Report Ship Center Issues
If you are experiencing issues with ship centers refusing to take your live animal shipments or any other simllar situtations, please reach out to us via info@allproshipping.com or call 303-730-2125.
We understand how frustrating these situations can be and we are here to help.
HOME & HUB Delivery Insurance is Available today Monday 9/16/2024 until 6pm tonight (MST); ** BE AWARE OF TEMPERATURES WHEN SHIPPING LIVE**
ALERT:
PLEASE use caution when sending packages to the southeast portion of the U.S. Potential Tropical Cyclone Eight will bring tropical-storm-force winds, heavy to excessive rain, coastal flooding, and high surf to portions of the southeast United States coast today.
Regarding Insurance for Live animal shipping: We look at the weather and the systems for both UPS and FedEx. After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries.
Insurance for home deliveries -
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$2500 maximum value on insured shipments.
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Be sure to review what the guaranteed time of delivery is for the specific address.
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We will pay out based on the agreed delivery time.
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Any issues must be reported within our guidlines.
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All shipments will be subject to our packaging requirments. If you are unsure about these requirments please review them at: https://shipyourreptiles.com/insurance
Temperature Guidelines for Safe Shipping- Reptiles and Amphibians
These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees farenheit or higher, DO NOT use a heat pack.
Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.
REPTILES
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-69°F: Use a heat pack per our directions.
70-91°F: DO NOT use heat pack.
92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*
Over 100°F: DO NOT SHIP. Wait for cooler weather.
AMPHIBIANS and other species from cooler moist climates.
Below 38°F: DO NOT SHIP. Wait for warmer weather.
38-60°F: Use a heat pack per our directions.
60-80°F: DO NOT use a heat pack. No cold pack required.
80-92°F: Use a cold pack per our directions.
Over 92°F: DO NOT SHIP. Wait for cooler weather.
NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees farenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up.
Ship Like A Pro!
View current FedEx Service Disruptions.
1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise.
2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!
3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk.
3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals.
4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.
5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.
If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!
Thank you!