Critical!

COVID UPDATE 04/01/2020: 

FedEx has globally suspended its money-back guarantee for all FedEx services until further notice. While we, as Live Animal shippers, have never been entitled to any refunds whatsoever through FedEx, this move shows that they are anticipating system-wide delays going forward. We have not yet seen a significant uptick 24 hour delays, but we are seeing more day-of delays and issues. 

We will be turning off the On Time and Live Arrival Insurance this evening, Wednesday, April 1st. For the safety of animals in the system, as of last Monday, March 30th, we have restricted shipping to Monday through Wednesday only, so please note that any shipments sent out tomorrow (Thursday, April 2nd) will be at your own risk. Due to the virus, FedEx has cut many of their weekend flights which has made Saturday upgrades on late shipments much more difficult to pull off, so this move will help prevent animals from getting stuck over the weekend. If you pre-booked your label with insurance in anticipation of shipping Thursday, please let us know and we will refund your insurance coverage.  

To keep this banner as up-to-date and streamlined as possible, we will keep only the most recent update up on the site banners. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates  

For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html

We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up. 

Thank you for your understanding, and please let us know if you have any questions or concerns.  

We hope you are all staying safe and healthy.