FAQs

Report Ship Center Issues

**INSURANCE UPDATE** Happy Thursday 10/17/2024: INSURANCE Unavailable Today

Temperature Guidelines for Safe Shipping- Reptiles and Amphibians

                        FREE SHIPPING ON ALL SHIPPING KITS, PRE-PUNCHED DELI CUPS AND INSULATED SHIPPING BOXES
                    

Filter

- How do I contact Ship Your Reptiles customer service?

- Why should I ship with Ship Your Reptiles rather than directly with FedEx?

- What can I ship through Ship Your Reptiles?

- Why does my package go to Memphis or Indy first?

- How do delays happen and something gets stuck at the hub?

- How can I help protect the future of reptile keeping?

- Do you have other sources of useful information?

- What are the operating hours of Ship Your Reptiles customer service team?

- What you can ship with Ship Your Reptiles?

- Reptile size restrictions

- Choosing a FedEx shipping service

- Which days of the week should I ship?

- Shipping box standards

- Using Ship Your Reptiles shipping supplies

- Using your own shipping supplies

- What species are considered illegal, invasive, or otherwise restricted

- Why you must follow these shipping standards

- What is the Lacey Act and how does it apply to live reptile shipments?

- What is a Lacey Act/IATA label and do I need to use it?

- What you do affects the entire reptile hobby and industry

- Regulating the temperature of the package

- How to use a Heat Pack

- How to use a Cold Pack

- How to use Phase 24 Packs?

- Do you have a how-to video showing the packing process?

- The RIGHT way to pack a reptile

- Which shipping kit should I order?

- Choosing a deli cup vs. cloth reptile bag

- Using Ship Your Reptiles shipping supplies

- Using your own shipping supplies

- Provide accurate information to avoid additional charges.

- How should I label the outside of the box?

- How do I download the Lacey Act/IATA label?

- How does Ship Your Reptiles insurance work?

- How do I file an SYR Insurance Claim?

- What is the FedEx money back guarantee?

- Doesn't Delta Cargo offer live arrival insurance?

- How do I avoid additional charges?

- Why did you charge my credit card after my package shipped?

- How do I update my credit card info?

- What are your return and refund policies?

- How do I contact Ship Your Reptiles customer service?

- How do I send a package with Ship Your Reptiles?

- Should I schedule a FedEx pickup?

- How do I get FedEx to pick up my package?

- How can I track my package?

- How can I look at my shipping history?

- When will my package arrive?

- Why do you want my package weight and dimensions?

- The label I just bought has today’s dates on it, but I do not want to use it until later. What do I do?

- How long is my shipping label good?

- How do I email a shipping label?

- Terms and Conditions

- Privacy Policy

Frequently

Asked Questions

Customer Service Hours

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

Frequently

Asked Questions