FAQs

As a pet parent your biggest question is always about the safety of shipping your little loved one. We care as much as you do! Our dedicated team works every day to make sure things run as they should. For over 15 years we have been the industry leader in specialty live animal shipping with over 1 million delivered safely.

Below you will find the basic steps for shipping with our company. Most common questions are covered in our FAQs. If you have other questions, don't hesitate to reach out to us.

Phone: 303-730-2125

Email: info@allproshipping.com

Step 1 - Create an account

If you're shipping a live reptile or amphibian, you're at the correct site. If you're shipping other live beings, check out ShipYourAquatics, ShipYourInverts or ShipYourFlora.

At the upper right corner of every ShipYourReptiles page, click the "Register" link. Follow the directions.

Step 2 - Purchase your shipping kit

In the navigation links at the top of every ShipYourReptiles page, click the "Shipping Supplies" link.

Our shipping kits include everything you need to keep your pet safe. We suggest buying a kit with a Phase 24 Pack for extra protection. We ship your kit for free using ground service (5-7 business days). If you need your kit sooner, select the "+ Next Day" or "+ 2Day" option when purchasing your shipping kit.

Which kit should you use?

Here's an easy way to determine which kit you can use.

Place your animal on an 8.5 x 11 inch sheet of paper.

- If it fits on the full sheet, use Kit #2.

- If it won't fit on one sheet, but it fits on 2.5 sheets, use Kit #3.

- If if won't fit on 2.5 sheets, but it fits on 4 sheets, use Kit #4.

- Large monitors, boas over 6 feet and some tortoises over 20 pounds need Kit #5.

(If you're new to shipping live animals, do not use Kit #1. Heat packs can make the smaller box too hot and can endanger your animal.)

Step 3 - Book your shipment

Once you have your kit in hand, go to our site and click the "Book A Shipment" link at the top of the page.

We offer live shipping Monday through Wednesday to best ensure a smooth, safe shipment.

We suggest using UPS because all UPS facilities accept live shipments. Some FedEx facilities accept live shipments, but it's best to avoid any questions or stress. Bonus: There are more UPS facilities than FedEx facilities.

Ship From:

Enter your home address.

If you are moving, we suggest using the address of a friend or relative in the area in case the box has to be returned for any reason.

Ship To:

Click "Ship To A UPS Facility" and choose one that's convenient.

Step 4 - Package your animal

Watch our handy video here.

Be sure to follow our temperature guidelines.

Step 5 - Drop off your package

Take it to the UPS facility you chose in the Ship To section.

That's it! Track your shipment using the Track A Shipment button on our home page.

Important information

Insure your package for on-time and live arrival. Here are our insurance guidlines.

Check temperatures at the origin and destination cities. Proper packaging and appropriate temperatures are crucial. Use the Check Weather buttons on the Book A Shipment page. Temperature guidelines.

Only ship live animals Monday through Wednesday.

Do not contact UPS. If you have a question or issue contact us and we'll take care of it using the systems we've devloped over the past 15 years. Contacting UPS directly can cause an unnecessary delay, which creates more harm than good.

We are here to help!
Phone: 303-730-2125
Email: info@allproshipping.com