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Newletters

May 28, 2019

Ask Us #5

Our first question comes from Steven J.  What is the process for making a DOA claim on an insured package? How long does it usually take for the claim to be paid? The DOA claim process, while unfortunate, is necessary for us to determine what may have caused the loss...

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Apr 16, 2019

Unboxing Day

Five Steps for Successful Reception Almost anyone who has ordered a reptile or aquatic creature to be shipped to them has watched an “unboxing video” at some point or another—a video that shows the happy recipient excitedly cutting into their box, unwrapping the contents, and showing them off for many...

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Apr 9, 2019

Ground Zones – Where do You Fall?

As you know, all live shipments are required to travel Priority Overnight. However, many businesses have more than just live animals to sell. Supplies, equipment, food-stuff, caging, swag, artistic creations, and much more, can be shipped via FedEx’s Ground services. Today, we have for you a quick and easy way...

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Jan 15, 2019

Video - How to Pack for Live Shipment

Check out this video on YouTube! The following is a quick step-by-step guide to packing a live shipment. Even if you're confident in your shipping methods, you can always share this with someone new to the practice. Then scroll down to see a great little video that demonstrates these steps. ...

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Jan 9, 2019

Heat Packs: The Bad, the Good, and the Best

If you must use supplemental heat in your live shipment, what’s the absolute best choice you can make?  Let’s take a look at our options:  The Bad Hand warmers, foot warmers, and pretty much any sort of small heat pack you might pick up at a Walmart or sporting goods...

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