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Warning!
Please contact us with any and all temperature and heat pack related questions.
Remember:
➤ Handwarmers are strictly prohibited.
➤ Temperature guidelines and heat pack information available here.
➤ If your temperatures straddle two categories, contact us for specific recommendations.
➤ Call or email us at 303.730.2125 or info@shipyourreptiles.com
➤ Not all shipments will require a heat pack! Please contact us for recommendations.
Thank you!
Critical!
Covid-19 update 04/07/2020:
We are unfortunately starting to see more issues in the FedEx system due to sheer volume and staffing shortages as a result of the Covid-19 outbreak. This means that we are seeing more 24 hour delays, with the possibility of 48 hour delays in some instances.
FedEx is currently operating under “Peak Protocols,” meaning that our FedEx agents are limited in how quickly they can assist us and limited in what they’re able to assist with.
Help us to keep your animals safe by adhering to the following:
· DO NOT CALL FEDEX ON YOUR LATE SHIPMENT, AND PLEASE MAKE SURE YOUR RECIPIENTS DO NOT CALL FEDEX, EITHER. We will call FedEx on your or your recipient’s behalf. Any intervention on a shipment by either you or your recipient can very easily result in a 24-48 hour delay. Please let us handle it—we know exactly what to say and do to best help you.
· Live Shipping is now Monday through Wednesday ONLY. This will give us an extra day (Friday) to work on any packages that may have gotten hung up in the FedEx system earlier in the week.
· Package your shipments in anticipation of a delay.
· Triple check each shipment for correct recipient and address information, including recipient phone numbers. Incorrect addresses can result in an additional 24-48 hour delay and being able to reach out directly to your customer will let us help as quickly as possible.
· Urge your recipients to watch tracking and be on the lookout for their packages, especially if they live in apartment complexes or the address is commercial. While we will request reattempts on missed deliveries, FedEx is advising that many drivers will be unable to do a same-day reattempt, in which case your recipient would need to wait for it to get back to the Ship Center to pick up later that evening, or wait for reattempt the next business day.
· Do not ship to or drop off your shipments at a FedEx Office or ANY other retail location. Run any given Hold At Facility address through Google to verify it is a legitimate Ship Center, or use the “Ship To FedEx Facility” function in Booking. Most have now modified their hours and have earlier pick ups, but Ship Center hours remain the same for the time being. Contact us if you need help finding your Ship Center.
· If your package is hung up in Memphis or Indy, assume a 24 hour delay. We audit shipments every morning and send tracking information to FedEx to request that packages be held indoors until they can move out, so chances are excellent that we will already have cases open on your shipment(s).
· There is no On Time and Live Arrival Insurance available for the time being. We will be evaluating the system daily to see when we might be able to turn insurance back on, but we do not know when that might be.
To keep our website banners as up-to-date and streamlined as possible, we will display only the most recent update on the site. All previous Covid notifications have been compiled and can be easily found here: https://shipyourreptiles.com/pages/updates
For the most updated FedEx information, please keep an eye on FedEx's alerts page, which you can find at: https://www.fedex.com/en-us/service-alerts.html
We are committed to continuing to provide you with excellent service, and we will always do what we can to resolve any issues that come up.
Thank you for your understanding, and please let us know if you have any questions or concerns.
We hope you are all staying safe and healthy.
