FedEx uses a tracking number to identify and track every shipment.

When you book a shipment with ShipYourReptiles.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to the ShipYourReptiles.com home page then click the "Track a Shipment" button.

It’s easy to peruse the shipments you’ve sent through ShipYourReptiles.com.

At the upper right corner of the web page, click your name then "My Account," then follow the links.

If you have already booked your Priority Overnight label, the guaranteed time of arrival (GTA) will be displayed in the lower right quadrant of the label, as shown. For most addresses, your Priority Overnight package will arrive by 10:30 a.m for business addresses and 12:00 p.m. noon for residential addresses. 

NOTES: 

You may only ship Monday - Thursday for arrival Tuesday - Friday.

There is no delivery on Saturday or Sunday.

Do not send a live reptile package on a Friday.

In some outlying areas, Priority Overnight packages are delivered by noon for business addresses and 4:30 p.m. for residential addresses. In remote rural areas, Priority Overnight packages are delivered by 4:30 p.m. or end of day.

Use the Quick Quote feature on our home page to check the GTA before booking.

You will also find the GTA listed during the booking process for your label.

And, it will be printed on the label itself.

Businesses often have morning drop-offs. If morning delivery is essential, consider sending your package to a business address.

When you're shipping a live invertebrate, it is important that your recipient be available to receive your package when it arrives.

• If you require delivery confirmation, the recipient must be alert, ready and waiting for the FedEx driver. You do not want the package going back onto the truck for delivery the next day.

• If you do not require delivery confirmation, tell your recipient to check all around the house to make sure the package does not sit outside.

Special note for Alaska and Hawaii

Do not ship live animals to Hawaii. 

Because of its remoteness and limited FedEx services, certain zip codes in Alaska require one or more additional days for pickup and delivery of overnight shipments.

To make absolutely sure you are not sending a package to one of these locations, pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package.  

You can also contact our customer service department at 303-730-2125 or info@shipyourreptiles.com for any help you may need on this.

FedEx bases its transportation charges on three things:

1. Service. For example, FedEx Priority Overnight.

2. Distance. The farther you send something, the more it costs.

3. Weight/Size. The heavier/larger something is, the more it costs.

Weight can be determined in two ways:

1. The actual weight. Put your box on a scale. 2.9 lbs. Easy.

2. Dimensional weight. This might seem tricky, but it’s actually pretty simple. FedEx multiplies the package length x width x height, then divides by 139. That number is your package’s dimensional weight. (UPS uses the exact same calculation)

Example: Length 12" x Width 12" x Height 9" / 139 = 9.32 lbs.

FedEx looks at your package’s actual weight and dimensional weight then uses the heavier of the two, rounded up to the nearest whole number. So your package bills as 10 pounds.

If you could ship that same animal/item in a 12" x 9" x6" box, one of our most popular box sizes, dimensional weight is only 5 pounds. A 5-pound box will be MUCH less expensive to ship than an 10-pound box. Always use the smallest box you can safely and responsibly use. The larger the box, the more expensive it will be to ship!

NOTE:

FedEx measures your package with lasers. If they determine your package is bigger than you said indicated, they will charge shipyourreptiles.com an adjustment fee and we will pass that fee on to you, so measure twice.

You can always book your label in advance, which is common practice.

Our system assumes the day you create your label is the day you will ship. However, you can print your label any time within 30 days of booking and use it at any time within those 30 days.  A label can be used only once.

Do not worry about the date on the label. The label does not become "active" until it is scanned by FedEx. Once you put the package into the system, all tracking and delivery information will update accordingly.

Note: If you book your label before the day you will ship, please be sure to check the top of the ShipYourReptiles home page on the day you ship before you ship for any warnings or restrictions.  

Note: If you do not use your label within 30 days of creating it, contact us at info@shipyourreptiles.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one. You must contact us within 30 days to receive a refund on an unused label.

30 days.

If you do not use your label within 30 days of ordering it, contact us at info@shipyourreptiles.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one. You must contact us within 30 days to receive a refund on an unused label.

You can email a shipping label quickly and easily.

Once your shipment has been booked, you may print and/or e-mail the label at any time up to 30 days after booking. 

Sign into your ShipYourReptiles.com account and click “My Account” then “Order history.” 

This will open a page with list of all shipments booked with your account. Clicking on the “View order details” link for the label you wish to print. 

From your Booking Overview page access the label by clicking on the “Print / Download 4x6 Shipping” box

This will bring you to your label.

PC USERS: If you are using Firefox or Internet Explorer simply right click on the shipping label image and choose “E-mail Picture” from the drop down list and then send to the recipient. If a window appears asking to resize the attachment, select “Keep the original size”.

If you are using Chrome, right click on the label and select "Save Image As..." Give the image a name and select where you want to save the file. Locate the file and right click on it then click "Send to > Mail Recipient" and send your email.

MAC USERS: Go to “Print” and then click on the “PDF” button from the print screen (lower left corner) and select “Mail PDF” and then send to recipient. Alternatively, "Save as PDF" to your desktop, and attach it to your email at will.