Current Alerts

Alert: Be Aware Some Areas May Not Have Returned to Full Service, Possible Flooding Expected In New England

From FedEx:

Service delays and disruptions can be anticipated for inbound and outbound shipments throughout the following ZIP Codes: 96761 and 96767. We are committed to providing service to the best of our ability in areas affected by the wildfires and as local conditions allow.

From NOAA:

Low pressure moving northward off the Mid Atlantic Coast will move into the Gulf of Maine tonight. This low will be accompanied by
tropical moisture and the result will be rain, heavy at times starting today and lasting through tonight. Flooding will be
possible including a few instances of flash flooding.

**INSURANCE UPDATE** Happy Thursday 9/21/2023: INSURANCE Unavailable Today ** BEWARE of service restrictions see Alerts below**


ALERTS:Please avoid shipping on Thursdays as delays can mean delivery may not happen until Monday or later.

Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.

NOTE: Always check the destination before shipping. With varied temperatures across the U.S. consider using phase packs. Phase packs make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.

REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment. 

Insurance Eligibility Requirements

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!


Temperature Guidelines for Safe Shipping- Reptiles and Amphibians

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees farenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.


Below 38°F: DO NOT SHIP. Wait for warmer weather.

38-69°F: Use a heat pack per our directions.

70-91°F: DO NOT use heat pack.

92-100°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. Read the IMPORTANT NOTE below.*

Over 100°F: DO NOT SHIP. Wait for cooler weather.


AMPHIBIANS and other species from cooler moist climates.

Below 38°F: DO NOT SHIP. Wait for warmer weather.

38-60°F: Use a heat pack per our directions.

60-80°F: DO NOT use a heat pack. No cold pack required.

80-92°F: Use a cold pack per our directions.

Over 92°F: DO NOT SHIP. Wait for cooler weather.

NOTE: When the daytime high temperature at your destination is between 92 and 100 degrees farenheit, you should not ship to typical residential or business locations and you should not ship amphibians at all. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your animal. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up. 

Ship Like A Pro!

View current FedEx Service Disruptions.

1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise. 

2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!

3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk. 

3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals. 

4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.

5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.

If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!

Thank you!