We’re here to help.

Email: info@shipyourreptiles.com
Phone: 303-730-2125
Fax: 303-347-0400

If you’re very patient, you can write a letter. Hey, you should FedEx it to us:

All Pro Shipping
Customer Service
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

We did our best to make the site simple and straight forward. But here are the five basic steps:

1. Create an account

2. Order packaging

Allow about a week for delivery.

3. Create your label.

Click a Book A Shipment button or tab. Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. FedEx cannot deliver to a PO Box.)

4. Print your label

After you confirm your purchase, we will email your receipt and shipping label to you. You must print the shipping label within 30 days—it does not expire, but can only be used once. If you’re ready to print your shipping label, click the Print Shipping Label Now button.

5. Give FedEx your shipment.

You have two choices-

• You can drop your package at a FedEx location.

• We can arrange for FedEx to pick up your package. Contact us at Info@shipyourreptiles.com or 303-730-2125.

That's up to you. There are pros and cons of having a FedEx driver pick up your package at your address.

Pro

- You don't have to take your package anywhere.

- The driver, a FedEx professional, will take your package without question.

Con

- You must be available to hand your package to the driver. Your package will generally be picked up in a 3 hour window that you select when scheduling the pickup.

- Your package may be exposed to extreme temperatures on exceptionally hot or cold days.

A $5 fee applies to every scheduled pickup, whether it is one box being picked up or dozens.

To schedule a FedEx driver pickup, email us at info@shipyourreptiles.com or call 303-730-2125 x1. Staff from Ship Your Reptiles will ask you some basic questions then set up your FedEx pickup for you.

NOTE: When you call to schedule a pickup, be sure to tell us which FedEx shipping service (Priority Overnight, 2Day, Express Saver, Ground or Home Delivery) you are using. That way we can make sure the right truck gets sent to your location.

If you want a FedEx driver to pick up your package at your location, call or email us at 303-730-2125 or info@shipyourreptiles.com.

We can schedule a same-day pickup if you make your request before 12 noon your time.

For pickup on the next day, simply indicate the date and a 3-hour window in the afternoon that fits your schedule.

Please be watching and ready for the driver’s arrival.

Note: The pickup fee is $5.