pay special attention if you are shipping in or out of COVID hotspot areas, particularly in the Northeast/Tri-State Area. We are seeing increased delays and issues in heavily affected areas.

•  Triple check each shipment for correct recipient and address information, including recipient phone numbers. Incorrect addresses can result in an additional 24-48 hour delay and being able to reach out directly to your customer will let us help as quickly as possible. 

•  Watch your tracking, especially if the recipient lives in apartment complexes or the address is commercial. While we will request reattempts on missed deliveries, many drivers will be NOT be able to do a same-day reattempt, in which case your recipient would need to wait for it to get back to the Ship Center to pick up later that evening, or wait for reattempt the next business day. 

•  Do not ship to or drop off your shipments at a FedEx Office or ANY other retail location. Run any given Hold At Facility address through Google to verify it is a legitimate Ship Center, or use the “Ship To FedEx Facility” function in Booking. Most have now modified their hours and have earlier pick ups, but Ship Center hours remain the same for the time being. Contact us if you need help finding your Ship Center. 

To keep our website banners as up-to-date and streamlined as possible, we will display only the most recent update on the site. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates   

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html 

We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up.  

Thank you for your understanding, and please let us know if you have any questions or concerns.   

Stay healthy out there.

Covid-19 update 04/24/20:

We are continuing to see significant issues in the FedEx Express and FedEx Ground systems, resulting in day-of delays as well as 24 and even 48 hour delays. FedEx continues to operate under “Peak Protocols,” meaning that our FedEx agents are limited in how quickly they can assist us and limited in what they’re able to assist with.   

Help us to keep your animals safe by acknowledging and adhering to the following:

•  There is no On Time and Live Arrival Insurance available at this time. Please reconsider shipping sensitive, rare, or high value animals until insurance is back up.

•  If you decide to ship, YOU WILL BE DOING SO AT YOUR OWN RISK. There are no refunds for late, lost, damaged, or DOA shipments at this time. We will always do our best to resolve issues as quickly as possible, and we continue to evaluate the system daily to see when we might be able to turn insurance back on. As of 4/24/20, we’re anticipating that insurance will not be turned back on for several more weeks.

•  DO NOT CALL FEDEX ON ISSUES WITH YOUR SHIPMENT, AND MAKE SURE YOUR RECIPIENTS DO NOT CALL FEDEX, EITHER. We will call FedEx on your or your recipient’s behalf. Any intervention on a shipment by either you or your recipient can very easily result in an additional 24-48 hour delay. Please let us handle FedEx issues—we know exactly what to say and do to best help you. 

•  Live Shipping is now Monday through Wednesday ONLY. This will give us an extra day (Friday) to work on any packages that may have gotten hung up in the FedEx system earlier in the week. 

•  Package your shipments in anticipation of a delay. If your package is hung up in Memphis or Indy, assume a 24 hour delay. We audit shipments every morning and send tracking information to FedEx to request that packages be held indoors until they can move out, so chances are excellent that we will already have cases open on your shipment(s).

•  Pay special attention if you are shipping in or out of COVID hotspot areas, particularly in the Northeast/Tri-State Area. We are seeing increased delays and issues in heavily affected areas.

•  Triple check each shipment for correct recipient and address information, including recipient phone numbers. Incorrect addresses can result in an additional 24-48 hour delay and being able to reach out directly to your customer will let us help as quickly as possible. 

•  Watch your tracking, especially if the recipient lives in apartment complexes or the address is commercial. While we will request reattempts on missed deliveries, many drivers will be unable to do a same-day reattempt, in which case your recipient would need to wait for it to get back to the Ship Center to pick up later that evening, or wait for reattempt the next business day. 

•  Do not ship to or drop off your shipments at a FedEx Office or ANY other retail location. Run any given Hold At Facility address through Google to verify it is a legitimate Ship Center, or use the “Ship To FedEx Facility” function in Booking. Most have now modified their hours and have earlier pick ups, but Ship Center hours remain the same for the time being. Contact us if you need help finding your Ship Center. 

To keep our website banners as up-to-date and streamlined as possible, we will display only the most recent update on the site. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates   

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html 

We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up.  

Thank you for your understanding, and please let us know if you have any questions or concerns.   

Stay healthy out there.

 

Covid-19 update 04/07/2020:

We are unfortunately starting to see more issues in the FedEx system due to sheer volume and staffing shortages as a result of the Covid-19 outbreak. This means that we are seeing more 24 hour delays, with the possibility of 48 hour delays in some instances. 

FedEx is currently operating under “Peak Protocols,” meaning that our FedEx agents are limited in how quickly they can assist us and limited in what they’re able to assist with.   

AQUATIC SHIPPERS: Carefully evaluate the necessity on each of your live aquatic shipments. Aquatics are fragile and do not handle delays well and there is currently no insurance available. Communicate these issues with your customers prior to shipping so that everyone is informed and understands the risks. We will always do everything possible to help a stuck shipment, but please understand that we are quite limited in what we can do to help at this time.  

Help us to keep your animals safe by adhering to the following:

•  DO NOT CALL FEDEX ON YOUR LATE SHIPMENT, AND PLEASE MAKE SURE YOUR RECIPIENTS DO NOT CALL FEDEX, EITHER. We will call FedEx on your or your recipient’s behalf. Any intervention on a shipment by either you or your recipient can very easily result in a 24-48 hour delay. Please let us handle it—we know exactly what to say and do to best help you. 

•  Please pay special attention if you are shipping in or out of the Northeast/Tri-State Area. We are seeing increased delays and issues in Covid hot spot areas.

•  Live Shipping is now Monday through Wednesday ONLY. This will give us an extra day (Friday) to work on any packages that may have gotten hung up in the FedEx system earlier in the week. 

•  Package your shipments in anticipation of a delay. 

•  Triple check each shipment for correct recipient and address information, including recipient phone numbers. Incorrect addresses can result in an additional 24-48 hour delay and being able to reach out directly to your customer will let us help as quickly as possible. 

•  Urge your recipients to watch tracking and be on the lookout for their packages, especially if they live in apartment complexes or the address is commercial. While we will request reattempts on missed deliveries, FedEx is advising that many drivers will be unable to do a same-day reattempt, in which case your recipient would need to wait for it to get back to the Ship Center to pick up later that evening, or wait for reattempt the next business day. 

•  Do not ship to or drop off your shipments at a FedEx Office or ANY other retail location. Run any given Hold At Facility address through Google to verify it is a legitimate Ship Center, or use the “Ship To FedEx Facility” function in Booking. Most have now modified their hours and have earlier pick ups, but Ship Center hours remain the same for the time being. Contact us if you need help finding your Ship Center. 

•  If your package is hung up in Memphis or Indy, assume a 24 hour delay. We audit shipments every morning and send tracking information to FedEx to request that packages be held indoors until they can move out, so chances are excellent that we will already have cases open on your shipment(s). 

•  There is no On Time and Live Arrival Insurance available for the time being. We will be evaluating the system daily to see when we might be able to turn insurance back on, but we do not know when that might be. 

To keep our website banners as up-to-date and streamlined as possible, we will display only the most recent update on the site. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates   

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html 

We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up.  

Thank you for your understanding, and please let us know if you have any questions or concerns.   

We hope you are all staying safe and healthy.

UPDATE 04/01/2020: 

FedEx has globally suspended its money-back guarantee for all FedEx services until further notice. While we, as Live Animal shippers, have never been entitled to any refunds whatsoever through FedEx, this move shows that they are anticipating system-wide delays going forward. We have not yet seen a significant uptick 24 hour delays, but we are seeing more day-of delays and issues. 

We will be turning off the On Time and Live Arrival Insurance this evening, Wednesday, April 1st. For the safety of animals in the system, as of last Monday, March 30th, we have restricted shipping to Monday through Wednesday only, so please note that any shipments sent out tomorrow (Thursday, April 2nd) will be at your own risk. Due to the virus, FedEx has cut many of their weekend flights which has made Saturday upgrades on late shipments much more difficult to pull off, so this move will help prevent animals from getting stuck over the weekend. If you pre-booked your label with insurance in anticipation of shipping Thursday, please let us know and we will refund your insurance coverage.  

To keep this banner as up-to-date and streamlined as possible, we will keep only the most recent update up on the site banners. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates  

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html

We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up. 

Thank you for your understanding, and please let us know if you have any questions or concerns.  

We hope you are all staying safe and healthy. 


UPDATE 03/30/20:

Due to the Covid-19 pandemic, FedEx is experiencing significant increases in overall shipping volume, as well as disruptions in the staff that manage those shipments.  They are now operating under "Peak Protocols,” which means that while service is (for now) continuing as normal, our FedEx agents are limited in how quickly they can assist us, and limited in what they're able to assist with.  

Because of this, to protect the live animals we have in the system, we will be restricting Live Animal shipping to Monday through Wednesday ONLY, beginning Monday, March 30th.  While we understand this may be inconvenient, this will give us an extra day (Friday) to work on any packages that may have gotten hung up in the FedEx system earlier in the week.  

Under normal circumstances, Thursday shipments are inherently more risky due to FedEx's limited services on Saturday.  A day's delay for a Thursday shipment can easily turn into a full weekend layover.  The risk of this happening at this time is simply too high.

Please let us know if you have any questions or concerns, and we hope you and yours remain safe and healthy during these times.

 

UPDATE 03/20/20:

FedEx has advised that in certain areas, Shelter In Place (SIP) guidelines are impacting their ability to service certain zip codes. While FedEx has been deemed an Essential Business and is therefore exempt from SIP guidelines, many businesses are closed. Please check with your recipient if you are shipping to a business/commercial location, as it may be closed, and rerouting packages will often add a 24 to 48 hour delay. FedEx Ship Centers are still open as an option.

Additionally, FedEx has modified their Signature Required service. To maintain proper social distancing guidelines for the safety of drivers and recipients, FedEx will now only request a verbal name confirmation rather than a physical signature. That said, if you select the Delivery Confirmation option, FedEx will still charge for this verbal confirmation, and the driver may sign on your recipient’s behalf.

We continue to keep a close eye on the situation. As of right now, FedEx has not issued any service disruptions for domestic shipments, but with how quickly the situation has been evolving, we cannot say for certain that the system will not be impacted. For the most updated information, please keep an eye on FedEx's alerts page, which you can find here: https://www.fedex.com/en-us/service-alerts.html
Please do not hesitate to reach out with any questions or concerns you might have, and please be safe!

Thank you.