Half off insurance all March! Add insurance when you book your shipment.
Half off insurance all March
We provide live and non-live insurance for the rare times when your shipment arrives late and/or damaged. Insurance is available Monday-Wednesday. Sign up when you book your shipment.
This March live insurance costs $1.25 (usually $250) for the value of your shipping label and the first $100 in coverage for DOA.
Each additional $100 in DOA coverage costs $1.25.
For example: $300 in coverage for a DOA animal plus the cost of the shipping label costs $3.75.
This March non-live insurance costs $0.50 (usually $1.00) for the value of your shipping label and the first $100 in coverage for damage.
Each additional $100 in damage coverage costs $0.50.
For example: $300 in damage coverage plus the cost of the shipping label costs $1.50.
Rules and restrictions apply. Learn more.
Temperature Guidelines for Safe Shipping- Reptiles and Amphibians
These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees farenheit or higher, DO NOT use a heat pack.
Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.
REPTILES
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-69°F: Use a heat pack per our directions.
70-91°F: DO NOT use heat pack.
92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*
Over 100°F: DO NOT SHIP. Wait for cooler weather.
AMPHIBIANS and other species from cooler moist climates.
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-60°F: Use a heat pack per our directions.
60-80°F: DO NOT use a heat pack. No cold pack required.
80-92°F: Use a cold pack per our directions.
Over 92°F: DO NOT SHIP. Wait for cooler weather.
NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees farenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up.
**FACILITY to FACILITY ON-TIME AND LIVE ARRIVAL INSURANCE AVAILABLE NOW**Monday 3/17/2025 until 6PM tonight (MST); **
Regarding Insurance for Live animal shipping: We look at the weather and the UPS & FedEx system. After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries.
Please be cautious as to where you’re sending your live animals. As temperatures fluctuate please watch for straddling temperatures and feel free to call fror packaging advice..
HELP US HELP YOU: We will open cases with FedEx on all our stuck shipments. Please DO NOT CALL UPS or FEDEX, as there is a risk that could cause even more delays with the shipment. Call us if you have any questions or concerns.
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Note: Insurance is not available on Thursdays and Fridays, and there is to be no live shipping on Fridays.
Insurance Eligibility Requirements
Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
FedEx Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!