If you ship from a UPS store, bring in this letter

Every UPS Store accepts live shipments.

In case the staff didn't read the email from corporate allowing non-venomous snakes, show them the "UPS Approval of Live Animal Shipping" letter.

You'll find another link on the right side of the page after you create your label.

Temperature Guidelines for Safe Shipping- Reptiles and Amphibians

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees farenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.

REPTILES

Below 38°F: DO NOT SHIP. Wait for warmer weather.

38-69°F: Use a heat pack per our directions.

70-91°F: DO NOT use heat pack.

92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*

Over 100°F: DO NOT SHIP. Wait for cooler weather.

 

AMPHIBIANS and other species from cooler moist climates.

Below 38°F: DO NOT SHIP. Wait for warmer weather.

38-60°F: Use a heat pack per our directions.

60-80°F: DO NOT use a heat pack. No cold pack required.

80-92°F: Use a cold pack per our directions.

Over 92°F: DO NOT SHIP. Wait for cooler weather.

NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees farenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up. 

FACILITY and HOME Insurance Available today Wednesday 9/17/2025 until 6pm tonight (MST)

Regarding Insurance for Live animal shipping: We look at the weather and the systems for UPS . After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries. 

Insurance for home deliveries -

• $2500 maximum value on insured shipments.

• Be sure to review what the guaranteed time of delivery is for the specific address.

• We will pay out based on the agreed delivery time.

• Any issues must be reported within our guidlines.

• All shipments will be subject to our packaging requirments. If you are unsure about these requirments please review them at:  https://shipyourreptiles.com/insurance

Shipping a pet, or first time shipping live? Try our Shipping Linebacker by clicking the chat icon in the bottom right corner. Trained by our staff it's the 24 hr. a day resource to years of live animal shipping knowledge!

Shipping Linebacker can answer hundreds of questions. Need to ship a pet? Get packaging advice? Have a temperature question? Refund on a label? We've uploaded some of the best live animal shipping knowledge into one place that you can use anytime! Try it out by clicking the chat icon in the lower right hand corner.