FAQs

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Heat Dome, Please Consult Temperature Guidelines for Safe Shipping- Reptiles and Amphibians

FACILITY and HOME Insurance Available today Monday 8/24/2026 until 6pm tonight (MST) **Please be aware of changing temperatures**

Summer Heat Pack Sale - Ending Soon!!! Be sure to catch this deal before the fall cool down and stock up on heat at a great price.

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- How do I contact Ship Your Reptiles customer service?

- Why should I ship with Ship Your Reptiles rather than directly with UPS?

- What can I ship through Ship Your Reptiles?

- Why does my package go to Louisville first?

- How do delays happen and something gets stuck at the hub?

- How can I help protect the future of reptile keeping?

- Do you have other sources of useful information?

- This is the first time I've shipped a live animal

- How can I ship live reptiles and other animals to Canada?

- What you can ship with Ship Your Reptiles?

- Reptile size restrictions

- Choosing a UPS shipping service

- Which days of the week should I ship?

- Shipping box standards

- Temperature Guidelines for Safe Shipping- Reptiles and Amphibia

- Using Ship Your Reptiles shipping supplies

- Using your own shipping supplies

- What species are considered illegal, invasive, or otherwise restricted

- Why you must follow these shipping standards

- What is the Lacey Act and how does it apply to live reptile shipments?

- What is a Lacey Act/IATA label and do I need to use it?

- What you do affects the entire reptile hobby and industry

- Regulating the temperature of the package

- How to use a Heat Pack

- How to use a Cold Pack

- Why you should use a phase pack in every shipment

- Do you have a how-to video showing the packing process?

- The RIGHT way to pack a reptile

- Which shipping kit should I order?

- Choosing a deli cup vs. cloth reptile bag

- Using Ship Your Reptiles shipping supplies

- Using your own shipping supplies

- Provide accurate information to avoid additional charges.

- How should I label the outside of the box?

- How do I download the Lacey Act/IATA label?

- How to use our insurance

- Rules for live insurance

- Rules for non-live insurance

- Does UPS offer live insurance?

- How do I avoid additional charges?

- Why did you charge my credit card after my package shipped?

- How do I update my credit card info?

- What are your return and refund policies?

- How do I contact Ship Your Reptiles customer service?

- How do I send a package with Ship Your Reptiles?

- Should I schedule a UPS pickup?

- How do I get UPS to pick up my package?

- How can I track my package?

- How can I look at my shipping history?

- When will my package arrive?

- Why do you want my package weight and dimensions?

- The label I just bought has today’s dates on it, but I do not want to use it until later. What do I do?

- How long is my shipping label good?

- How do I email a shipping label?

- How do I run reports for taxes?

- Terms and Conditions

- Privacy Policy

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Memorial Day Monday, May 26

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Thanksgiving Thursday, November 27

Christmas Thursday, December 25

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