1. Gather your shipping supplies.
ShipYourReptiles.com shipping kits contain everything you need:
• Insulated box of the appropriate size
• Zip tie
• Deli cup and/or cloth reptile bag, matched to type and size of animal
• Heat pack
• Cold pack
• Self adhering label envelope
• Harmless LIVE REPTILE label for the interior of your box (included in above link)
2. Gather packing material
You may use your own supplies, but they must meet or exceed ShipYourReptiles.com Shipping Standards.
Start your heat pack two hours before shipping. How to use a heat pack
or Freeze your cold pack overnight. How to use a cold pack.
3. Prepare the shipping box
Insert the insulating foam panels on the bottom and sides of your box if necessary.
Ventilate the box by punching four 1/4" holes with a Philips screwdriver (two holes on opposing sides). Punch them from the outside in, going through the box and the insulating foam. Do this before you put anything else (especially your reptile) in the box.
4. Create a nest with packing material
Crumpled newspaper works well. Line the bottom and sides of the box so the deli cup or reptile bag will rest securely in the nest.
Not all shipments require a heat pack and most do not need them.
Refer to our Temperature Guidelines to determine whether or not your package needs one.
If you do use a heat pack, make sure to tape the heat pack to the underside of your lid keeping the red line visible. Do not tape over the red line. Do not use a heat pack that feels hard or stiff. The red line should face the interior of the box.
Critical Issues for Heat Pack Use
A. Heat packs should never come into direct contact with the animal bag/container.
B. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.
C. Heat pack should never be placed under an animal bag/container, as it will result in high likelihood of DOA.
D. Heat pack should be taped securely to underside of the styrofoam lid.
E. We do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger.
5. Prepare the deli cup or cloth bag
Inspect the cup or bag to make sure there are no cracks, holes or weak spots.
Using a Sharpie pen, label the cup or bag with species and sex.
6. Inspect the animal
NO VENOMOUS REPTILES are allowed through FedEx or ShipYourReptiles.com.
No Mammals are allowed through FedEx or ShipYourReptiles.com.
Only ship a healthy animal with good weight. Please do not to ship when an animal is in shed. Please do not to feed a reptile the week before shipping to prevent regurgitation during shipping.
Be 100% confident in the animal you are shipping. Go over it in detail, so you know exactly what your customer will see when opening the package.
7. Put the animal into the container
Leave the animal room to move. Use packing material as a cushion and to absorb any waste.
Bag—Inspect the bag to be sure there are no holes or broken seams. We prefer a zip tie to seal the bag for total security (one is included with each shipping kit). Some shippers tie their bags, others use tape and some use a combination of methods. The bag must be closed securely.
Cup—Tape completely around the rim. Do not cover the air holes (re-punch air holes if necessary).
8. Put the container in the box
Nestle the cup or bag into the nesting material. The container should not have room to jostle inside the box.
Put on the top insulating foam panel/lid with the heat pack or cold pack (if needed) facing down.
Put your receipt, caresheet and other paperwork on top of the insulating foam lid. Place your harmless LIVE REPTILE label that comes with your shipping kit on top with the duplicate shipping address in the space provided. This harmless LIVE REPTILE note should be the first thing a person sees when opening the box.
9. Label your package in accordance with the Lacey Act
You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. A Lacey Act/IATA label must also be included. These can be ordered from SYR/SYA as stickers.
10. Fasten the label and ship
If you haven’t already done so, enter your package and shipping information into ShipYourReptiles.com and purchase your shipping label.
You can print your shipping label from the ShipYourReptiles.com or from your confirmation email.
If you are using a thermal label printer, the label will be self-adhesive. If you print your label on regular paper, place your label inside the provided label pouch and affix the self adhesive pouch to the top of your shipping box.
We recommend dropping your package off at the actual FedEx facility. Do not use a FedEx Office location.
Find a FedEx Facility. Use the Filter and select the "Dangerous Goods" filter to weed out everything except the actual FedEx facilities.
Track your package using your FedEx tracking number on the home page of ShipYourReptiles.com.
If you have any questions or issues with your shipment, please contact us directly. You are a ShipYourReptiles.com client, not a direct FedEx client, and we will help you answer questions, clarify tracking or process claims. You can call us at 303 730-2125 or email us at Info@shipyourreptiles.com.