If you ship from a UPS store, bring in this letter
**Insurance Not Available on Fridays**Avoid Shipping on Friday as Shipments will NOT Arrive Until Monday at the Earliest **
Temperature Guidelines for Safe Shipping- Reptiles and Amphibians

Come see us at Reptile Super Show 2025!  SYR will be there this weekend, September 13-14 , to share news about the major positive changes and inovations ready to move live animal shipping forward. Please stop by and say "hello." Ask about shipping directly to Canada!

Insurance

We provide live and non-live insurance for the rare times when your shipment arrives late and/or damaged. Insurance is available Monday-Wednesday. Sign up when you book your shipment. 

Ship with Utmost Confidence

Insure that your packages arrive on time and in good condition

   

Insurance for live shipments

 

On-Time Arrival: In case of late delivery*, $2.50 covers the cost of your shipping label plus up to $100 for the value of your animal if it's DOA. 

 

Live arrival: Additional coverage for live arrival costs $2.50 per $100 in value. 

 

For example: $300 in coverage for a DOA animal plus the cost of the shipping label costs $3.75. 

 

Insurance for non-live shipments

 

On-Time Arrival: In case of late delivery*, $1.00 covers the cost of your shipping label plus up to $100 for the value of a covered, damaged shipment. 

 

Damage Insurance: Additional coverage for the value of your package costs $1.00 per $100 in value.

 

*A package is considered late if it arrives one minute after the UPS or FedEx guaranteed time of arrival, as determined by their timestamp. Ground and 3-day services are not elligible for on-time arrival insurance. 

 

Rules and restrictions apply. Learn more.