From time to time you'll need to update your billing address, card number, expiration date or CSC code. This is easy to do:

1. Log in to your account.

2. Click the Payment Methods link.

3. On the ensuing page you can add or delete credit card information. 

If you must update your card info while you are booking a shipment, you have to leave the shipping process, update the card info then start booking your shipment over again.

Us.

Now.

Here.

Because.

Like this.

Regulating the temperature of the package is important. You might need to use a heat pack or cold pack, depending on:

The type of animal you are shipping

The daytime high temperature at your location

The daytime high temperature at the destination

Make yourself aware of the temperature requirements and safe temperature range for the species you are shipping. If you have questions about a specific species or weather condition, contact us for more detailed guidelines and parameters.

It is the responsibility of the shipper to adequately package shipments for all temperature extremes and handling conditions. DO NOT OVERUSE HEAT PACKS!

6 Critical Points for Heat Pack Use

1. Heat packs should never come into direct contact with the animal bag/container.

2. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

3. Heat pack should never be placed under an animal bag/container, as it increases the likelihood of DOA.

4. Heat pack should be taped securely to the underside of the styrofoam lid. DO NOT cover the red stripe with tape!

5. Failure to comply with the above points will invalidate SYI Insurance.

6. We do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger.

Below 38°F: Do not ship. Wait for warmer weather.

38-69°F: Use a heat pack per our directions.

70-91°F: DO NOT use heat pack.

92-100°F: DO NOT use a heat pack. Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a Fedex staffed facility near you. Read the IMPORTANT NOTE below.*

Over 100°F: Do not ship. Wait for cooler weather.

ShipYourInverts.com offers 40- and 72-hour heat packs.

40-hour heat packs work well for Priority Overnight shipments. 72-hour heat packs are appropriate for 2-day shipping.

Heat packs of less than 40-hour duration do NOT meet the SYI Shipping Standards. 12- or 24-hour packs DO NOT provide the necessary heat nor duration for a successful live shipment. 12- and 24-hour hand warmers also peak at a much higher temperature than shipping heat packs (180F), endangering the life of your invertebrate. Heat packs of less than 40-hour duration do NOT meet the SYI Shipping Standards.

Heat packs work through a chemical reaction between the contents of the heat pack and oxygen in the surrounding air. Oxygen flow is regulated through the perforated red line. Never cover the red line with tape or anything else.

Pre-start your heat pack two hours before shipping.

Shake it up well and place it in a folded towel so it can generate a quick, solid heat.

The heat pack will not heat up properly if it is left in open air.

The heat pack must be well started before you tape it to the underside of the top insulation panel and seal your box. DO NOT tape over the perforated red line. The red line should face the interior of the box.

Notes:

Do not overuse heat packs!

Use only one heat pack per box unless you are using our largest box, the 30"x16"x10", in which two heat packs can be used if needed.

Two heat packs in a box 16x16x8 or smaller will cause the box to get too hot and can kill the animal.

In a small or medium sized box, multiple heat packs will increase the ambient temperatures of the box into very dangerous territory.

Review the chart below for the temperatures that a single heat pack puts out. More is not better, just much, much hotter.

The purpose of a heat pack is NOT to warm or heat the box, it is to prevent it from getting cold. You want a temperate box, NOT a hot box!

If temperatures are near the lower end of the guidelines below, doubling the insulation and/or having the shipment held at a FedEx facility will minimize the chances of a DOA.

DOAs are often caused by improper use of heat packs during the winter.

Using too many heat packs in a box can cause the inside of the box to overheat.

Heat packs use oxygen and using more than needed may consume all the oxygen in the box and have fatal consequences for the animal.

Critical Items for Heat Pack Use

1. Heat packs should never come into direct contact with the animal bag/container.

2. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

3. Heat packs should never be placed under an animal bag/container.

4. Heat pack should be taped securely to the underside of the styrofoam lid. DO NOT cover the red stripe with tape!

5. Failure to comply with the above points will INVALIDATE Live Arrival Insurance.

6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger.

Note: New heat packs are soft and feel like loose powder. Used heat packs are hard. If your heat pack is hard, it has been compromised. Use a different one.

Use this chart regarding heat pack surface temperatures for the various heat pack sizes:

Soak in water for a minimum of 15 minutes, until it is fully saturated.

Put the cold pack in your freezer, plastic side down, overnight. It should be fully frozen.

Pack your animal but do not place the cold pack until you are ready for pickup or dropoff. This keeps the cold pack frozen longer.

When you are ready to seal the package:

Wrap the cold pack in newspaper to absorb condensation.

Tape the pack to the underside of the top insulation panel.

Make sure there is packing material (usually crumpled newspaper) between the cold pack and the deli cup or cloth reptile bag.

Note: You may NOT ship any package containing dry ice with ShipYourIntverts.com.

Email: info@shipyourinverts.com
Phone: 303-730-2125
Fax: 303-347-0400

ShipYourInverts.com
Customer Service

9220 Teddy Lane
Unit 2000
Lone Tree, CO 80124

1. Create an account

2. Order packaging

Allow about a week for delivery.

3. Create your label.

Click a Book A Shipment.

Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. FedEx cannot deliver to a PO Box.)

4. Print your label

Confirm your purchase
You will receive an email with your receipt and shipping label

Print the shipping label within 30 days

The label does not expire, but it can only be used once.

When you are ready, click the Print Shipping Label Now button.

5. Pack your invertebrate

Follow all packaging instructions.

Packages must be taped and ready to ship.

The prepaid shipping label should be securetly fastened to the top. The Lacey Act / TATA labeling should also be clearly visible.

You may call us to verfity how late you can drop off your package at your chosen location.

6. Give FedEx your shipment.

Drop package at a FedEx loaction.

We recommend a FedEx Hub (known as "FedEx Ship Center on the FedEx website).

There are plenty of thes and are generally conveniently located.

You want the actual FedEx facillity, not a FedEx Office / Kinko's or Pak Mail

OR

We can arrange for FedEx to pick up your package. Contact us at info@shipyourinverts.com or 303-730-2125.

If you want a FedEx driver to pick up your package at your location, call or email us at 303-730-2125 or info@shipyourinverts.com.

We can schedule a same-day pickup if you make your request before 12 noon in your time zone.

For pickup on the next day, simply indicate the date and a 3-hour window in the afternoon that fits your schedule.

Please be watching and ready for the driver’s arrival.

Note: The pickup fee is $5.

That is up to you. There are pros and cons of having a FedEx driver pick up your package at your address.

Pros

You do not have to take your package anywhere.

The driver, a FedEx professional, will take your package without question.

Cons

You must be available to hand your package to the driver. Your package will generally be picked up in a 3-hour window that you select when scheduling the pickup.

Your package may be exposed to extreme temperatures on exceptionally hot or cold days.

A $5 fee applies to every scheduled pickup, whether it is one box being picked up or dozens.

To schedule a FedEx driver pickup, email us at info@shipyourinverts.com or call 303-730-2125 x1. Staff from Ship Your Invertebrates will ask you some basic questions then set up your FedEx pickup for you.

NOTE: When you call to schedule a pickup, be sure to tell us which FedEx shipping service (Priority Overnight, 2Day, Express Saver, Ground or Home Delivery) you are using so we can make sure the right truck gets sent to your location.

You can ship non-venomous reptiles, amphibians, invertebrates, fish, and corals.

You can ship dry goods related to the animal industry, such as food, bedding, cages, and housing materials.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice, nor venomous animals.

ShipYourInverts.com is approved for the shipping of live non-venomous inverts and supplies to and from business and residential addresses.

You must follow all shipyourinverts.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see this section of the FedEx site:

FedEx Express Terms & Conditions

No, you cannot ship invertebrates or other animals to Hawaii. Hawaii has strict restrictions on live imports.

Some of these restrictions include:

• Absolutely no reptiles.

• Limited aquatic species.

• Limited plants.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii pages for more info.

Yes.  

However, because of the remoteness of some areas, Alaska has limited FedEx service. Some locations require one or more additional days for Priority Overnight shipping. Some locations that FedEx does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true overnight shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you need to make sure that Priority Overnight service is available before shipping. You can pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package or if FedEx Priority Overnight service is unavailable. 

Find “Priority Overnight” under the “Services” column, and look to the left under the “Delivery Date/Time" column. If this states “delivery date unavailable” this means that FedEx does not provide overnight service for this zip code and your package should not be shipped through FedEx/Ship Your Invertebrates. If you run a Quick Quote at ShipYourInverts.com and the transit time for Priority Overnight is listed as “N/A” this also indicates that FedEx does not provide service to the zip code you are shipping to.  

If you ship to a location in Alaska that is not serviced Overnight/Next Day by FedEx, this falls outside of shipyourinverts.com Terms of Service and SYI Insurance coverage will not be valid.

If you have any questions about whether FedEx services address you are shipping to, please contact Ship Your Invertebrates Customer Service at 303-730-2125 or info@shipyourinverts.com.

Yes, but not through shipyourinverts.com.

However, Puerto Rico has a very limited list of allowed species and there are multiple requirements beyond our typical booking procedures. A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@shipyourinverts.com to find out more and/or to make arrangements for your shipment.

No!

Using this site, you cannot ship any package containing dry ice.

Dry ice is classified as a hazardous material by the International Air Transport Association (IATA). It requires specialized packaging and identification that are not offered through shipyouinverts.com.

Yes.

The cargo areas FedEx uses to carry ShipYourInverts.com shipments are pressurized and their temperatures are kept between 55 and 75 degrees Fahrenheit.

FedEx Office (formerly known as Kinko's), Walgreens, or other 3rd Party FedEx locations are not authorized to deal with live animal shipments. Different locations may or may not enforce this policy, but more and more of them ARE enforcing this policy.

If you are turned away, use this search form at FedEx.com to search for a true FedEx Ship Center (aka "hub").

Or contact us at 303-730-2125. We will help you find another location, or we will schedule a FedEx driver to pick up your package from your location.

If you call or walk into a FedEx facility and ask if you can ship live animal, they will tell you no. This is correct in most cases.

It takes a special FedEx account to allow shipping of live invertebrates through the FedEx system. FedEx offers a live animal certification that you must pass in order to ship live animals.

Shipyourinverts.com has a specially created FedEx account that not only allows for the shipping of live reptiles, invertebrates, and amphibians but specifically allows for Ship Your Invertebrates third-party shipping of these live animals.

When you book a live invert shipment through the ShipYourInverts.com, you will be shipping under the shipyourinverts.com FedEx certification. When using the site, you agree to meet our Shipping Standards, including temperature parameters and packaging requirements (these meet FedEx standards).

In addition, ShipYourInverts.com allows for shipping to and from residential addresses (which is not allowed under the typical FedEx live animal account). ShipYourInverts.com offers an SYI Insurance. (Not offered through FedEx directly). Our Priority Overnight rate starts at 20% off the FedEx retail rates.

We do not recommend you require a signature for delivery of live animals, but this is your choice.

If the recipient is not available to accept the Signature Required package from the FedEx driver, the package will go back onto the truck for later delivery, most likely the following day.

With live animals, it is preferable to have the driver leave the package at the address — in a location that’s protected from weather, including extreme cold or heat.

NOTE: Be sure your customer/recipient is alert, ready, and watching for the imminent arrival of their package.

In general, no. Please plan your shipments around the FedEx Holiday Schedule.

FedEx observes these holidays:

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas

• New Year’s Eve

• New Year's Day

No.

Live reptile shipments must be shipped Priority Overnight Monday through Thursday only. An overnight shipment on Friday would not arrive until Monday.

That is not acceptable and not permitted.

To have your package held for pick up at a FedEx facility (FedEx Ship Center aka hub), use the Ship to a FedEx Facility option when you book your shipment. Type in your recipient's zip code, and the first address will be the recipient's closest hub.

Select the hub and the system will autofill the address.

You must type in your recipient's full name as it appears on their government issued photo-ID and their phone number. Your recipient will need to show their ID and give the tracking number in order to pick up the package

Note: If your recipient gives you a FedEx address that does not show up in the dropdown menu, the given location is not a true FedEx Ship Center (hub).

Shipping a live package to a FedEx Office, FedEx OnSite (Walgreens), or any third-party Authorized FedEx location will most likely result in the package being refused by that location.

Shipping to any FedEx Office, FedEx OnSite, or any third-party Authorized FedEx location will void all SYI Insurance coverage.

You can also look up your nearest FedEx facility location here.

The first character in the routing code indicates which hub the package will be routed through. "X" indicates the package will be routed through the main hub in Memphis, TN. "N" indicates Indianapolis, IN. Packages staying within the state are indicated by a numeric character. 

There are also smaller regional hubs- "A" is Ft. Worth, TX. "W" is Oakland, CA. "Q" is one of the Los Angeles area hubs. "E" is Newark, NJ. "G" is Atlanta, GA.

Packages are at times rerouted for expediency.  Check routing information when you book your label.

Yes. in general.

shipyourinverts.com has a FedEx exception and provides an approved way to ship live animals to and from residences with FedEx.

Typical FedEx-certified reptile shippers are operating under the standard FedEx Live Reptile Certification.

The unique agreement between All Pro Shipping entities and FedEx specifically allows shipments of live reptiles, invertebrates, and other animals to and from residential addresses.

FedEx cannot complete a delivery to a PO Box address.

FedEx uses a tracking number to identify and track every shipment as it moves through the system to its destination.

When you book a shipment with shipyourinverts.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to shipyourinverts.com, and click Track a Shipment.

No, they do not. This is a common misconception among shippers of reptiles and other high-value animals.

When you ship with Delta Cargo (aka Delta DASH) you can enter a declared value, for which you pay extra. However, this declared value is only useful if you need to file a claim with your own insurance company. Delta Cargo does not provide live arrival insurance. Delta Cargo does not cover your loss for a DOA shipment.

We provide the only way to insure live and on-time delivery of live invertebrates, reptiles, amphibians and other approved animals.

It is easy to review all of your shipments you have sent through shipyourinverts.com.

Go to the site, log into your account, then click Order History.

edEx does not offer shipping refunds for late arrival for live shipments. In fact, refunds for live shipments are specifically exempted in the Live Shipper Certification agreement:

"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."

If you are FedEx certified to ship live animals, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal.

We launched Ship Your Aquatics Insurance to fill this gap in coverage. You can add insurance when you Book a Shipment on this site. 

FedEx bases its transportation charges on three things:

1. Type of Service. (Priority Overnight, e.g.). 

2. Distance. The farther you send the package, the more it costs.

3. Weight/Size. The heavier/larger the package, the more it costs.

Weight can be determined in two ways:

1. Actual weight.

Put your box on a scale and type in the weight.

2. Dimensional weight.

This might seem tricky, but it is simple.

FedEx multiplies the package length x width x height, then divides by 139. That number is your package’s dimensional weight. (UPS uses the exact same calculation)

Example: Length 12" x Width 12" x Height 9" / 139 = 9.32 lbs.

FedEx looks at the actual weight of the package and dimensional weight then uses the heavier of the two, rounded up to the nearest whole number. In this example, the package will be billed as 10 pounds.

If you could ship that same animal/item in a 12" x 9" x 6" box, dimensional weight is only 5 lbs. A 5 lb box will be MUCH less expensive to ship than an 10 lbs box. Always use the smallest box you can safely and responsibly use. 

Note: FedEx measures each package with lasers. If they determine your package is bigger than indicated, they will charge us an adjustment fee and we will pass that charge on to you.  Measure twice to avoid these fees.

Overview - Late Delivery Claims

If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. 

Addresses are distinguished as business or residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

To report a claim:

Shipper must contact Ship Your Aqauatics within two days of delivery.

Report a claim via info@shipyouraquatics.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.

Approved claim payments will be made to the shipper.

Overview Live Arrival (DOA) Claims

Protection against animal death due to late delivery up to the purchased insurance amount.

For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times

Addresses are distinguished between business and residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

Recipient must be available to accept the  package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location, without a signature, at his or her discretion. As per FedEx Terms of Service, this counts as a completed delivery. 

To Report a Claim:

Shipper or recipient must contact us within four hours of the official delivery time, as recorded by the FedEx driver. 

Email info@shipyouraquatics.com or call 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voice mail or email. We will record the claim at the message’s time stamp. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Shipper should instruct the recipient to contact us directly to record the claim as soon as possible. We will follow up with the shipper to handle the claim.

Shipper must provide a receipt for the purchase of the live animail.  If the shipment is not a commercial transaction, the shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey Act. This provides proof of value.

Shipper must follow all SYA shipping standards.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack (if applicable), and snake bag/deli cup to prove adherence to shipping standards.

Shipper must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.

Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal cannot be provided upon our request, the claim will not be paid.

Approved claim payments will be made to the shipper.

Limitations / Instances in which SYA Insurance will be nullified:

If package is delivered on time according to FedEx guaranteed delivery time, 

If package is sent during a "no-ship" period as noted on the Book A Shipment page under Package Information. 

No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

If package not received on first delivery attempt. Package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt. 

If package goes back onto truck for later delivery.

If packaging does not meet our shipping standards. The best way to ensure compliance is to use a ShipYourInverts shipping kit.

If the outgoing shipment is not scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.

If shipment is dealyed by a FedEx National Service Disruption.  This is rate but catastropick disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.

Live arrival specific limitations / insurance will be nullifited:

If package is on time according to FedEx guaranteed delivery time. If the package is held for pickup at a FedEx facility it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.

If shipment is not sent via Priority Overnight or Standard Overnight to a hub.

Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours, etc.).

Notes:

Ship Your Aquatics Insurance applies exclusively to pet or research invertebrates. This insurance does not co er common feeder insects nor animals that are disallowed by our shipping standards.

Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on-time. This includes dropped tails, neurological clames, etc.  It is the responsibility of the shipper to ensure they ship a healthy animal that is propertly packed.  These steps ensure your animals arrives safe and unharmed.

If you have already booked your Priority Overnight label, the guaranteed time of arrival (GTA) will be displayed in the lower right quadrant of the label, as shown. For most addresses, your Priority Overnight package will arrive by 10:30 a.m for business addresses and 12:00 noon for residential addresses. 

NOTES:

You may only ship Monday through Thursday for arrival Tuesday through Friday.  

NO DELIVERY on Saturday or Sunday.

DO NOT send a live reptile package on Friday.

In some outlying areas, Priority Overnight packages are delivered by noon for business addresses and 4:30pm for residential addresses. In remote rural areas, Priority Overnight packages are delivered by 4:30pm, or end of day.

To check on the guaranteed time of arrival (GTA) for your destination, you can use the Quick Quote feature on our home page. You'll also find the GTA listed during the booking process for your label. And lastly, you'll see it printed on the label itself.

Businesses often have morning drop-offs. If morning delivery is essential, consider sending your package to a business address.

When you are shipping a live invertebrate, it is important that your recipient be available to receive your package, whever it arrives.

• If you require delivery confirmation, the recipient must be alert, ready and waiting for the FedEx driver. You do not want the package going back onto the truck for delivery the next day.

• If you do not require delivery confirmation, tell your recipient to check the front and back doors, the porch—all around the house—to make sure the package doesn't sit outside.

Do not ship live animals to Hawaii. 

Due to limited FedEx services, certain zip codes in Alaska require one or more additional days for pickup and delivery of overnight shipments.

Go to FedEx Rates & Transit Tool and enter the destination ZIP code. Select “Get quick quote” to know if additional time will be required to deliver your package.  

You may also contact our customer service department at 303-730-2125 or info@shipyourinverts.com for any help you may need on this.

We offer On-Time and Live Arrival Insurance

Packaging must meet our shipping standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a Ship Your Invertebrates shipping kit.

You can easily purchase insurance when you book a shipment. On the insurance page you can choose if you would like to purchase insurance.  You will selectthe insurance coverage amount at that time.

The insurance charge will be added to your shipment cost.

NOTE: SYA On-Time and Live Arrival Insurance is specific insurance that your package will arrive on time (according to FedEx Guaranteed Times) and alive.  Please review the limitations and details below. 

Summary

Ship Your Aquatics (SYA) provides the only way to insure on-time and live delivery of invertebrates. SYA Insurance protects you against late delivery and animal death due to late delivery or other FedEx related issues.

Claims for late arrival must be reported within two days of the recorded delivery time.

Claims for dead arrival must be reported within four hours of the recorded delivery time.

On-Time and Live Arrival Insurance applies only to Priority Overnight, Standard Overnight, and 2-Day to a residence or a HUB. Salt water fish must be shipped Priority Overnight to a residence or a HUB OR Standard Overnight to a HUB.

On-Time Live Arrival Insurance costs $2.50 per $100 worth of coverage. This is for ON-Time Arrival and $100 of Live Arrival coverage.

Insurance for 2Day, Express Saver, Ground and Home Delivery costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.

By default, On-Time Live Arrival Insurance will be selevetd.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

For a DOA claim to be covered, the package must also be delivered late according to FedEx guaranteed delivery time. It is the shipper's responsiblity to ensure an on-time live arrival based on the ability to pack a healthy animal according to our shipping standards. 

Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left the package. If you have not paid for the Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location without a signature. Per FedEx Terms of Service this counts as a completed delivery.

For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.

If you decline insurance for any ShipYourAquatics.com shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.

Insurance cost and coverage

On-Time Live Arrival Insurance costs $2.50 oper $100 worth of coverage. This is for On-Time Arrival and $100 of Live Arrical coverage when shipped Priority Overnight ONLY.

Insurance for 2Day, Express Saver, Ground and Home Delivery cost $1.00 for each $100 of insured value. No live shipments will be covered with these services.

By default, ON-Time Live Arrival Insurance will be selected.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

NOTES:

To get full coverage, round up to the nearest hundred. For example: if your animal is worth $350 you should purchase $400 worth of insurance. If the package is late and the animal is dead, you are eligible to receive the $400 insured value plus the cost of the shipping label.

If you void your unused shipping label, ShipYourAquatics.com will refund 100% of your shipping and insurance charges.

Shipping Errors of Non-Compliance that INVALIDATE Live-Arrival Insurance:

Use of hand-warmers, foot-warmers, or any heat pack with a less than 40-hour duration.

Use of more than 1 heat pack in any box smaller than our #5 size (30x16x10 inches). The #5 box may include up to 2 heat packs.

Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the animal is in.

Attaching the heat pack facing the wrong way or covering the red stripe with tape.

Failure to provide specific ventilation (four quarter-inch holes, two at each end of the box).

Punching too many holes in a box.

Use of 1/2 inch insulation.

No insulation use at all.

Use of boxes made of thin cardboard.

Use of Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes. See our box standards.

Shipping outside our specific temperature parameters and high/low limitations.

Non-compliance with our shipping standards.

You can always book your label in advance, which is  common practice.

Our system assumes the day you create your label is the day you will ship. However, you can print your label anytime within 30 days of booking your shipment. It can be used any time within those 30 days, but it can only be used once.

Do not worry about the date on the label. The label does not become "active" until it is scanned by FedEx. Once you put the package into the system, all tracking and delivery information will update accordingly.

Notes:

If you book your label before the day you will ship, please be sure to check the Alerts at ShipYourInverts.com on the day you do ship for any warnings or restrictions.  

If you do not use your label within 30 days of its creation, contact us at info@shipyourinverts.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

Phase 24 Packs (brand name of some Phase packs is Cryopak) are very versatile phase-change material packs that can be used in different ways depending on what you need them to do.

Ph24 packs try to stabilize the shipment at temps between 68°F to 75°F (or approx 24°C, hence the name Phase24). At 72°F, the pack is in a gel-like state (think slushy texture), but when it is below 72°F, it becomes solid and opaque white, and when warmed above 72°F, it becomes clear and liquid.

Over time, a Ph24 will work to regain and maintain its gel-like state at 72°F. When used warm, a Ph24 will try to release heat to get back down to 72°F, and when used in its solid state, it will try to absorb heat to get back up to 72°F. When used at room temperature or in its gel-like state, it will help reduce temperature changes within your box and helps to keep the internal temperature of your shipment closer to 72° than without it. 

 Using a Phase 24 pack when shipping from warm to cold:

They can act as a buffer when used in conjunction with a heat pack, such as for shipments where temps are too warm for normal heat pack use at the origin but you still need a heat pack on the receiving end. While this is a tricky situation, as long as you use a bigger box (~12x9x6 or larger) and your temps are not too hot, placing a solid Ph24 in between the heat pack and the animal will allow the Ph24 to absorb much of the heat on your end where you do not want active heating, while still allowing the heat pack to fulfill its purpose on the receiving end.

●    You can chill a Ph24 by popping it in the fridge (not the freezer) until it becomes solid and opaque.

Using a Phase 24 pack when shipping from cold to warm:

They can be used warm (clear and liquid) to act as a warming element for when you're shipping from cooler temps to hotter temps where the use of a heat pack on the receiving end would be too dangerous.

●   To warm a Ph24, place it in a bowl of warm (not boiling) water until it becomes liquid and clear

Using a Phase 24 pack as a stabilizer:

When used at room temp (~72°F) and the Ph24 is in its slushy form, you can include it by itself in your shipment to generally help keep the temps in the box stable--since reptiles are cold blooded, they absorb any heat change in the box. The pack will then act as an extra thermal mass (basically an extra 'body') so that any heat change can be absorbed across multiple 'bodies' rather than just the reptile by itself.

Tips and Tricks:

●   Once your Ph24 is solid or liquid, depending, that is enough - there is no benefit to making it “colder” or “hotter” and you risk damaging the pack with extreme temperatures.

●   Ph24 packs are quite safe and can be placed anywhere in the box, but should be secured in place in the box wherever you put them - you can even put them below, on top of, or right next to the animal or its container.

●   Multiple packs can be used in a single shipment, and they are generally more effective when used in multiples in larger boxes.

●   Over time and as the Ph24 changes phases, small microtears can happen in the plastic as the solid state packs can have hard and  sharp edges - seal your pack in a zip top baggie before putting them in your box to avoid any leaks in transit! 

Pros and Cons of Phase 24 packs:

PROS:

●   Safe for use with all shipments.

●   Helps maintain steady, stable internal temperatures.

●   No shelf-life or expiration date.

●   They are reusable.

●   They can make the difference between being able to ship or not when dealing with trickier temps. ● They are really hard to mess up.

CONS:

●   They work best if more than one is used. The more used, the more stable the temps. If you only have a few on hand, using a smaller box will help keep the pack more effective.

●   They are not a fix-all and can only help to a limit; more extreme temperatures may simply be too hard to mitigate.

●   They are roughly the size and weight of a 72-hour heat pack and will add weight to your shipment. 

Reach out with any questions or concerns!

You can email a shipping label quickly and easily.

Once your shipment has been booked, you may print and/or e-mail the label at any time up to 30 days after the booking date. 

Sign into your shipyourinverts.com account and click on “My Account” and then “Order History.” 

This will open a page with a list of all shipments booked under your account. Select the Booked Shipment you wish to e-mail the associated label from by clicking on “View order details” link. 

From your Booking Overview page click on the “Print / Download 4x6 Shipping” box

This will bring you to your label.

PC USERS: If you are using Firefox or Internet Explorer simply right click on the shipping label image and choose “E-mail Picture” from the drop-down list and then send to the recipient. If a window appears asking to resize the attachment, select “Keep the original size”.

If you are using Chrome, right click on the label and select "Save Image As..." This will give the image a name and you can select where you to save the file. Locate the file, right click on it, click "Send to > Mail Recipient" and send your email.

MAC USERS: Go to “Print” and then click on the “PDF” button from the print screen (lower left corner) and select “Mail PDF” and then send to recipient. Alternatively, "Save as PDF" to your desktop, and attach it to your email.

We offer On-Time and Live Arrival Insurance

Packaging must meet our shipping standards, which include temperature guidelines and shipping materials. The best way to ensure compliance is to use a Ship Your Invertebrates shipping kit.

You can easily purchase insurance when you book a shipment. On the insurance page you can choose if you would like to purchase insurance. You will select the insurance coverage amount at that time.

The insurance charge will be added to your shipment cost.

NOTE: SYI On-Time and Live Arrival Insurance is specific insurance that your package will arrive on time (according to FedEx Guaranteed Times) and alive. Please review the limitations and details below. 

Summary

Ship Your Invertebrates (SYI) provides the only way to insure on-time and live delivery of invertebrates. SYI Insurance protects you against late delivery and animal death due to late delivery or other FedEx related issues.

Claims for late arrival must be reported within two days of the recorded delivery time.

Claims for dead arrival must be reported within four hours of the recorded delivery time.

On-Time and Live Arrival Insurance applies only to Priority Overnight, Standard Overnight, and 2-Day to a residence or a HUB.

On-Time Live Arrival Insurance costs $2.50 per $100 worth of coverage. This is for On-Time Arrival and $100 of Live Arrival coverage.

Insurance for 2Day, Express Saver, Ground and Home Delivery costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.

By default, On-Time Live Arrival Insurance will be selevetd.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

For a DOA claim to be covered, the package must also be delivered late according to FedEx guaranteed delivery time. It is the shipper's responsiblity to ensure an on-time live arrival based on the ability to pack a healthy animal according to our shipping standards. 

Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left the package. If you have not paid for the Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location without a signature. Per FedEx Terms of Service this counts as a completed delivery.

For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.

If you decline insurance for any ShipYourInverts.com shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.

Insurance cost and coverage

On-Time Live Arrival Insurance costs $2.50 oper $100 worth of coverage. This is for On-Time Arrival and $100 of Live Arrical coverage when shipped Priority Overnight ONLY.

Insurance for 2Day, Express Saver, Ground and Home Delivery cost $1.00 for each $100 of insured value. No live shipments will be covered with these services.

By default, ON-Time Live Arrival Insurance will be selected.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

NOTES:

To get full coverage, round up to the nearest hundred. For example: if your animal is worth $350 you should purchase $400 worth of insurance. If the package is late and the animal is dead, you are eligible to receive the $400 insured value plus the cost of the shipping label.

If you void your unused shipping label, ShipYourInverts.com will refund 100% of your shipping and insurance charges.

Shipping Errors of Non-Compliance that INVALIDATE Live-Arrival Insurance:

Use of hand-warmers, foot-warmers, or any heat pack with a less than 40-hour duration.

Use of more than 1 heat pack in any box smaller than our #5 size (30x16x10 inches). The #5 box may include up to 2 heat packs.

Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the animal is in.

Attaching the heat pack facing the wrong way or covering the red stripe with tape.

Failure to provide specific ventilation (four quarter-inch holes, two at each end of the box).

Punching too many holes in a box.

Use of 1/2 inch insulation.

No insulation use at all.

Use of boxes made of thin cardboard.

Use of Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes. See our box standards.

Shipping outside our specific temperature parameters and high/low limitations.

Non-compliance with our shipping standards.

Overview - Late Delivery Claims

If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. 

Addresses are distinguished as business or residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

To report a claim:

Shipper must contact Ship Your Invertebrates within two days of delivery.

Report a claim via info@shipyourinverts.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.

Approved claim payments will be made to the shipper.

Overview Live Arrival (DOA) Claims

Protection against animal death due to late delivery up to the purchased insurance amount.

For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times

Addresses are distinguished between business and residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

Recipient must be available to accept the  package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location, without a signature, at his or her discretion. As per FedEx Terms of Service, this counts as a completed delivery. 

To Report a Claim:

Shipper or recipient must contact us within four hours of the official delivery time, as recorded by the FedEx driver. 

Email info@shipyourinverts.com or call 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voice mail or email. We will record the claim at the message’s time stamp. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Shipper should instruct the recipient to contact us directly to record the claim as soon as possible. We will follow up with the shipper to handle the claim.

Shipper must provide a receipt for the purchase of the live animail.  If the shipment is not a commercial transaction, the shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey Act. This provides proof of value.

Shipper must follow all SYI shipping standards.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack (if applicable), and snake bag/deli cup to prove adherence to shipping standards.

Shipper must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.

Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal cannot be provided upon our request, the claim will not be paid.

Approved claim payments will be made to the shipper.

Limitations / Instances in which SYI Insurance will be nullified:

If package is delivered on time according to FedEx guaranteed delivery time, 

If package is sent during a "no-ship" period as noted on the Book A Shipment page under Package Information. 

No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

If package not received on first delivery attempt. Package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt. 

If package goes back onto truck for later delivery.

If packaging does not meet our shipping standards. The best way to ensure compliance is to use a ShipYourInverts shipping kit.

If the outgoing shipment is not scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.

If shipment is dealyed by a FedEx National Service Disruption.  This is rate but catastropick disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.

Live arrival specific limitations / insurance will be nullifited:

If package is on time according to FedEx guaranteed delivery time. If the package is held for pickup at a FedEx facility it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.

If shipment is not sent via Priority Overnight or Standard Overnight to a hub.

Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours, etc.).

Notes:

Ship Your Invertebrates Insurance applies exclusively to pet or research invertebrates. This insurance does not cover common feeder insects nor animals that are disallowed by our shipping standards.

Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on-time. This includes dropped tails, neurological clames, etc.  It is the responsibility of the shipper to ensure they ship a healthy animal that is propertly packed.  These steps ensure your animals arrives safe and unharmed.  

FedEx does not offer shipping refunds for late arrival for live shipments. In fact, refunds for live shipments are specifically exempted in the Live Shipper Certification agreement:

"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."

If you are FedEx certified to ship live animals, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal.

We launched Ship Your Invertebrates Insurance to fill this gap in coverage. You can add insurance when you Book a Shipment on this site. 

No, they do not. This is a common misconception among shippers of reptiles and other high-value animals.

When you ship with Delta Cargo (aka Delta DASH) you can enter a declared value, for which you pay extra. However, this declared value is only useful if you need to file a claim with your own insurance company. Delta Cargo does not provide live arrival insurance. Delta Cargo does not cover your loss for a DOA shipment.

We provide the only way to insure live and on-time delivery of live invertebrates, reptiles, amphibians and other approved animals.

Hours of Operation

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day  Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day  Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day  Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day  Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day  Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

The policy

Yes. We are certified by FedEx to ship feeder invertebrates such as crickets, roaches, and worms, as well as pet quality invertebrates such as tarantulas.

The policy

The policy

These include, but are not limited to tarantulas, centipedes, millipedes, praying mantises, stick bugs, and some large beetle species. 

If you have any questions, please contact us at info@shipyourinverts.com.

The policy

No. 

You can use slower services to ship invertebrates if you choose. 

We strongly recommend Priority Overnight for any live shipment to give you the best possible chance for successful shipment.

Our insurance program applies to specific shipment types shipments.

The policy

Yes. 

Invertebrate species require four levels of containment. 

Reptiles require three levels of containment. 

Invertebrates require four levels of containment:

Suitable contrainer such as a deli-cup, portion cup, or vial 

Container is placed inside a secured reptile bag or larger cup.  Make sure ALL containers are properly ventilated

Proper insulation

Shipping box

All other details on packaging requirements for live shipments can be found at the FAQ for packaging live shipments. 

The terms and conditions

Paper towels make the best substrate for keeping delicate invertebrates safe during shipping.

It is up to the person doing the packaging to make sure the creatures are able to survive any trip / shipping.

Steps:

Use a deli-cup or container that is 1-3 inches bigger than the invertebrate you are packing. 

Place some loosely wadded, slightly dampened paper towels in the bottom of the container and along the sides to make a nest in the middle just large enough for the critter. 

Place the creature into that nest and cover the top with more of the loosely wadded paper towels and secure the lid. This will provide cushioning in all directions to absorb the various shocks and bumps that will come. 

Follow all additional shipping requirements contained in Shipping Requirements on this site.

When shipping in cold weather, use minimal moisture or completely dry paper towels.

The terms and conditions

If the ORIGIN and DESTINATION temperatures are 66°F or higher, DO NOT use a heat pack. Shipping outside of these temperature guidelines nullifies our SYI Insurance. If the daytime high temperatures straddle two categories, please contact us directly for heat pack instructions that remain within insurance parameters, qualifications and guidelines.

Heat pack use in temps above 65°F can kill invertebrates!

Basic Guidelines:

Below 38°F: Do not ship. Wait for warmer weather.

38-65°F: Use a heat pack per our directions.

66-91°F: DO NOT use heat pack.

92-100°F: Do not use a heat pack. Ship to a FedEx Ship Center facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/retail location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. 

Over 100°F: Do not ship. Wait for cooler weather.

Learn more about using a heat pack.

The terms and conditions

Your information is completely confidential. We will not share it with or sell it to any other party.

At shipyourinverts.com, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

   ---   ---   ---

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you.

Questions regarding this Policy should be directed to info@allproshipping.com or the following address:

Attn: Privacy Information
All Pro Shipping

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

   ---   ---   ---

This Privacy Policy will explain the following regarding use of our site:

1. What information does shipyourinverts.com collect from you?

In order to better provide you with products and services, ShipYourInverts.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. For our shipping customers, we do not solicit parties that you are shipping to.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, ShipYourInverts.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide ShipYourInverts.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

ShipYourInverts.com does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, and from our server log files. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, please notify us by e-mail at info@allproshipping.com

Contact Information

If you contact ShipYourInverts.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Cookies

We use cookies in the operation of our site.

Action Tags

We use action tags in the operation of our site.

3. Who is collecting your information?

Website Analysis Agent:

We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

Surveys and Polling:

We may use a third party surveyor to run optional surveys for ShipYourInverts.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to ShipYourInverts.com about our shoppers' interests and opinions.

Other Parties:

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of ShipYourInverts.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site:

Except as otherwise stated in this Policy, without your consent, ShipYourInverts.com does not disclose its customers' Personally Identifiable Information to other merchants.

Data Analysis Agents:

The information collected by or for ShipYourInverts.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help ShipYourInverts.com

Compliance with Service of Process or Law Enforcement:

Occasionally ShipYourInverts.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

ShipYourInverts.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions.

6. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is safe and protected against unauthorized access by physical security means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encryps all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.

7. A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@ShipYourInverts.com so that we may delete the minor's information.

8. ShipYourInverts.com and third-party use of "cookies" and "action tags."

ShipYourInverts.com Cookies:

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to ShipYourInverts.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

Ad Server Action Tags and other Data Collection Methods:

An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server uses action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and advertisers) which ads are the most effective on particular sites. No Personally Identifiable or individual customers' specific product information is collected.

9. Contacting ShipYourInverts.com about privacy questions or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact ShipYourInverts.com by sending a letter to:

Attn: Privacy Compliance Officer
All Pro Shipping
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You may also contact us by e-mail at info@shipyourinverts.com.

10. Privacy Policy changes:

This Privacy Policy was last changed on May 12, 2011. If ShipYourInverts.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

The terms and conditions

The terms and conditions

We do! This video uses a snake as the example, but the principles apply to inverts too. Grab some popcorn and enjoy!

NOTE: This video includes the use of a heat pack in the demonstration. Not all shipments need a heat pack! In fact, most do not. Please refer to our temperature guidlines to determine whether or not your package needs one.

The policy

1. Gather your shipping supplies.

ShipYourInverts.com shipping kits contain everything you need:

• Insulated box of the appropriate size

• Zip tie

• Deli cup and/or vial, matched to type and size of animal

• Heat pack

• Cold pack

• Self adhering label envelope

• S Shipping Tips and Quick Referral sheet

• HARMLESS LIVE INVERTEBRATE label for the interior of your box (included in above link)

You provide the packing material (usually crumpled newspaper).

You may use your own supplies, but they must meet or exceed ShipYourReptiles.com Shipping Standards.

Start your heat pack two hours before shipping. Learn more about using a heat pack. 

Freeze your cold pack overnight. Learn more about using a cold pack.

2. Prepare the shipping box

Insert the insulating foam panels on the bottom and sides of your box if necessary.

Ventilate the box by punching four 1/4" holes with a Philips screwdriver (two holes on opposing sides). Punch them from the outside in, going through the box and the insulating foam. Do this before you put anything else (especially your reptile) in the box.

3. Create a nest with packing material

Crumpled newspaper works well. Line the bottom and sides of the box so the deli cup or reptile bag will rest securely in the nest.

Not all shipments require a heat pack! In fact, most do not need them. Please refer to our temperature guidelines to determine whether or not your package needs one. If you do use a heat pack, please read the following carefully: Tape the heat pack to the underside of your lid, red line visible. Do not tape over the red line. Don’t use a heat pack that feels hard or stiff. The red line should face the interior of the box.

Critical Points for Heat Pack Use

A. Heat packs should never come into direct contact with the animal bag/container. 

B. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

C. Heat pack should never be placed under an animal bag/container, as it will result in high likelihood of DOA.

D. Heat pack should be taped securely to underside of the styrofoam lid. 

E. We do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger. 

4. Prepare the deli cup or other small container

Inspect the cup to make sure there are no cracks, holes or weak spots.

Using a Sharpie pen, label the cup or bag with species and sex.

5. Inspect the animal

Absolutely NO VENOMOUS INVERTS are to be shipped through FedEx or ShipYourInverts.com. Absolutely no mammals.

Only ship a healthy animal.

Be 100% confident in the animal you’re shipping. Go over it in detail, so you know exactly what your customer will see when opening the package.

6. Put the animal into the container

Leave the animal a little room to move. Use packing material as a cushion, and to absorb any waste.

Tape completely around the rim of your deli up or other small container. Be sure not cover the air holes. Re-punch air holes if necessary.

7. Put the container in the box

Nestle the cup or bag into the nesting material. The container should not have room to jostle inside the box.

Put on the top insulating foam panel/lid, with the heat pack or cold pack (if needed) facing down.

Put your receipt, caresheet and other paperwork on top of the insulating foam lid. Place your HARMLESS LIVE INVERT label—the one that comes with your shipping kit—on top, with the duplicate shipping address in the space provided. This HARMLESS LIVE INVERT note should be the first thing a person sees when opening the box. 

8. Label your package in accordance with the federal Lacey Act

You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. A Lacey Act/IATA label must also be included. Learn more about the Lacey Act. 

9. Fasten the label and ship

If you haven’t already done so, book your shipment.

You can print your shipping label from this site (inside your Order History) or from your confirmation email.

If you are using a thermal label printer, the label will be self-adhesive. If you print your label on regular paper, place your label inside the provided label pouch and affix the self adhesive pouch to the top of your shipping box.

We recommend dropping your package off at the actual FedEx facility. FedEx Office locations are not recommended, as many of those locations do not accept live or perishable shipments for drop off or pickup.

Find a FedEx Facility location at the FedEx site. Use the Filter and select the "Dangerous Goods" filter to weed out everything except the actual FedEx facilities. 

You can track your package progress at FedEx.com.

If you have any questions or issues with your shipment, please contact us directly. You are a ShipYourInverts.com client, not a direct FedEx client, and we will help you answer questions, clarify tracking or process claims. You can call us at 303 730-2125 or email us at info@allproshipping.com. 

The terms and conditions

For specific rules regarding the packaging of live reptiles, see our shipping standards. 

Always follow these general packaging guidelines:

• Use a rigid box with flaps intact.

• Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.

• Use adequate cushioning material. Crumpled newspaper works well.

• Use strong tape designed for shipping. DO NOT USE DUCT TAPE, SCOTCH TAPE OR MASKING TAPE to seal your package.

• Do not use string or paper over-wrap.

• Use a single address label with clear, complete delivery and return information.

• Place a duplicate address label inside the package. 

• Fasten the Lacey Act/IATA label to your box where it can be clearly seen but does not obstruct the shipping label.

Shipping kits come with 3/4" foam insulation panels on all six sides. To get a visual of how much space is inside the box, subtract ~1.5" from each of the box dimensions. For instance, a #2 box, 12x9x6, would have an interior space of 10.5 x 7.5 x 4.5 inches. You'll want to allow for some room to add padding around the animal(s) on all sides.

The larger the box, the more expensive it will be to ship, so you want to choose the smallest box possible that will allow your animal to safely fit with padding around it. You might consider "test packing" in a box or tub you have at home to get an idea of how much space you actually need, then choose the kit size that comes closest.

As always, our Customer Service staff he happy to help you figure it out!

Contact us at info@allproshipping.com or 303-730-2125

Monday thru Friday

7am - 6pm Mountain time

All shipping supplies and shipping kits sold on ShipYourInverts.com meet the invert-shipping standards developed by ShipYourInverts.com and have been specifically certified by the FedEx Packaging Lab. If you use one of our shipping kits according to our directions, you can feel secure that you’re shipping your invert safely and reliably.

Shipping Kits (best for one-time or very infrequent shipments)

Bulk Supplies (best for folks planning to ship more than once or twice)

You may use your own shipping supplies, but they must meet or exceed the standards developed by ShipYourInverts.com:

Cardboard box is new, or like new, with no markings that indicate a dangerous or illegal item (no alcohol boxes). Box must have a 275lb burst strength rating. Box must not have any kind of warning or hazardous material markings or stickers. Box should be labeled in accordance with the Lacey Act. Learn more about the Lacey Act label.

Insulation lining must be at least ¾ inch thick. The insulating lining must cover all four sides of the inside of the cardboard box, as well as the top and bottom.

Heat or cold packs must be used according to ShipYourInverts.com Shipping Standards.

You must use a “quadruple container.”

• The deli cup or small container that contains the invert.

• Another cup that contains the deli cup or small container.

• The insulating foam panels.

• The cardboard box.

You must seal the box adequately. All shipping labels must be fully legible.

Boxes from the US Postal service, "Priority Mail" or "Express Mail" boxes, Amazon.com boxes, and even FedEx branded boxes, do not meet the FedEx box standard and are NOT ALLOWED to be used for live reptile shipments. They are too thin, too flimsy, and do not protect the live reptile sufficiently. Using a thin cardboard box, or one of the boxes mentioned, nullifies any SYR Live Arrival Insurance coverage. 

If you have any doubts, use the supplies available on ShipYourInverts.com.

Remember: What you do affects the entire invert hobby and industry. The general public has a right to live their lives without encountering an animal that’s escaped from improper packaging. Every time someone ships an animal with substandard packaging, and that animal escapes, dies, scares or harms someone, that reflects poorly on all hobbyists. It also furthers legislative efforts to ban reptiles, inverts and other animals entirely.

Take responsibility. Do your part. Pack your animal properly. Make sure it reaches its destination safely. It’s good for the animal, it’s good for the recipient, and it’s good for you.

It's critical that you enter accurate information on every part of the label-ordering process.  If you use inaccurate data, FedEx charges us an additional fee—then we charge you that fee. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, nor 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $18, which we will charge to your credit card. Please double check your address info for 100% accuracy.

If you realize you have entered the wrong address after the package has been handed over to FedEx, it's critical that you contact us at 303-730-2125 or info@allproshipping.com. There may still be a fee charged to make the change, but if caught early enough, we can facilitate a change of address on the label before the package goes off in the wrong direction or gets lost.

Dimensional weight charges

FedEx measures your package with lasers, and if they determine your package is bigger than you said—bam!—additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches—and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect Weight charges

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface—accurately, please.

If you estimate the size or weight of your package as larger/heavier than it really is, there will not be any penalty fees added, but you will have paid more for that shipment than you needed to. 

Accurate measurements are always best for your bottom line.

Contact Info

Provide accurate email and phone numbers so ShipYourInverts and/or FedEx can reach you in the event that something goes awry with your shipment. Critical tracking updates are sent to the emails you provide, so make sure they work!

Double and triple check all your details for the smoothest shipping process possible!

The FedEx shipping label is first and foremost. It should be placed in an easily visible location.

When ordering the shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

In addition to your FedEx shipping label, it's important you mark your package to indicate its contents.

The Federal Lacey Act and various state regulations require specific labeling. You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. An IATA label must also be included. These can be ordered from us as stickers, or you can print your own on plain paper and tape it to the box where it can be clearly seen. Different states may have different requirements. This labeling direction meets all state requirements on these points. Contact individual state Fish & Wildlife offices for any additional requirements regarding labeling, health certificates, permits or restrictions. 

It is IMPORTANT that you clearly indicate quantity and species and label your live package appropriately, according to both Federal and State laws. This includes meeting the IATA labeling requirement and the Lacey Act labeling requirement. Failure to label your live shipments accurately and/or completely may result in delays, inspection, confiscation, and/or monetary fines. Florida and California are especially vigilant about inspections and citations. It is YOUR responsibility, and it only takes a moment!

To assist you in compliance we can provided you with a Lacey Act/IATA label that includes our FedEx Reference Note and space for listing the contents of the box. Complete it and place it on the side of any live reptile/aquatics package where it can be clearly seen.

Lacey Act/IATA label stickers

Printable Lacey Act/IATA labels - 4 per page

To meet the IATA labeling requirement you must check/circle the appropriate Live Animal Indicator- Aquatics, Reptiles, Inverts, etc.

To meet the Lacey Act labeling requirement you must list your species by quantity, and both scientific and common name. Florida is requiring BOTH scientific and common name listings, complying with the Florida requirement will ensure that you are labeled appropriately throughout the country. Failure to label completely may result in delays, confiscation, and/or fines.

If you use plain paper to print the Lacey Act/IATA label, be sure to cover it with tape to prevent tears or weather wear (or use a label-envelope).

The FedEx Reference Note on this label is provided for those rare moments when a FedEx employee balks at accepting a live shipment. It is intended to alleviate concerns and instructs the employee to contact the FedEx Live Animal Desk through their internal system for clarification if they need it.

Be sure to include your paperwork* inside the top flap of the box, on top of the foam insulation.

*Sales receipt or packing list, as well as the species and quantities of live harmless inverts contained in the package.

It's important that you print the LaceyAct/IATA label and fasten it to your box where it can be clearly seen but does not obstruct the shipping label in any way. Our FedEx reference note has been included on the Lacey Act/IATA label. That note will answer FedEx employees' questions about your shipment with ShipYourReptiles.com.

Lacey Act/IATA label stickers

Printable Lacey Act/IATA labels - 4 per page

Your information is completely confidential. We will not share it with or sell it to any other party.

At AllProShipping.com, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

   ---   ---   ---

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you.

Questions regarding this Policy should be directed to info@allproshipping.com or the following address:

Attn: Privacy Information
All Pro Shipping

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

   ---   ---   ---

This Privacy Policy will explain the following regarding use of our site:

1. What information does AllProShipping.com collect from you?

In order to better provide you with products and services, AllProShipping.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. For our shipping customers, we do not solicit parties that you are shipping to.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, AllProShipping.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide AllProShipping.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

AllProShipping.com does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, and from our server log files. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, please notify us by e-mail at info@allproshipping.com

Contact Information

If you contact AllProShipping.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Cookies

We use cookies in the operation of our site.

Action Tags

We use action tags in the operation of our site.

3. Who is collecting your information?

Website Analysis Agent:

We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

Surveys and Polling:

We may use a third party surveyor to run optional surveys for AllProShipping.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to AllProShipping.com about our shoppers' interests and opinions.

Other Parties:

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of AllProShipping.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site:

Except as otherwise stated in this Policy, without your consent, AllProShipping.com does not disclose its customers' Personally Identifiable Information to other merchants.

Data Analysis Agents:

The information collected by or for AllProShipping.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help AllProShipping.com

Compliance with Service of Process or Law Enforcement:

Occasionally AllProShipping.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

AllProShipping.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4.How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5.What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions.

6.What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is safe and protected against unauthorized access by physical security means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encryps all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.

7. A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@AllProShipping.com so that we may delete the minor's information.

8. AllProShipping.com and third-party use of "cookies" and "action tags."

AllProShipping.com Cookies:

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to AllProShipping.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

Ad Server Action Tags and other Data Collection Methods:

An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server uses action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and advertisers) which ads are the most effective on particular sites. No Personally Identifiable or individual customers' specific product information is collected.

9. Contacting AllProShipping.com about privacy questions or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact AllProShipping.com by sending a letter to:

Attn: Privacy Compliance Officer
All Pro Shipping
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You may also contact us by e-mail at info@AllProShipping.com.

10. Privacy Policy changes:

This Privacy Policy was last changed on May 12, 2011. If AllProShipping.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Your information is completely confidential. We will not share it with or sell it to any other party.

At shipyourreptiles.com, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

   ---   ---   ---

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you.

Questions regarding this Policy should be directed to info@allproshipping.com or the following address:

Attn: Privacy Information
Ship Your Reptiles

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

   ---   ---   ---

This Privacy Policy will explain the following regarding use of our site:

1. What information does shipyourreptiles.com collect from you?

In order to better provide you with products and services, ShipYourReptiles.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. For our shipping customers, we do not solicit parties that you are shipping to.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, shipyourreptiles.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide ShipYourReptiles.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Shipyourreptiles.com does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, and from our server log files. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, please notify us by e-mail at info@allproshipping.com

Contact Information

If you contact Ship Your Reptiles or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Cookies

We use cookies in the operation of our site.

Action Tags

We use action tags in the operation of our site.

3. Who is collecting your information?

Website Analysis Agent:

We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

Surveys and Polling:

We may use a third party surveyor to run optional surveys for shipyourreptiles.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to shipyourreptiles.com about our shoppers' interests and opinions.

Other Parties:

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of ShipYourReptiles.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site:

Except as otherwise stated in this Policy, without your consent, ShipYourReptiles.com does not disclose its customers' Personally Identifiable Information to other merchants.

Data Analysis Agents:

The information collected by or for shipyourreptiles.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help ShipYourReptiles.com

Compliance with Service of Process or Law Enforcement:

Occasionally shipyourreptiles.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

ShipYourReptiles.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions.

6. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is safe and protected against unauthorized access by physical security means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encryps all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.

7. A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@shipyourreptiles.com so that we may delete the minor's information.

8. ShipYourReptiles.com and third-party use of "cookies" and "action tags."

ShipYourReptiles.com Cookies:

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to shipyourreptiles.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

Ad Server Action Tags and other Data Collection Methods:

An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server uses action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and advertisers) which ads are the most effective on particular sites. No Personally Identifiable or individual customers' specific product information is collected.

9. Contacting ShipYourReptiles.com about privacy questions or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact ShipYourReptiles.com by sending a letter to:

Attn: Privacy Compliance Officer
Ship Your Reptiles
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You may also contact us by e-mail at info@shipyourreptiles.com.

10. Privacy Policy changes:

This Privacy Policy was last changed on May 12, 2011. If shipyourreptiles.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Your information is completely confidential. We will not share it with or sell it to any other party.

At ShipYourAquatics.com, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

   ---   ---   ---

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you.

Questions regarding this Policy should be directed to info@allproshipping.com or the following address:

Attn: Privacy Information
Ship Your Aquatics
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

   ---   ---   ---

This Privacy Policy will explain the following regarding use of our site:

1. What information does shipyouraquatics.com collect from you?

In order to better provide you with products and services, ShipYourAquatics.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. For our shipping customers, we do not solicit parties that you are shipping to.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, ShipYourAquatics.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide ShipYourAquatics.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

ShipYourAquatics.com does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, and from our server log files. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, please notify us by e-mail at info@allproshipping.com

Contact Information

If you contact ShipYourAquatics.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Cookies

We use cookies in the operation of our site.

Action Tags

We use action tags in the operation of our site.

3. Who is collecting your information?

Website Analysis Agent:

We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

Surveys and Polling:

We may use a third party surveyor to run optional surveys for ShipYourAquatics.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to ShipYourAquatics.com about our shoppers' interests and opinions.

Other Parties:

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of ShipYourAquatics.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site:

Except as otherwise stated in this Policy, without your consent, ShipYourAquatics.com does not disclose its customers' Personally Identifiable Information to other merchants.

Data Analysis Agents:

The information collected by or for ShipYourAquatics.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help ShipYourAquatics.com

Compliance with Service of Process or Law Enforcement:

Occasionally ShipYourAquatics.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

ShipYourAquatics.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions.

6.What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is safe and protected against unauthorized access by physical security means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encryps all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.

7. A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@shipyouraquatics.com so that we may delete the minor's information.

8. ShipYourAquatics.com and third-party use of "cookies" and "action tags."

ShipYourAquatics.com Cookies:

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to ShipYourAquatics.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

Ad Server Action Tags and other Data Collection Methods:

An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server uses action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and advertisers) which ads are the most effective on particular sites. No Personally Identifiable or individual customers' specific product information is collected.

9. Contacting ShipYourAquatics.com about privacy questions or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact ShipYourAquatics.com by sending a letter to:

Attn: Privacy Compliance Officer
Ship Your Aquatics
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You may also contact us by e-mail at info@ShipYourAquatics.com.

10. Privacy Policy changes:

This Privacy Policy was last changed on May 12, 2011. If ShipYourAquatics.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Your information is completely confidential. We will not share it with or sell it to any other party.

At ShipYourFlora.com, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

   ---   ---   ---

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you.

Questions regarding this Policy should be directed to info@allproshipping.com or the following address:

Attn: Privacy Information
All Pro Shipping

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

   ---   ---   ---

This Privacy Policy will explain the following regarding use of our site:

1. What information does ShipYourFlora.com collect from you?

In order to better provide you with products and services, ShipYourFlora.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. For our shipping customers, we do not solicit parties that you are shipping to.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, ShipYourFlora.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide ShipYourFlora.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

ShipYourFlora.com does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, and from our server log files. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, please notify us by e-mail at info@allproshipping.com

Contact Information

If you contact ShipYourFlora.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply.

We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

Cookies

We use cookies in the operation of our site.

Action Tags

We use action tags in the operation of our site.

3. Who is collecting your information?

Website Analysis Agent:

We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

Surveys and Polling:

We may use a third party surveyor to run optional surveys for ShipYourFlora.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to ShipYourFlora.com about our shoppers' interests and opinions.

Other Parties:

We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of ShipYourFlora.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site:

Except as otherwise stated in this Policy, without your consent, ShipYourFlora.com does not disclose its customers' Personally Identifiable Information to other merchants.

Data Analysis Agents:

The information collected by or for ShipYourFlora.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help ShipYourFlora.com

Compliance with Service of Process or Law Enforcement:

Occasionally ShipYourFlora.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

ShipYourFlora.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4.How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

5.What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions.

6.What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is safe and protected against unauthorized access by physical security means. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encryps all of your personal information, including credit card number, name, and address, so that it can not be read over the internet.

7. A special note about children's privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@ShipYourFlora.com so that we may delete the minor's information.

8. ShipYourFlora.com and third-party use of "cookies" and "action tags."

ShipYourFlora.com Cookies:

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to ShipYourFlora.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

Ad Server Action Tags and other Data Collection Methods:

An action tag is a method used to track responses or actions. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server uses action tags to count the number of times that visitors - as a group - click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and advertisers) which ads are the most effective on particular sites. No Personally Identifiable or individual customers' specific product information is collected.

9. Contacting ShipYourFlora.com about privacy questions or concerns:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact ShipYourFlora.com by sending a letter to:

Attn: Privacy Compliance Officer
All Pro Shipping
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You may also contact us by e-mail at info@ShipYourFlora.com.

10. Privacy Policy changes:

This Privacy Policy was last changed on May 12, 2011. If ShipYourFlora.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

This contract for the purchase of FedEx Value Added Shipping Services (“Agreement”), by and between All Pro Shipping, Inc. (“Seller”) of 9220 Teddy Lane Unit 2000 Lone Tree CO 80124 and the registered purchasing party (“Buyer”), is entered into and becomes immediately effective on the date this transaction is completed and validated through acquiescence and acknowledgment of acceptance of the Terms & Conditions of this Agreement as verified, evidenced and affirmed by the application of Buyer’s digital or written signature as applied to this Agreement.

In consideration of the covenants and conditions contained herein, the parties agree as follows:

1. Definitions
1. FedEx. FedEx Corporation
2. Seller. All Pro Shipping, Inc…
3. Buyer. Term used to define the individual that provides/applies his or her digital-signature-confirmation to the Terms & Conditions and the individual that pays for The Package.
4. Reservation. Terms used to define Buyers purchase of FedEx value-added shipping services from Seller.
5. Parcel. Term used to define any item shipped through FedEx, with suitable packaging, per the terms and conditions of this Agreement.
6. The Package. Phrase used to describe the FedEx shipping services purchased from Seller by Buyer.
2. Conditions of Sale
1. Services Provided. In exchange for valuable consideration received, Seller agrees to provide the following services (“The Package”), subject to change at Seller’s sole and exclusive discretion:
1. Shipping. Seller is an independent, outside FedEx value-added shipping services agent, and Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. Working under this premise, Seller agrees to provide FedEx value-added shipping services to Buyer.
2. FedEx Facilitation. In so signing, Buyer agrees to allow Seller to facilitate shipping arrangements between Buyer and FedEx, via FedEx pick-up or FedEx drop-box, including but not limited to: (1) allowing Seller to provide FedEx with Buyers address; (2) allowing Seller to provide FedEx with Buyers relevant personal information; (3) allowing Seller to provide FedEx with pickup and delivery times for Buyer; (4) allowing Seller to purchase FedEx shipping on Buyers behalf; and (5) allowing Seller to pay for FedEx shipping services provided to Buyer.
3. Billing. Seller agrees to provide Buyer with detailed FedEx billing analysis, which includes, but is not necessarily limited to, billing history analysis and review and billing manipulation.
4. Returns. Seller agrees to facilitate returns for Buyer, when necessary and appropriate.
5. Discounts. Seller agrees to provide discounted FedEx shipping rates to Buyer, with said rate applied per the conditions set forth in Sellers “Discount Proposal” to Buyer. At Sellers sole discretion, Seller reserves the right to review Buyers discount on a weekly basis, and, based on an eight (8) week rolling average, adjust Buyers discount rate based on Buyers previous eight (8) weeks of billing.
6. Call Service. Seller agrees to provide Buyer with a call service program with regard to Buyers FedEx shipping needs such that if Buyer requires FedEx account service, or other pertinent needs relevant to FedEx shipping services, Buyer will contact Seller who will then contact and facilitate communication with FedEx on Buyers behalf. Sellers call service may assist with, or facilitate, Buyer needs including, but not necessarily limited to, lost parcel issues, damaged parcel issues, refund issues, insurance issues, cancellation issues, delivery issues, driver issues and other relevant Buyer concerns.
7. Special Services - Reptile Shipping. Buyer undertakes of this Agreement for good and valuable consideration received in that Seller has arranged and negotiated with FedEx, a contractual relationship that will allow Buyer to ship non-venomous reptiles via FedEx. Buyer acknowledges that the Seller is providing a good and valuable service to Buyer.
2. Terms of The Package
1. Purchasing. FedEx value-added shipping services will be sold on a continual basis. Reservations will be accepted at all times, accept that pick-up of parcels is limited and subject to FedEx hours of operation which includes FedEx closures for the evening, weekends, or holidays and FedEx terms and conditions. Buyers are required to order their shipping through Seller in order to receive the benefits defined in The Package. Reservations made through FedEx will prevent said purchaser from receiving The Package.
2. Reservation Procedure. Buyer will make reservations for FedEx value-added shipping services by ordering said service through Seller’s website. Seller’s website will provide adequate prompts and directions such that Buyer will complete the payment and reservation portion of Buyer’s acquisition of the Package, through Seller’s website.
3. Payment Terms. At the time of sale, Buyer will be billed, via credit card, by Seller per the terms defined in the Discount Proposal and subject to relevant state and local taxes.
4. Product Pickup. After purchasing the Package from Seller, Buyer will then be obligated to shipment via FedEx. Buyer will be prompted as to the proper FedEx pickup times, pickup windows and locations. Buyer agrees to be obligated to these conditions without recourse.
5. Service Fees. There simply are no service fees. Seller, as a provider of FedEx value-added shipping services, at all times, will make best efforts to provide discounted FedEx shipping rates to Buyer.
6. Cancellation/Refund Policy. Buyer may cancel or void reservations, but said cancellation or voidance is subject to a discretionary $4.95 service charge by Seller.
7. Rate Adjustment. Rates are subject to discretionary and reasonable adjustment for reasons including, but not necessarily limited to: i) Buyer providing the wrong address(es); (ii) Buyer improperly packaging a parcel(s); and (iii) Buyer does not comply with FedEx and/or Sellers terms and conditions.
8. Assignment of Right. Buyer shall not be entitled to assign Buyer’s interest in this reservation to a third party.
9. Duration. The terms of this contract shall be self-renewing on a weekly basis.
10. Cancellation. If, at any time, Buyer chooses to terminate their relationship with Seller, Buyer must provide written notification of such cancellation and pay all debts owing to Seller. Seller may cancel this Agreement at any time and for any reason.
3. Seller’s Reservation of Right. Seller reserves the right, at any time, to change, postpone or abandon all or any part of The Package and to adjust or change the terms when reasonable, advisable or necessary. In the case of such change, Seller will not be responsible for any losses or expenses incurred or caused by reason of such change, postponement or abandonment. Buyer acknowledges that unforeseen circumstances may arise which may lead to the cancellation of certain terms or conditions. As such, Seller reserves the right to change, postpone or abandon any term or condition should it become reasonably necessary.
3. Zero Tolerance Policies
1. Controlled Substances. Seller has a zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
2. Discrimination Against Protected Classes. Seller has a zero tolerance policy regarding discrimination against anyone, including protected classes. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
3. Shipping of Venomous or Dangerous Reptiles or Animals. Seller has a zero tolerance policy regarding the shipment of venomous or dangerous reptiles or animals. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of value-added shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
4. Indemnity and Waiver from Suit
1. FedEx. Buyer knowingly undertakes of the terms of this Agreement with the informed knowledge that Seller is an independent, outside FedEx value-added shipping services agent, and that Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. As such, upon information and knowledge, Buyer consents to the following:
1. Personal Responsibility. Buyer indemnifies, and Seller accepts no responsibility, whatsoever, for any and all actions of FedEx, its employees or representatives, including, but not limited to, actions by delivery men or women employed by or associated to FedEx, and Buyers dealings with them. Buyer understands that it is the sole responsibility of Buyer to deal with FedEx in a professional manner, and that Buyer undertakes a duty to notify Seller of any issues Buyer might have with their FedEx shipping arrangement.
2. Commencement of Action. In the event Buyer commences an action against FedEx, or FedEx commences an action against Buyer, including but not limited to a negligence action against FedEx for failure to provide safe shipping accommodations, liability of buyers for damage to or theft of parcels, personal property damage, delays in or inability to reserve shipping, unforeseen circumstances at FedEx, or any other cause of action owing to FedEx’s or Buyer’s negligence or failure to perform, including but not limited to any breach of FedEx’s duty of care, Buyer provides Seller with complete immunity and indemnity from suit in the event such action commences.
3. Buyers Knowing Assumption of Risk. Upon agreeing to the terms and conditions of this Agreement, Buyer also agrees to comply with the terms and conditions set forth by FedEx for parties shipping packages using FedEx services. Buyer makes special note of the fact, and accepts the inherent risk associated thereto, that FedEx does not, nor does Seller, guarantee the live arrival of animals or reptiles delivered via FedEx. Buyer knowingly assumes the risk that, in the case of non-compliance with the terms and conditions of shipping as set forth independently by FedEx, Buyer may be asked to terminate their reservation. In the event that Buyer is asked to terminate their reservation with FedEx prior to the date they are due to ship or other relevant reasons, Buyer indemnifies Seller against any such action(s) commencing therefrom.
2. Complete Release of Liability. Buyer voluntarily and knowingly assumes all risks associated to or involving:
1. Buyer’s shipment(s) of parcels through FedEx, including, but not necessarily limited to, Buyer’s duty to package their parcels suitably,
2. Any errors or omissions regarding credit card or payment transactions,
3. Buyer’s or Seller’s cancellation or non-compliance with FedEx terms and conditions, and
4. all other actions resulting from or taken by Buyer, Seller, or FedEx in relation to Buyer’s purchase of The Package.
3. Buyer’s Covenant Not to Sue Seller. Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, property damage or attorney’s fees which may occur at a location or as a result of their purchase of The Package. Buyer further affirms and agrees that Seller is providing service assistance regarding, but not limited to, shipping delivery guarantees, FedEx tracking, damaged product or non-delivery reimbursement, and other services, as an inclusive component of The Package, however, Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds related to FedEx error. Seller agrees that this release shall be binding upon Seller, and seller’s heirs, next of kin, executor(s) and personal representative(s).
5. Revocation of Acceptance
1. If the Buyer accepts the terms tendered under this Agreement, the Buyer will have no right to revoke his or her acceptance, and after such acceptance the Buyer shall have no remedy against the Seller nor right to revoke such acceptance for any reason.
6. Excuse of Performance
1. Excuse of Performance by Substitute Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform, including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that Seller may, at Seller’s sole discretion, provide a commercially reasonable substitute if available, and that if substitute performance is tendered it must be accepted.
2. Complete Excuse of Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that, should Seller be unable to provide reasonable and comparable substitute performance, Buyer agrees to excuse said performance and releases Seller from all liability resulting therefrom.
7. Breach
1. Buyer Breach. Buyer shall be considered in breach of his or her obligations under this Agreement in circumstances including, but not limited to, when:
1. Buyer wrongfully rejects the services provided; or
2. Buyer wrongfully attempts to reject or revoke acceptance of the terms; or
3. Buyer fails to make a payment due; or
4. Buyer repudiates; or
5. Buyer violates the Terms or Conditions of Seller; or
6. Buyer violates the Terms or Conditions of FedEx; or
7. Buyer wrongfully fails to perform, or is in violation of an obligation, undertaken per the terms of this Agreement.
2. Remedy for Breach. If the Buyer breaches, then with respect to any sales directly affected and, if the breach is of the whole Agreement, then also with respect to the whole undelivered balance, the Seller may take the following actions inclusive of, but not limited to:
1. cancelling the Agreement; or
2. withholding services provided under The Package; or
3. cancelling reservations made on Buyers behalf; or
4. recovering damages for non-acceptance, repudiation or breach.
3. Measure of Damages. The measure of damages shall be the full contract value unless it is determined by a competent court of law that the measure of damages shall be the difference between the market price at the time and place for tender and the unpaid portion of the Agreement, together with any incidental damages, but less expenses saved in consequence of the Buyer’s breach.
8. Right to Resell
1. In the event Buyer breaches, Seller may resell or donate the same service package, at public or private sale, at any time upon breach, and recover from Buyer, as liquidated damages thereon, the difference between the above purchase price thereof (plus compounded interest on such purchase price from due date thereof at 28% per annum) and the price obtained on resale or donation, if the latter be less than the former; also all incidental losses and expenses, including salesman’s time and expenses and demurrage, storage, cartage, reassigning occupancy and any relevant additional charges. Resale anywhere in the usual course of Seller’s business and resale at any terminal market, or at or near destination, shall always be proper and the price received conclusive unless bad faith is clearly proven.
9. Acceleration
1. Default in the payment of any installment when due shall, at the option of the Seller, render the total purchase price at once due and payable or shall entitle the Seller to immediate cancellation of the Agreement. Any money theretofore paid shall be retained by the Seller as damages, except as otherwise provided by law, time being hereby expressly made the essence of this Agreement.
10. No Oral Modifications
1. No modification to this Agreement shall be valid unless, and in the event, that such modification is written and signed by Seller and Buyer.
11. Attorney’s Fees
1. In the event Buyer commences an action against Seller arising from this Agreement, should Buyer drop the suit, settle or lose on the merits, Buyer agrees to pay reasonable attorney fees incurred by Seller in defense of the action.
12. Arbitration
1. The parties agree that all disputes and claims relating to this Agreement shall be settled by arbitrators in accordance with the rules of the American Arbitration Association. Upon the written application by either Seller or Buyer for the hearing and adjudication of a dispute or claim, the recipient of the application will proceed with arbitration hearings. The parties agree to abide by and be bound by the decision and award of the arbitrators, and that a judgment may be entered in a court upon the award made in pursuance of this submission. Parties agree to split the costs of arbitration, accept that Buyer agrees to pay the costs of arbitration in the case that judgment is awarded in favor of Seller.
13. Choice of Law
1. All disputes and matters related to this Agreement shall be governed by and adjudicated in the State of Colorado in accordance with the Terms & Conditions contained herein.
14. Digital Signature
1. The parties to this Agreement affirm that the digital signatures of the parties included in this Agreement, which signatures may include initials, a checkbox verification/confirmation or other relevant affirmations of self, are intended to authenticate this writing and that the digital signatures have the same force and legal effect as the use of manual signatures.
15. Merger
1. This Agreement represents the entire understanding between the parties. Buyer’s decision to purchase and pay Seller for The Package constitutes Buyers acknowledgment of and consent to all of the terms and conditions of the Agreement, including, but not limited to, the limitations of liability described herein.

By using this site, the user acknowledges and agrees to the terms and conditions contained herein without limitation.

This contract for the purchase of FedEx Value Added Shipping Services (“Agreement”), by and between All Pro Shipping, Inc. (“Seller”) of 9220 Teddy Lane Unit 2000 Lone Tree CO 80124 and the registered purchasing party (“Buyer”), is entered into and becomes immediately effective on the date this transaction is completed and validated through acquiescence and acknowledgment of acceptance of the Terms & Conditions of this Agreement as verified, evidenced and affirmed by the application of Buyer’s digital or written signature as applied to this Agreement.

In consideration of the covenants and conditions contained herein, the parties agree as follows:

1. Definitions

1. FedEx. FedEx Corporation

2. Seller. All Pro Shipping, Inc…

3. Buyer. Term used to define the individual that provides/applies his or her digital-signature-confirmation to the Terms & Conditions and the individual that pays for The Package.

4. Reservation. Terms used to define Buyers purchase of FedEx value-added shipping services from Seller.

5. Parcel. Term used to define any item shipped through FedEx, with suitable packaging, per the terms and conditions of this Agreement.

6. The Package. Phrase used to describe the FedEx shipping services purchased from Seller by Buyer.

2. Conditions of Sale

1. Services Provided. In exchange for valuable consideration received, Seller agrees to provide the following services (“The Package”), subject to change at Seller’s sole and exclusive discretion:

1. Shipping. Seller is an independent, outside FedEx value-added shipping services agent, and Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. Working under this premise, Seller agrees to provide FedEx value-added shipping services to Buyer.

2. FedEx Facilitation. In so signing, Buyer agrees to allow Seller to facilitate shipping arrangements between Buyer and FedEx, via FedEx pick-up or FedEx drop-box, including but not limited to: (1) allowing Seller to provide FedEx with Buyers address; (2) allowing Seller to provide FedEx with Buyers relevant personal information; (3) allowing Seller to provide FedEx with pickup and delivery times for Buyer; (4) allowing Seller to purchase FedEx shipping on Buyers behalf; and (5) allowing Seller to pay for FedEx shipping services provided to Buyer.

3. Billing. Seller agrees to provide Buyer with detailed FedEx billing analysis, which includes, but is not necessarily limited to, billing history analysis and review and billing manipulation.

4. Returns. Seller agrees to facilitate returns for Buyer, when necessary and appropriate.

5. Discounts. Seller agrees to provide discounted FedEx shipping rates to Buyer, with said rate applied per the conditions set forth in Sellers “Discount Proposal” to Buyer. At Sellers sole discretion, Seller reserves the right to review Buyers discount on a weekly basis, and, based on an eight (8) week rolling average, adjust Buyers discount rate based on Buyers previous eight (8) weeks of billing.

6. Call Service. Seller agrees to provide Buyer with a call service program with regard to Buyers FedEx shipping needs such that if Buyer requires FedEx account service, or other pertinent needs relevant to FedEx shipping services, Buyer will contact Seller who will then contact and facilitate communication with FedEx on Buyers behalf. Sellers call service may assist with, or facilitate, Buyer needs including, but not necessarily limited to, lost parcel issues, damaged parcel issues, refund issues, insurance issues, cancellation issues, delivery issues, driver issues and other relevant Buyer concerns.

7. Special Services - Reptile Shipping. Buyer undertakes of this Agreement for good and valuable consideration received in that Seller has arranged and negotiated with FedEx, a contractual relationship that will allow Buyer to ship non-venomous reptiles via FedEx. Buyer acknowledges that the Seller is providing a good and valuable service to Buyer.

2. Terms of The Package

1. Purchasing. FedEx value-added shipping services will be sold on a continual basis. Reservations will be accepted at all times, accept that pick-up of parcels is limited and subject to FedEx hours of operation which includes FedEx closures for the evening, weekends, or holidays and FedEx terms and conditions. Buyers are required to order their shipping through Seller in order to receive the benefits defined in The Package. Reservations made through FedEx will prevent said purchaser from receiving The Package.

2. Reservation Procedure. Buyer will make reservations for FedEx value-added shipping services by ordering said service through Seller’s website. Seller’s website will provide adequate prompts and directions such that Buyer will complete the payment and reservation portion of Buyer’s acquisition of the Package, through Seller’s website.

3. Payment Terms. At the time of sale, Buyer will be billed, via credit card, by Seller per the terms defined in the Discount Proposal and subject to relevant state and local taxes.

4. Product Pickup. After purchasing the Package from Seller, Buyer will then be obligated to shipment via FedEx. Buyer will be prompted as to the proper FedEx pickup times, pickup windows and locations. Buyer agrees to be obligated to these conditions without recourse.

5. Service Fees. There simply are no service fees. Seller, as a provider of FedEx value-added shipping services, at all times, will make best efforts to provide discounted FedEx shipping rates to Buyer.

6. Cancellation/Refund Policy. Buyer may cancel or void reservations, but said cancellation or voidance is subject to a discretionary $4.95 service charge by Seller.

7. Rate Adjustment. Rates are subject to discretionary and reasonable adjustment for reasons including, but not necessarily limited to: i) Buyer providing the wrong address(es); (ii) Buyer improperly packaging a parcel(s); and (iii) Buyer does not comply with FedEx and/or Sellers terms and conditions.

8. Assignment of Right. Buyer shall not be entitled to assign Buyer’s interest in this reservation to a third party.

9. Duration. The terms of this contract shall be self-renewing on a weekly basis.

10. Cancellation. If, at any time, Buyer chooses to terminate their relationship with Seller, Buyer must provide written notification of such cancellation and pay all debts owing to Seller. Seller may cancel this Agreement at any time and for any reason.

3. Seller’s Reservation of Right. Seller reserves the right, at any time, to change, postpone or abandon all or any part of The Package and to adjust or change the terms when reasonable, advisable or necessary. In the case of such change, Seller will not be responsible for any losses or expenses incurred or caused by reason of such change, postponement or abandonment. Buyer acknowledges that unforeseen circumstances may arise which may lead to the cancellation of certain terms or conditions. As such, Seller reserves the right to change, postpone or abandon any term or condition should it become reasonably necessary.

3. Zero Tolerance Policies

1. Controlled Substances. Seller has a zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

2. Discrimination Against Protected Classes. Seller has a zero tolerance policy regarding discrimination against anyone, including protected classes. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

3. Shipping of Venomous or Dangerous Reptiles or Animals. Seller has a zero tolerance policy regarding the shipment of venomous or dangerous reptiles or animals. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of value-added shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

4. Indemnity and Waiver from Suit

1. FedEx. Buyer knowingly undertakes of the terms of this Agreement with the informed knowledge that Seller is an independent, outside FedEx value-added shipping services agent, and that Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. As such, upon information and knowledge, Buyer consents to the following:

1. Personal Responsibility. Buyer indemnifies, and Seller accepts no responsibility, whatsoever, for any and all actions of FedEx, its employees or representatives, including, but not limited to, actions by delivery men or women employed by or associated to FedEx, and Buyers dealings with them. Buyer understands that it is the sole responsibility of Buyer to deal with FedEx in a professional manner, and that Buyer undertakes a duty to notify Seller of any issues Buyer might have with their FedEx shipping arrangement.

2. Commencement of Action. In the event Buyer commences an action against FedEx, or FedEx commences an action against Buyer, including but not limited to a negligence action against FedEx for failure to provide safe shipping accommodations, liability of buyers for damage to or theft of parcels, personal property damage, delays in or inability to reserve shipping, unforeseen circumstances at FedEx, or any other cause of action owing to FedEx’s or Buyer’s negligence or failure to perform, including but not limited to any breach of FedEx’s duty of care, Buyer provides Seller with complete immunity and indemnity from suit in the event such action commences.

3. Buyers Knowing Assumption of Risk. Upon agreeing to the terms and conditions of this Agreement, Buyer also agrees to comply with the terms and conditions set forth by FedEx for parties shipping packages using FedEx services. Buyer makes special note of the fact, and accepts the inherent risk associated thereto, that FedEx does not, nor does Seller, guarantee the live arrival of animals or reptiles delivered via FedEx. Buyer knowingly assumes the risk that, in the case of non-compliance with the terms and conditions of shipping as set forth independently by FedEx, Buyer may be asked to terminate their reservation. In the event that Buyer is asked to terminate their reservation with FedEx prior to the date they are due to ship or other relevant reasons, Buyer indemnifies Seller against any such action(s) commencing therefrom.

2. Complete Release of Liability. Buyer voluntarily and knowingly assumes all risks associated to or involving:

1. Buyer’s shipment(s) of parcels through FedEx, including, but not necessarily limited to, Buyer’s duty to package their parcels suitably,

2. Any errors or omissions regarding credit card or payment transactions,

3. Buyer’s or Seller’s cancellation or non-compliance with FedEx terms and conditions, and

4. all other actions resulting from or taken by Buyer, Seller, or FedEx in relation to Buyer’s purchase of The Package.

3. Buyer’s Covenant Not to Sue Seller. Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, property damage or attorney’s fees which may occur at a location or as a result of their purchase of The Package. Buyer further affirms and agrees that Seller is providing service assistance regarding, but not limited to, shipping delivery guarantees, FedEx tracking, damaged product or non-delivery reimbursement, and other services, as an inclusive component of The Package, however, Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds related to FedEx error. Seller agrees that this release shall be binding upon Seller, and seller’s heirs, next of kin, executor(s) and personal representative(s).

5. Revocation of Acceptance

1. If the Buyer accepts the terms tendered under this Agreement, the Buyer will have no right to revoke his or her acceptance, and after such acceptance the Buyer shall have no remedy against the Seller nor right to revoke such acceptance for any reason.

6. Excuse of Performance

1. Excuse of Performance by Substitute Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform, including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that Seller may, at Seller’s sole discretion, provide a commercially reasonable substitute if available, and that if substitute performance is tendered it must be accepted.

2. Complete Excuse of Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that, should Seller be unable to provide reasonable and comparable substitute performance, Buyer agrees to excuse said performance and releases Seller from all liability resulting therefrom.

7. Breach

1. Buyer Breach. Buyer shall be considered in breach of his or her obligations under this Agreement in circumstances including, but not limited to, when:

1. Buyer wrongfully rejects the services provided; or

2. Buyer wrongfully attempts to reject or revoke acceptance of the terms; or

3. Buyer fails to make a payment due; or

4. Buyer repudiates; or

5. Buyer violates the Terms or Conditions of Seller; or

6. Buyer violates the Terms or Conditions of FedEx; or

7. Buyer wrongfully fails to perform, or is in violation of an obligation, undertaken per the terms of this Agreement.

2. Remedy for Breach. If the Buyer breaches, then with respect to any sales directly affected and, if the breach is of the whole Agreement, then also with respect to the whole undelivered balance, the Seller may take the following actions inclusive of, but not limited to:

1. cancelling the Agreement; or

2. withholding services provided under The Package; or

3. cancelling reservations made on Buyers behalf; or

4. recovering damages for non-acceptance, repudiation or breach.

3. Measure of Damages. The measure of damages shall be the full contract value unless it is determined by a competent court of law that the measure of damages shall be the difference between the market price at the time and place for tender and the unpaid portion of the Agreement, together with any incidental damages, but less expenses saved in consequence of the Buyer’s breach.

8. Right to Resell

1. In the event Buyer breaches, Seller may resell or donate the same service package, at public or private sale, at any time upon breach, and recover from Buyer, as liquidated damages thereon, the difference between the above purchase price thereof (plus compounded interest on such purchase price from due date thereof at 28% per annum) and the price obtained on resale or donation, if the latter be less than the former; also all incidental losses and expenses, including salesman’s time and expenses and demurrage, storage, cartage, reassigning occupancy and any relevant additional charges. Resale anywhere in the usual course of Seller’s business and resale at any terminal market, or at or near destination, shall always be proper and the price received conclusive unless bad faith is clearly proven.

9. Acceleration

1. Default in the payment of any installment when due shall, at the option of the Seller, render the total purchase price at once due and payable or shall entitle the Seller to immediate cancellation of the Agreement. Any money theretofore paid shall be retained by the Seller as damages, except as otherwise provided by law, time being hereby expressly made the essence of this Agreement.

10. No Oral Modifications

1. No modification to this Agreement shall be valid unless, and in the event, that such modification is written and signed by Seller and Buyer.

11. Attorney’s Fees

1. In the event Buyer commences an action against Seller arising from this Agreement, should Buyer drop the suit, settle or lose on the merits, Buyer agrees to pay reasonable attorney fees incurred by Seller in defense of the action.

12. Arbitration

1. The parties agree that all disputes and claims relating to this Agreement shall be settled by arbitrators in accordance with the rules of the American Arbitration Association. Upon the written application by either Seller or Buyer for the hearing and adjudication of a dispute or claim, the recipient of the application will proceed with arbitration hearings. The parties agree to abide by and be bound by the decision and award of the arbitrators, and that a judgment may be entered in a court upon the award made in pursuance of this submission. Parties agree to split the costs of arbitration, accept that Buyer agrees to pay the costs of arbitration in the case that judgment is awarded in favor of Seller.

13. Choice of Law

1. All disputes and matters related to this Agreement shall be governed by and adjudicated in the State of Colorado in accordance with the Terms & Conditions contained herein.

14. Digital Signature

1. The parties to this Agreement affirm that the digital signatures of the parties included in this Agreement, which signatures may include initials, a checkbox verification/confirmation or other relevant affirmations of self, are intended to authenticate this writing and that the digital signatures have the same force and legal effect as the use of manual signatures.

15. Merger

1. This Agreement represents the entire understanding between the parties. Buyer’s decision to purchase and pay Seller for The Package constitutes Buyers acknowledgment of and consent to all of the terms and conditions of the Agreement, including, but not limited to, the limitations of liability described herein.

By using this site, the user acknowledges and agrees to the terms and conditions contained herein without limitation.

Terms & Conditions for Purchase of FedEx Shipping

This contract for the purchase of FedEx Value Added Shipping Services (“Agreement”), by and between All Pro Shipping, Inc. (“Seller”) of 9220 Teddy Lane Unit 2000 Lone Tree CO 80124 and the registered purchasing party (“Buyer”), is entered into and becomes immediately effective on the date this transaction is completed and validated through acquiescence and acknowledgment of acceptance of the Terms & Conditions of this Agreement as verified, evidenced and affirmed by the application of Buyer’s digital or written signature as applied to this Agreement.

In consideration of the covenants and conditions contained herein, the parties agree as follows:

Definitions

1. FedEx. FedEx Corporation
2. Seller. All Pro Shipping, Inc…
3. Buyer. Term used to define the individual that provides/applies his or her digital-signature-confirmation to the Terms & Conditions and the individual that pays for The Package.
4. Reservation. Terms used to define Buyers purchase of FedEx value-added shipping services from Seller.
5. Parcel. Term used to define any item shipped through FedEx, with suitable packaging, per the terms and conditions of this Agreement.
6. The Package. Phrase used to describe the FedEx shipping services purchased from Seller by Buyer.

Conditions of Sale

1. Services Provided. In exchange for valuable consideration received, Seller agrees to provide the following services (“The Package”), subject to change at Seller’s sole and exclusive discretion:
   1. Shipping. Seller is an independent, outside FedEx value-added shipping services agent, and Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. Working under this premise, Seller agrees to provide FedEx value-added shipping services to Buyer.
   2. FedEx Facilitation. In so signing, Buyer agrees to allow Seller to facilitate shipping arrangements between Buyer and FedEx, via FedEx pick-up or FedEx drop-box, including but not limited to: (1) allowing Seller to provide FedEx with Buyers address; (2) allowing Seller to provide FedEx with Buyers relevant personal information; (3) allowing Seller to provide FedEx with pickup and delivery times for Buyer; (4) allowing Seller to purchase FedEx shipping on Buyers behalf; and (5) allowing Seller to pay for FedEx shipping services provided to Buyer.
   3. Billing. Seller agrees to provide Buyer with detailed FedEx billing analysis, which includes, but is not necessarily limited to, billing history analysis and review and billing manipulation.
   4. Returns. Seller agrees to facilitate returns for Buyer, when necessary and appropriate.
   5. Discounts. Seller agrees to provide discounted FedEx shipping rates to Buyer, with said rate applied per the conditions set forth in Sellers “Discount Proposal” to Buyer. At Sellers sole discretion, Seller reserves the right to review Buyers discount on a weekly basis, and, based on an eight (8) week rolling average, adjust Buyers discount rate based on Buyers previous eight (8) weeks of billing.
   6. Call Service. Seller agrees to provide Buyer with a call service program with regard to Buyers FedEx shipping needs such that if Buyer requires FedEx account service, or other pertinent needs relevant to FedEx shipping services, Buyer will contact Seller who will then contact and facilitate communication with FedEx on Buyers behalf. Sellers call service may assist with, or facilitate, Buyer needs including, but not necessarily limited to, lost parcel issues, damaged parcel issues, refund issues, insurance issues, cancellation issues, delivery issues, driver issues and other relevant Buyer concerns.
   7. Special Services - Aquatics Shipping. Buyer undertakes of this Agreement for good and valuable consideration received in that Seller has arranged and negotiated with FedEx, a contractual relationship that will allow Buyer to ship aquatics via FedEx. Buyer acknowledges that the Seller is providing a good and valuable service to Buyer.
2. Terms of The Package
   1. Purchasing. FedEx value-added shipping services will be sold on a continual basis. Reservations will be accepted at all times, accept that pick-up of parcels is limited and subject to FedEx hours of operation which includes FedEx closures for the evening, weekends, or holidays and FedEx terms and conditions. Buyers are required to order their shipping through Seller in order to receive the benefits defined in The Package. Reservations made through FedEx will prevent said purchaser from receiving The Package.
   2. Reservation Procedure. Buyer will make reservations for FedEx value-added shipping services by ordering said service through Seller’s website. Seller’s website will provide adequate prompts and directions such that Buyer will complete the payment and reservation portion of Buyer’s acquisition of the Package, through Seller’s website.
   3. Payment Terms. At the time of sale, Buyer will be billed, via credit card, by Seller per the terms defined in the Discount Proposal and subject to relevant state and local taxes.
   4. Product Pickup. After purchasing the Package from Seller, Buyer will then be obligated to shipment via FedEx. Buyer will be prompted as to the proper FedEx pickup times, pickup windows and locations. Buyer agrees to be obligated to these conditions without recourse.
   5. Service Fees. There simply are no service fees. Seller, as a provider of FedEx value-added shipping services, at all times, will make best efforts to provide discounted FedEx shipping rates to Buyer.
   6. Cancellation/Refund Policy. Buyer may cancel or void reservations, but said cancellation or voidance is subject to a discretionary $4.95 service charge by Seller.
   7. Rate Adjustment. Rates are subject to discretionary and reasonable adjustment for reasons including, but not necessarily limited to: i) Buyer providing the wrong address(es); (ii) Buyer improperly packaging a parcel(s); and (iii) Buyer does not comply with FedEx and/or Sellers terms and conditions.
   8. Assignment of Right. Buyer shall not be entitled to assign Buyer’s interest in this reservation to a third party.
   9. Duration. The terms of this contract shall be self-renewing on a weekly basis.
   10. Cancellation. If, at any time, Buyer chooses to terminate their relationship with Seller, Buyer must provide written notification of such cancellation and pay all debts owing to Seller. Seller may cancel this Agreement at any time and for any reason.
3. Seller’s Reservation of Right. Seller reserves the right, at any time, to change, postpone or abandon all or any part of The Package and to adjust or change the terms when reasonable, advisable or necessary. In the case of such change, Seller will not be responsible for any losses or expenses incurred or caused by reason of such change, postponement or abandonment. Buyer acknowledges that unforeseen circumstances may arise which may lead to the cancellation of certain terms or conditions. As such, Seller reserves the right to change, postpone or abandon any term or condition should it become reasonably necessary.

Zero Tolerance Policies

1. Controlled Substances. Seller has a zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
2. Discrimination Against Protected Classes. Seller has a zero tolerance policy regarding discrimination against anyone, including protected classes. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

Indemnity and Waiver from Suit

1. FedEx. Buyer knowingly undertakes of the terms of this Agreement with the informed knowledge that Seller is an independent, outside FedEx value-added shipping services agent, and that Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. As such, upon information and knowledge, Buyer consents to the following:
   1. Personal Responsibility. Buyer indemnifies, and Seller accepts no responsibility, whatsoever, for any and all actions of FedEx, its employees or representatives, including, but not limited to, actions by delivery men or women employed by or associated to FedEx, and Buyers dealings with them. Buyer understands that it is the sole responsibility of Buyer to deal with FedEx in a professional manner, and that Buyer undertakes a duty to notify Seller of any issues Buyer might have with their FedEx shipping arrangement.
   2. Commencement of Action. In the event Buyer commences an action against FedEx, or FedEx commences an action against Buyer, including but not limited to a negligence action against FedEx for failure to provide safe shipping accommodations, liability of buyers for damage to or theft of parcels, personal property damage, delays in or inability to reserve shipping, unforeseen circumstances at FedEx, or any other cause of action owing to FedEx’s or Buyer’s negligence or failure to perform, including but not limited to any breach of FedEx’s duty of care, Buyer provides Seller with complete immunity and indemnity from suit in the event such action commences.
   3. Buyers Knowing Assumption of Risk. Upon agreeing to the terms and conditions of this Agreement, Buyer also agrees to comply with the terms and conditions set forth by FedEx for parties shipping packages using FedEx services. Buyer makes special note of the fact, and accepts the inherent risk associated thereto, that FedEx does not, nor does Seller, guarantee the live arrival of aquatics delivered via FedEx. Buyer knowingly assumes the risk that, in the case of non-compliance with the terms and conditions of shipping as set forth independently by FedEx, Buyer may be asked to terminate their reservation. In the event that Buyer is asked to terminate their reservation with FedEx prior to the date they are due to ship or other relevant reasons, Buyer indemnifies Seller against any such action(s) commencing therefrom.
2. Complete Release of Liability. Buyer voluntarily and knowingly assumes all risks associated to or involving:
   1. Buyer’s shipment(s) of parcels through FedEx, including, but not necessarily limited to, Buyer’s duty to package their parcels suitably,
   2. Any errors or omissions regarding credit card or payment transactions,
   3. Buyer’s or Seller’s cancellation or non-compliance with FedEx terms and conditions, and
   4. all other actions resulting from or taken by Buyer, Seller, or FedEx in relation to Buyer’s purchase of The Package.
3. Buyer’s Covenant Not to Sue Seller. Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, property damage or attorney’s fees which may occur at a location or as a result of their purchase of The Package. Buyer further affirms and agrees that Seller is providing service assistance regarding, but not limited to, shipping delivery guarantees, FedEx tracking, damaged product or non-delivery reimbursement, and other services, as an inclusive component of The Package, however, Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds related to FedEx error. Seller agrees that this release shall be binding upon Seller, and seller’s heirs, next of kin, executor(s) and personal representative(s).

Revocation of Acceptance

1. If the Buyer accepts the terms tendered under this Agreement, the Buyer will have no right to revoke his or her acceptance, and after such acceptance the Buyer shall have no remedy against the Seller nor right to revoke such acceptance for any reason.

Excuse of Performance

1. Excuse of Performance by Substitute Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform, including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that Seller may, at Seller’s sole discretion, provide a commercially reasonable substitute if available, and that if substitute performance is tendered it must be accepted.
2. Complete Excuse of Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that, should Seller be unable to provide reasonable and comparable substitute performance, Buyer agrees to excuse said performance and releases Seller from all liability resulting therefrom.

Breach

1. Buyer Breach. Buyer shall be considered in breach of his or her obligations under this Agreement in circumstances including, but not limited to, when:
   1. Buyer wrongfully rejects the services provided; or
   2. Buyer wrongfully attempts to reject or revoke acceptance of the terms; or
   3. Buyer fails to make a payment due; or
   4. Buyer repudiates; or
   5. Buyer violates the Terms or Conditions of Seller; or
   6. Buyer violates the Terms or Conditions of FedEx; or
   7. Buyer wrongfully fails to perform, or is in violation of an obligation, undertaken per the terms of this Agreement.
2. Remedy for Breach. If the Buyer breaches, then with respect to any sales directly affected and, if the breach is of the whole Agreement, then also with respect to the whole undelivered balance, the Seller may take the following actions inclusive of, but not limited to:
   1. cancelling the Agreement; or
   2. withholding services provided under The Package; or
   3. cancelling reservations made on Buyers behalf; or
   4. recovering damages for non-acceptance, repudiation or breach.
3. Measure of Damages. The measure of damages shall be the full contract value unless it is determined by a competent court of law that the measure of damages shall be the difference between the market price at the time and place for tender and the unpaid portion of the Agreement, together with any incidental damages, but less expenses saved in consequence of the Buyer’s breach.

Right to Resell

1. In the event Buyer breaches, Seller may resell or donate the same service package, at public or private sale, at any time upon breach, and recover from Buyer, as liquidated damages thereon, the difference between the above purchase price thereof (plus compounded interest on such purchase price from due date thereof at 28% per annum) and the price obtained on resale or donation, if the latter be less than the former; also all incidental losses and expenses, including salesman’s time and expenses and demurrage, storage, cartage, reassigning occupancy and any relevant additional charges. Resale anywhere in the usual course of Seller’s business and resale at any terminal market, or at or near destination, shall always be proper and the price received conclusive unless bad faith is clearly proven.

Acceleration

1. Default in the payment of any installment when due shall, at the option of the Seller, render the total purchase price at once due and payable or shall entitle the Seller to immediate cancellation of the Agreement. Any money theretofore paid shall be retained by the Seller as damages, except as otherwise provided by law, time being hereby expressly made the essence of this Agreement.

No Oral Modifications

1. No modification to this Agreement shall be valid unless, and in the event, that such modification is written and signed by Seller and Buyer.

Attorney’s Fees

1. In the event Buyer commences an action against Seller arising from this Agreement, should Buyer drop the suit, settle or lose on the merits, Buyer agrees to pay reasonable attorney fees incurred by Seller in defense of the action.

Arbitration

1. The parties agree that all disputes and claims relating to this Agreement shall be settled by arbitrators in accordance with the rules of the American Arbitration Association. Upon the written application by either Seller or Buyer for the hearing and adjudication of a dispute or claim, the recipient of the application will proceed with arbitration hearings. The parties agree to abide by and be bound by the decision and award of the arbitrators, and that a judgment may be entered in a court upon the award made in pursuance of this submission. Parties agree to split the costs of arbitration, accept that Buyer agrees to pay the costs of arbitration in the case that judgment is awarded in favor of Seller.

Choice of Law

1. All disputes and matters related to this Agreement shall be governed by and adjudicated in the State of Colorado in accordance with the Terms & Conditions contained herein.

Digital Signature

1. The parties to this Agreement affirm that the digital signatures of the parties included in this Agreement, which signatures may include initials, a checkbox verification/confirmation or other relevant affirmations of self, are intended to authenticate this writing and that the digital signatures have the same force and legal effect as the use of manual signatures.

Merger

1. This Agreement represents the entire understanding between the parties. Buyer’s decision to purchase and pay Seller for The Package constitutes Buyers acknowledgment of and consent to all of the terms and conditions of the Agreement, including, but not limited to, the limitations of liability described herein.

By using this site, the user acknowledges and agrees to the terms and conditions contained herein without limitation.

This contract for the purchase of FedEx Value Added Shipping Services (“Agreement”), by and between All Pro Shipping, Inc. (“Seller”) of 9220 Teddy Lane Unit 2000 Lone Tree CO 80124 and the registered purchasing party (“Buyer”), is entered into and becomes immediately effective on the date this transaction is completed and validated through acquiescence and acknowledgment of acceptance of the Terms & Conditions of this Agreement as verified, evidenced and affirmed by the application of Buyer’s digital or written signature as applied to this Agreement.

In consideration of the covenants and conditions contained herein, the parties agree as follows:

1. Definitions
1. FedEx. FedEx Corporation
2. Seller. All Pro Shipping, Inc…
3. Buyer. Term used to define the individual that provides/applies his or her digital-signature-confirmation to the Terms & Conditions and the individual that pays for The Package.
4. Reservation. Terms used to define Buyers purchase of FedEx value-added shipping services from Seller.
5. Parcel. Term used to define any item shipped through FedEx, with suitable packaging, per the terms and conditions of this Agreement.
6. The Package. Phrase used to describe the FedEx shipping services purchased from Seller by Buyer.
2. Conditions of Sale
1. Services Provided. In exchange for valuable consideration received, Seller agrees to provide the following services (“The Package”), subject to change at Seller’s sole and exclusive discretion:
1. Shipping. Seller is an independent, outside FedEx value-added shipping services agent, and Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. Working under this premise, Seller agrees to provide FedEx value-added shipping services to Buyer.
2. FedEx Facilitation. In so signing, Buyer agrees to allow Seller to facilitate shipping arrangements between Buyer and FedEx, via FedEx pick-up or FedEx drop-box, including but not limited to: (1) allowing Seller to provide FedEx with Buyers address; (2) allowing Seller to provide FedEx with Buyers relevant personal information; (3) allowing Seller to provide FedEx with pickup and delivery times for Buyer; (4) allowing Seller to purchase FedEx shipping on Buyers behalf; and (5) allowing Seller to pay for FedEx shipping services provided to Buyer.
3. Billing. Seller agrees to provide Buyer with detailed FedEx billing analysis, which includes, but is not necessarily limited to, billing history analysis and review and billing manipulation.
4. Returns. Seller agrees to facilitate returns for Buyer, when necessary and appropriate.
5. Discounts. Seller agrees to provide discounted FedEx shipping rates to Buyer, with said rate applied per the conditions set forth in Sellers “Discount Proposal” to Buyer. At Sellers sole discretion, Seller reserves the right to review Buyers discount on a weekly basis, and, based on an eight (8) week rolling average, adjust Buyers discount rate based on Buyers previous eight (8) weeks of billing.
6. Call Service. Seller agrees to provide Buyer with a call service program with regard to Buyers FedEx shipping needs such that if Buyer requires FedEx account service, or other pertinent needs relevant to FedEx shipping services, Buyer will contact Seller who will then contact and facilitate communication with FedEx on Buyers behalf. Sellers call service may assist with, or facilitate, Buyer needs including, but not necessarily limited to, lost parcel issues, damaged parcel issues, refund issues, insurance issues, cancellation issues, delivery issues, driver issues and other relevant Buyer concerns.
7. Special Services - Reptile Shipping. Buyer undertakes of this Agreement for good and valuable consideration received in that Seller has arranged and negotiated with FedEx, a contractual relationship that will allow Buyer to ship non-venomous reptiles via FedEx. Buyer acknowledges that the Seller is providing a good and valuable service to Buyer.
2. Terms of The Package
1. Purchasing. FedEx value-added shipping services will be sold on a continual basis. Reservations will be accepted at all times, accept that pick-up of parcels is limited and subject to FedEx hours of operation which includes FedEx closures for the evening, weekends, or holidays and FedEx terms and conditions. Buyers are required to order their shipping through Seller in order to receive the benefits defined in The Package. Reservations made through FedEx will prevent said purchaser from receiving The Package.
2. Reservation Procedure. Buyer will make reservations for FedEx value-added shipping services by ordering said service through Seller’s website. Seller’s website will provide adequate prompts and directions such that Buyer will complete the payment and reservation portion of Buyer’s acquisition of the Package, through Seller’s website.
3. Payment Terms. At the time of sale, Buyer will be billed, via credit card, by Seller per the terms defined in the Discount Proposal and subject to relevant state and local taxes.
4. Product Pickup. After purchasing the Package from Seller, Buyer will then be obligated to shipment via FedEx. Buyer will be prompted as to the proper FedEx pickup times, pickup windows and locations. Buyer agrees to be obligated to these conditions without recourse.
5. Service Fees. There simply are no service fees. Seller, as a provider of FedEx value-added shipping services, at all times, will make best efforts to provide discounted FedEx shipping rates to Buyer.
6. Cancellation/Refund Policy. Buyer may cancel or void reservations, but said cancellation or voidance is subject to a discretionary $4.95 service charge by Seller.
7. Rate Adjustment. Rates are subject to discretionary and reasonable adjustment for reasons including, but not necessarily limited to: i) Buyer providing the wrong address(es); (ii) Buyer improperly packaging a parcel(s); and (iii) Buyer does not comply with FedEx and/or Sellers terms and conditions.
8. Assignment of Right. Buyer shall not be entitled to assign Buyer’s interest in this reservation to a third party.
9. Duration. The terms of this contract shall be self-renewing on a weekly basis.
10. Cancellation. If, at any time, Buyer chooses to terminate their relationship with Seller, Buyer must provide written notification of such cancellation and pay all debts owing to Seller. Seller may cancel this Agreement at any time and for any reason.
3. Seller’s Reservation of Right. Seller reserves the right, at any time, to change, postpone or abandon all or any part of The Package and to adjust or change the terms when reasonable, advisable or necessary. In the case of such change, Seller will not be responsible for any losses or expenses incurred or caused by reason of such change, postponement or abandonment. Buyer acknowledges that unforeseen circumstances may arise which may lead to the cancellation of certain terms or conditions. As such, Seller reserves the right to change, postpone or abandon any term or condition should it become reasonably necessary.
3. Zero Tolerance Policies
1. Controlled Substances. Seller has a zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
2. Discrimination Against Protected Classes. Seller has a zero tolerance policy regarding discrimination against anyone, including protected classes. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
3. Shipping of Venomous or Dangerous Reptiles or Animals. Seller has a zero tolerance policy regarding the shipment of venomous or dangerous reptiles or animals. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of value-added shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.
4. Indemnity and Waiver from Suit
1. FedEx. Buyer knowingly undertakes of the terms of this Agreement with the informed knowledge that Seller is an independent, outside FedEx value-added shipping services agent, and that Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. As such, upon information and knowledge, Buyer consents to the following:
1. Personal Responsibility. Buyer indemnifies, and Seller accepts no responsibility, whatsoever, for any and all actions of FedEx, its employees or representatives, including, but not limited to, actions by delivery men or women employed by or associated to FedEx, and Buyers dealings with them. Buyer understands that it is the sole responsibility of Buyer to deal with FedEx in a professional manner, and that Buyer undertakes a duty to notify Seller of any issues Buyer might have with their FedEx shipping arrangement.
2. Commencement of Action. In the event Buyer commences an action against FedEx, or FedEx commences an action against Buyer, including but not limited to a negligence action against FedEx for failure to provide safe shipping accommodations, liability of buyers for damage to or theft of parcels, personal property damage, delays in or inability to reserve shipping, unforeseen circumstances at FedEx, or any other cause of action owing to FedEx’s or Buyer’s negligence or failure to perform, including but not limited to any breach of FedEx’s duty of care, Buyer provides Seller with complete immunity and indemnity from suit in the event such action commences.
3. Buyers Knowing Assumption of Risk. Upon agreeing to the terms and conditions of this Agreement, Buyer also agrees to comply with the terms and conditions set forth by FedEx for parties shipping packages using FedEx services. Buyer makes special note of the fact, and accepts the inherent risk associated thereto, that FedEx does not, nor does Seller, guarantee the live arrival of animals or reptiles delivered via FedEx. Buyer knowingly assumes the risk that, in the case of non-compliance with the terms and conditions of shipping as set forth independently by FedEx, Buyer may be asked to terminate their reservation. In the event that Buyer is asked to terminate their reservation with FedEx prior to the date they are due to ship or other relevant reasons, Buyer indemnifies Seller against any such action(s) commencing therefrom.
2. Complete Release of Liability. Buyer voluntarily and knowingly assumes all risks associated to or involving:
1. Buyer’s shipment(s) of parcels through FedEx, including, but not necessarily limited to, Buyer’s duty to package their parcels suitably,
2. Any errors or omissions regarding credit card or payment transactions,
3. Buyer’s or Seller’s cancellation or non-compliance with FedEx terms and conditions, and
4. all other actions resulting from or taken by Buyer, Seller, or FedEx in relation to Buyer’s purchase of The Package.
3. Buyer’s Covenant Not to Sue Seller. Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, property damage or attorney’s fees which may occur at a location or as a result of their purchase of The Package. Buyer further affirms and agrees that Seller is providing service assistance regarding, but not limited to, shipping delivery guarantees, FedEx tracking, damaged product or non-delivery reimbursement, and other services, as an inclusive component of The Package, however, Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds related to FedEx error. Seller agrees that this release shall be binding upon Seller, and seller’s heirs, next of kin, executor(s) and personal representative(s).
5. Revocation of Acceptance
1. If the Buyer accepts the terms tendered under this Agreement, the Buyer will have no right to revoke his or her acceptance, and after such acceptance the Buyer shall have no remedy against the Seller nor right to revoke such acceptance for any reason.
6. Excuse of Performance
1. Excuse of Performance by Substitute Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform, including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that Seller may, at Seller’s sole discretion, provide a commercially reasonable substitute if available, and that if substitute performance is tendered it must be accepted.
2. Complete Excuse of Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that, should Seller be unable to provide reasonable and comparable substitute performance, Buyer agrees to excuse said performance and releases Seller from all liability resulting therefrom.
7. Breach
1. Buyer Breach. Buyer shall be considered in breach of his or her obligations under this Agreement in circumstances including, but not limited to, when:
1. Buyer wrongfully rejects the services provided; or
2. Buyer wrongfully attempts to reject or revoke acceptance of the terms; or
3. Buyer fails to make a payment due; or
4. Buyer repudiates; or
5. Buyer violates the Terms or Conditions of Seller; or
6. Buyer violates the Terms or Conditions of FedEx; or
7. Buyer wrongfully fails to perform, or is in violation of an obligation, undertaken per the terms of this Agreement.
2. Remedy for Breach. If the Buyer breaches, then with respect to any sales directly affected and, if the breach is of the whole Agreement, then also with respect to the whole undelivered balance, the Seller may take the following actions inclusive of, but not limited to:
1. cancelling the Agreement; or
2. withholding services provided under The Package; or
3. cancelling reservations made on Buyers behalf; or
4. recovering damages for non-acceptance, repudiation or breach.
3. Measure of Damages. The measure of damages shall be the full contract value unless it is determined by a competent court of law that the measure of damages shall be the difference between the market price at the time and place for tender and the unpaid portion of the Agreement, together with any incidental damages, but less expenses saved in consequence of the Buyer’s breach.
8. Right to Resell
1. In the event Buyer breaches, Seller may resell or donate the same service package, at public or private sale, at any time upon breach, and recover from Buyer, as liquidated damages thereon, the difference between the above purchase price thereof (plus compounded interest on such purchase price from due date thereof at 28% per annum) and the price obtained on resale or donation, if the latter be less than the former; also all incidental losses and expenses, including salesman’s time and expenses and demurrage, storage, cartage, reassigning occupancy and any relevant additional charges. Resale anywhere in the usual course of Seller’s business and resale at any terminal market, or at or near destination, shall always be proper and the price received conclusive unless bad faith is clearly proven.
9. Acceleration
1. Default in the payment of any installment when due shall, at the option of the Seller, render the total purchase price at once due and payable or shall entitle the Seller to immediate cancellation of the Agreement. Any money theretofore paid shall be retained by the Seller as damages, except as otherwise provided by law, time being hereby expressly made the essence of this Agreement.
10. No Oral Modifications
1. No modification to this Agreement shall be valid unless, and in the event, that such modification is written and signed by Seller and Buyer.
11. Attorney’s Fees
1. In the event Buyer commences an action against Seller arising from this Agreement, should Buyer drop the suit, settle or lose on the merits, Buyer agrees to pay reasonable attorney fees incurred by Seller in defense of the action.
12. Arbitration
1. The parties agree that all disputes and claims relating to this Agreement shall be settled by arbitrators in accordance with the rules of the American Arbitration Association. Upon the written application by either Seller or Buyer for the hearing and adjudication of a dispute or claim, the recipient of the application will proceed with arbitration hearings. The parties agree to abide by and be bound by the decision and award of the arbitrators, and that a judgment may be entered in a court upon the award made in pursuance of this submission. Parties agree to split the costs of arbitration, accept that Buyer agrees to pay the costs of arbitration in the case that judgment is awarded in favor of Seller.
13. Choice of Law
1. All disputes and matters related to this Agreement shall be governed by and adjudicated in the State of Colorado in accordance with the Terms & Conditions contained herein.
14. Digital Signature
1. The parties to this Agreement affirm that the digital signatures of the parties included in this Agreement, which signatures may include initials, a checkbox verification/confirmation or other relevant affirmations of self, are intended to authenticate this writing and that the digital signatures have the same force and legal effect as the use of manual signatures.
15. Merger
1. This Agreement represents the entire understanding between the parties. Buyer’s decision to purchase and pay Seller for The Package constitutes Buyers acknowledgment of and consent to all of the terms and conditions of the Agreement, including, but not limited to, the limitations of liability described herein.

By using this site, the user acknowledges and agrees to the terms and conditions contained herein without limitation.

You can ship non-venomous reptiles, amphibians, invertebrates, fish, and corals.

You can ship dry goods related to the reptile industry such as food, bedding, cages, and housing materials.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice, nor venomous reptiles.

ShipYourReptiles.com is approved for the shipping of live non-venomous reptiles and reptile supplies to and from business and residential addresses.

You must follow all ShipYourReptiles.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see this section of the FedEx site:

• FedEx Express Terms & Conditions

No, you cannot ship invertebrates or other animals to Hawaii. Hawaii has strict restrictions on live imports. These restrictions include:

• Absolutely no reptiles.

• Limited aquatic species.

• Limited plants.

• More.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii pages for more info.

Yes.

However, because of the remoteness of some areas, Alaska has limited FedEx service. Some locations require one or more additional days for Priority Overnight shipping, and there are some locations that FedEx does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true overnight shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you need to make sure that Priority Overnight service is available before shipping.

You can pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package or if FedEx Priority Overnight service is unavailable. 

Find “Priority Overnight” under the “Services” column, and look to the left under the “Delivery Date/Time" column. If this states “delivery date unavailable” this means that FedEx does not provide Priority Overnight service for this zip code and your package cannot be shipped throughShipYourReptiles.com.

If you run a Quick Quote at ShipYourReptiles.com and the transit time for Priority Overnight is listed as “N/A” this also indicates that FedEx does not service the zip code you are shipping to.  

If you ship to a location in Alaska that is not serviced Overnight/Next Day by FedEx, this falls outside of ShipYourReptiles.com Terms of Service and SYR Insurance coverage will not be valid.

If you have any questions about whether FedEx services address you are shipping to, please contact Ship Your Reptiles Customer Service at 303-730-2125 or info@shipyourreptiles.com.

Yes, but not through ShipYourReptiles.com. 

However, Puerto Rico a very limited list of allowed species and there are multiple requirements beyond our typical booking procedures.

A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@ShipYourReptiles.com to find out more and/or to make arrangements for your shipment.

No!

You cannot ship any package containing dry ice.

Dry ice is classified as a hazardous material by the International Air Transport Association (IATA). It requires specialized packaging and identification that are not offered through ShipYouReptiles.com.

Yes.

The cargo areas FedEx uses to carry ShipYourReptiles.com shipments are pressurized and their temperatures are kept between 55 and 75 degrees Fahrenheit.

FedEx Office (formerly known as Kinko's), Walgreens, or other 3rd Party FedEx locations are not authorized to deal with live animal shipments.

Different locations may or may not enforce this policy but be aware that more and more of them ARE enforcing it.

If you are turned away, use this search form at FedEx.com to search for a true FedEx Ship Center (aka "hub").

Contact us at 303-730-2125 and we will help you find another location or chedule a FedEx driver to pick up your package from your location.

If you call or walk into a FedEx facility and ask if you can ship live reptiles, they will tell you no. This is correct in most cases.

It takes a special FedEx account to allow shipping of live reptiles through the FedEx system. FedEx offers a Live Reptile Certification that you must pass in order to ship live reptiles.

ShipYourReptiles.com has a specially created FedEx account that allows for the shipping of live reptiles and specifically allows for SYR third-party shipping of live reptiles.

When you book a live reptile shipment through the ShipYourReptiles.com, you will be shipping under the ShipYourReptiles.com FedEx certification. When using the ShipYourReptiles.com, you agree to meet our Shipping Standards, including temperature parameters and packaging requirements that meet FedEx standards.

In addition, ShipYourReptiles.com allows for shipping to and from residential addresses. ShipYourReptiles.com SYRl Insurance (not offered through FedEx). Our Priority Overnight rate starts at 20% off FedEx retail rates.

We recommend you not require a signature for delivery of live reptiles, but this is your choice.

If the recipient is not available to accept the Signature Required package from the FedEx driver, the package will go back onto the truck for later delivery, most likely the following day.

With live reptiles, it is preferable to have the driver leave the package at the address in a location that is protected from weather, including extreme cold or heat.

NOTE: Be sure your customer/recipient is alert, ready, and watching for the imminent arrival of their package.

In general, no. Plan your shipments around the FedEx Holiday Schedule.

FedEx observes these holidays:

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas

• New Year’s Eve

• New Year's Day

No.

Live reptile shipments must be shipped Priority Overnight, Monday through Thursday.

Any overnight shipment on a Friday would not arrive until Monday. That is not permitted.

To have your package held for pick up at a FedEx facility (FedEx Ship Center aka hub), use the Ship to a FedEx Facility option when you book your shipment.

Type in your recipient's zip code, the first address  provided will be the recipient's closest hub.

Select the hub and the system will autofill the address.

You must type in your recipient's full name as it appears on their government issued photo ID and their phone number. Your recipient will need to show their ID and give the tracking number to pick up the package.

Note: 

If your recipient provides a FedEx address that does not show up in the dropdown menu, the given location is not a true FedEx Ship Center.

Shipping a live package to a FedEx Office, FedEx OnSite (Walgreens), or any third-party Authorized FedEx location will most likely result in the package being refused by that location. Shipping to any FedEx Office, FedEx OnSite, or any third-party Authorized FedEx location will void  all SYR Insurance coverage.

You can look up your nearest FedEx facility location here.

The first character in the routing code indicates which hub the package will be routed through. "X" indicates the package will be routed through the main hub in Memphis, TN. "N" indicates Indianapolis, IN. Packages staying within the state are indicated by a numeric character. 

There are also smaller regional hubs- "A" is Ft. Worth, TX. "W" is Oakland, CA. "Q" is one of the Los Angeles area hubs. "E" is Newark, NJ. "G" is Atlanta, GA.

Yes, in general.

ShipYourReptiles.com has a FedEx exception and provides an approved way to ship live animals to and from residences with FedEx.

Typical FedEx-certified reptile shippers are operating under the standard FedEx Live Reptile Certification. This standard agreement says the following:

"Company acknowledges that all shipments tendered to FedEx under this Agreement are for Business to Business delivery only. No residential deliveries are allowed under this agreement."

The unique agreement between All Pro Shipping entities and FedEx specifically allows shipments of live reptiles, invertebrates, and other animals to and from residential addresses.

FedEx cannot complete a delivery to a PO Box address.

You can ship fish, corals, and invertebrates, as well as non-venomous reptiles and amphibians, within the United States. We do not do any import or export shipping.

You can ship dry goods related to the aquatic industry, such as food, lighting, filters, and other tank supplies.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice and absolutely no venomous reptiles.

ShipYourAquatics.com is approved for the shipping of live aquatics and aquatics supplies to and from business and residential addresses.

You must follow all ShipYourAquatics.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see this section of the FedEx site:

FedEx Express Terms & Conditions

Very large or heavy fish may require special crates to support the weight of the animal and the water that it must be shipped in. Such heavy wooden crates must be shipped using a freight service such as Delta Air Cargo. 

FedEx Express services are limited to 150 pounds and up to 119" in length and 165" in length and girth.

If in doubt about whether or not your animal is restricted, contact Customer Service at 303-730-2125 or write to them at info@ShipYourAquatics.com.

ShipYourAquatics offers the following FedEx shipping services:

• Priority Overnight

• 2Day

• Express Saver (three day)

• Ground (to business addresses)

• Home Delivery (to residential addresses)

Live shipments must be sent via Priority Overnight. Failure to use Priority Overnight for live shipments will void insurance coverage. Shipping is within the United States. We do not do any import or export shipping.

All live animals must be shipped FedEx Priority Overnight, Monday through Thursday only. An overnight Friday shipment won't arrive until Monday. That is not acceptable and not permitted.

Absolutely no venomous reptiles are to be shipped through FedEx or ShipYourAquatics.com. Absolutely no mammals.

You must use a new, or like new, cardboard box with an interior of insulating foam. The foam insulation must be tight fitting and at least ¾ inch thick. The box should not bear markings that indicate dangerous or illegal content.

The box must be large enough to contain the deli cup, reptile bag or fish bag, adequate packing material to protect the animal, the heat or cold pack and the foam insulation.

ShipYourAquatics has gotten three different box variations approved for live shipping. An insulated white box with red lettering, an insulated white box with green lettering and preprinted Lacey Act/IATA labeling, and an insulated plain brown box rated at 275lb burst strength.

US Postal boxes, Amazon.com boxes, even FedEx branded boxes are NOT ALLOWED for live shipments. In fact they are specifically prohibited. It’s not just a visual box size issue, it’s also a thickness and materials issue. These commonly available boxes are too thin to meet the FedEx strength requirements for live shipments. Using these prohibited boxes may get your shipment refused, or stopped during transit, endangering the life of your animal, and endangering the status of our FedEx account.  Using a thin cardboard box, or one of the boxes mentioned, nullifies any SYA Live Arrival Insurance coverage. 

All the supplies you need can be found here: Shipping Supplies.

All shipping supplies and shipping kits sold on shipyouraquatics.com are specifically approved and certified by FedEx and meet the aquatic-shipping standards developed by shipyouraquatics.com. If you use a Ship Your Aquatics shipping kit according to our directions, you can feel secure that you’re shipping your animals as safely and reliably as possible.

Order Ship Your Aquatics shipping supplies.

You may use your own shipping supplies, but they must meet or exceed the standards developed by ShipYourAquatics.com, along with the FedEx live aquatic shipping standards and certification:

Cardboard box is new, or like new, with a minimum burst strength of 275 lbs.

No markings that indicate dangerous or illegal contents (no alcohol boxes). Box must not have any kind of warning or hazardous material markings or stickers.

Box should be labeled in accordance with the Lacey Act. See more on that here.

Insulation panel lining must be at least ¾ inch thick. The insulating lining must cover all four sides of the inside of the cardboard box, as well as the top and bottom.

Heat or cold packs must be used according to ShipYourAquatics.com Shipping Standards.

You must use a “triple container.”

The fish bag or aquatic container.

The insulating foam container with a 3mil thickness liner.

The cardboard box.

You must seal the box adequately. All shipping labels must be fully legible.

Boxes from the US Postal service, "Priority Mail" or "Express Mail" boxes, as well as many Amazon.com boxes, are too thin and flimsy.  They do not meet the FedEx box standard and are NOT ALLOWED to be used for live shipments. They are too thin, too flimsy, and do not protect the animals sufficiently. Using a thin cardboard box, or one of the boxes mentioned, nullifies any SYA Live Arrival Insurance coverage. 

If you have any doubts, use ShipYourAquatics shipping supplies. 

Remember: What you do affects the entire aquatics hobby and industry. Every time someone ships aquatics with substandard packaging, and that shipment leaks, dies or is otherwise adversely affected, it jeopardizes our future ability to ship easily and economically through the FedEx service. 

Take responsibility. Do your part. Pack your aquatics properly. Make sure it reaches its destination safely. It’s good for the animals, it’s good for the recipient, and it’s good for you.

You may be breaking the law if you ship live species that are considered illegal, invasive or otherwise restricted by state or local authorities.

Penalties can be steep, and there is no legal protection for not knowing.

So do your homework!

To get started, call the destination's local U.S. Fish & Wildlife Service or United States Department of Agriculture office. These links will help you reach the right office:

U.S. Fish & Wildlife Service office directory

United States Department of Agriculture service center locator

For information about invasive species, check out United States Department of Agriculture National Invasive Species Information Center.

What you do affects the entire aquatics hobby and industry. Every time someone ships aquatics with substandard packaging, and that shipment leaks, dies or is otherwise adversely affected, it jeopardizes our future ability to ship easily and economically through the FedEx service. 

Take responsibility. Do your part. Pack your aquatics properly. Make sure it reaches its destination safely. It’s good for the animals, it’s good for the recipient, and it’s good for you.

The Lacey Act is one of the broadest and most comprehensive tools in the federal chest to combat wildlife crime. 

It was first introduced in the House of Representatives in the spring of 1900 by Iowa Congressman John Lacey and signed into law by President William McKinley on May 25th, 1900. Its original purpose was to preserve native game and wild birds by making it a federal crime to poach game in one state with the intention of selling it in another. It sought to add weight to state laws already in existence for the protection of game and birds. Lastly, it also addressed concerns about potential problems that can arise with the introduction of non-native, or exotic species of birds and animals into the native ecosystems. 

The Lacey Act has been amended several times since it was first signed into law, broadening its definitions and increasing the penalties it could exact. In 1969, the act was expanded to include mollusks, crustaceans, amphibians, and reptiles. 

Here are some quick facts about the Lacey Act as it stands today: 

Protects both wildlife and plants

Prohibits trade in wildlife, fish, and plants that have been illegally taken, possessed, transported, or sold

Works with federal, state, and foreign laws protecting wildlife

Prohibits the falsification of documents for wildlife shipments (criminal penalties)

Prohibits the failure to properly mark wildlife shipments (civil penalties)

Administered by the Departments of Interior, Commerce, and Agriculture, which includes the US Fish & Wildlife Service and the National Marine Fisheries Service

In March of 2012, the US Fish & Wildlife Service used the weight of the Lacey Act to enact a ban on the importation and interstate transportation of several species of large constrictor snakes. 

Immediately, the United States Association of Reptiles Keepers (USARK) went to work to protest the blatant overreach of the USF&W and its misinterpretation of the Lacey Act. Years of hearings, briefs and appeals followed, even as USF&W added more constrictors to their list. Finally, on April 7th of 2017, the United States Court of Appeals sided with USARK and the ban against interstate travel of large constrictors was lifted. 

Despite the attempt to use the Lacey Act as a means to control exotic pet ownership and trade in the US, it remains a critical piece of legislature for the protection of wild flora and fauna and has a significant impact on anyone wishing to own and trade exotic animals. The rules imposed on us by this act should not be ignored or taken lightly. Doing so can result in the confiscation of animals in transit, fines, and even jail time. 

Make sure you are familiar with state laws regarding the transportation of exotic animals. For instance, if you ship snakes to Hawaii, you are not only breaking Hawaiian state law, you will also be breaking federal law via the Lacey Act, and subject to penalties from both. 

Label all shipments appropriately, with the scientific AND common names of all the animals in the package, as well as quantities of each. Be sure to include the appropriate IATA label.  

As keepers of exotic animals, it is critical for us to do so responsibly. That responsibility lies not only in providing proper food and housing, but also in respecting public safety, being sensitive to common phobias, and obeying the laws of our states and nation. In today’s climate of knee-jerk legislation, let’s not give the law-makers any ammunition to use against us! 

Learn more about the Lacey Act: 

Official federal government guideline documents here and here.

USARK Lawsuit 

Lawsuit Update, Responsible Herpetoculture, Shipping and More

Overview of the Lacey Act

To be compliant with the Lacey Act, legally a live package needs to be labeled with the word Wildlife and include quantity and species listed either externally or immediately available on a packing list under the top flap. To meet expectations of the most stringent states, we strongly suggest labeling all domestic U.S. live animal packages with "Wildlife - Live Harmless Animals" with quantity and species listed with both scientific and common names clearly visible on the outside of the box. Failing to do so may lead to delay, return, confiscation, fines or legal summons. 

You can add this labeling manually but the easiest way to do this is with our Lacey/IATA label, which can be purchased at our store, or downloaded and printed at no charge upon check out.

Yes you do.

IATA stands for International Air Transport Association. This association works with its airline members and the air transport industry as a whole to promote safe, reliable, secure and economical air travel for the benefit of the world's consumers. They have developed a variety of standardized labels indicating potentially dangerous or hazardous materials being shipped via air.

The US Fish & Wildlife Service has ruled that all shipments containing live animals must be labeled according to IATA standards. For our purposes, this includes only aquatic or reptile creatures. A label with an image representing aquatic or reptile animals must be included on every live shipment.

You can purchase our Lacey Act/IATA labels as stickers or you can print your own using our format during check out.

Be sure to include one of these labels on every live shipment and check the appropriate box indicating its contents.

The FedEx shipping label is first and foremost. It should be placed in an easily visible location.

When ordering the shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

In addition to your FedEx shipping label, it's important you mark your package to indicate its contents.

The Federal Lacey Act and various state regulations require specific labeling. You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. An IATA label must also be included. These can be ordered from SYA as stickers, or you can print your own on plain paper and tape it to the box where it can be clearly seen. Different states may have different requirements. This labeling direction meets all state requirements on these points. Contact individual state Fish & Wildlife offices for any additional requirements regarding labeling, health certficiates, permits or restrictions. 

It is IMPORTANT that you clearly indicate quantity and species and label your live package appropriately, according to both Federal and State laws. This includes meeting the IATA labeling requirement and the Lacey Act labeling requirement. Failure to label your live shipments accurately and/or completely may result in delays, inspection, confiscation, and/or monetary fines. Florida and California are especially vigilant about inspections and citations. It is YOUR responsibility, and it only takes a moment!

To assist you in compliance we can provided you with a Lacey Act/IATA label that includes our FedEx Reference Note and space for listing the contents of the box. Complete it and place it on the side of any live reptile/aquatics package where it can be clearly seen.

Order Lacey Act/IATA label stickers in our store

To meet the IATA labeling requirement you must check/circle the appropriate Live Animal Indicator- Aquatics or Reptiles.

To meet the Lacey Act labeling requirement you must list your species by quantity, and both scientific and common name. Florida is requiring BOTH scientific and common name listings, complying with the Florida requirement will ensure that you are labeled appropriately throughout the country. Failure to label completely may result in delays, confiscation, and/or fines.

If you use plain paper to print the Lacey Act/IATA label, be sure to cover it with tape to prevent tears or weather wear (or use a label-envelope).

The FedEx Reference Note on this label is provided for those rare moments when a FedEx employee balks at accepting a live shipment. It is intended to alleviate concerns and instructs the employee to contact the FedEx Live Animal Desk through their internal system for clarification if they need it.

Be sure to include your paperwork* inside the top flap of the box, on top of the foam insulation.

*Sales receipt or packing list, as well as the species and quantities of live harmless reptiles contained in the package.

Be sure to enter a complete, accurate destination address, as well as accurate package dimensions and weight.

Do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

FedEx charges an extra fee for an incomplete or inaccurate address. This "address correction" fee is currently $16.00.

FedEx measures every package and charges for the greater of the dimensional weight (L x W x H / 139, rounded up to the nearest pound) or actual weight. If you enter 1 pound when you book your shipment, but FedEx measures your package at 10 pounds, FedEx charges us the difference -- and we will charge you the difference.

All additional fees charged by FedEx will be charged to the credit card or Paypal account you used to book the shipment. If your credit card company declines the charge, we will charge the additional fees to another card we have on file. We reserve the right to charge for the time spent processing these fees.

1. Gather your shipping supplies.

ShipYourAquatics.com shipping kits contain everything you need:

• Insulated box of the appropriate size

• Fish bags and portion cups

• Fish bag liners

• Rubber bands

• Heat pack

• Cold pack

• Self adhering label envelope

• ShipYourAquatics.com Shipping Tips and Quick Referral sheet

• Harmless LIVE ANIMAL label for the interior of your box (included in above link)

You provide the packing material (usually crumpled newspaper).

You may use your own supplies, but they must meet or exceed ShipYourAquatics.com Shipping Standards.

Start your heat pack two hours before shipping. More info on heat pack use.

Freeze your cold pack overnight. More info

2. Prepare the shipping box

Insert the insulating foam panels on the bottom and sides of your box if necessary.

Ventilate the box by punching four 1/4" holes with a Philips screwdriver (two holes on opposing sides). Punch them from the outside in, going through the box and the insulating foam. Do this before you put anything else (especially your bags of water) in the box.

3. Create a nest with packing material

Crumpled newspaper works well. Line the bottom and sides of the box so the fish bag(s) will rest securely in the nest.

Not all shipments require a heat pack! In fact, most do not need them. Please refer to our Temperature Guidelines to determine whether or not your package needs one. If you do use a heat pack, please read the following carefully: Tape the heat pack to the underside of your lid, red line visible. Do not tape over the red line. Don’t use a heat pack that feels hard or stiff. The red line should face the interior of the box.

5 Critical Points for Heat Pack Use

A. Heat packs should never come into direct contact with the animal bag/container. 

B. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

C. Heat pack should never be placed under an animal bag/container, as it will result in high likelihood of DOA

D. Heat pack should be taped securely to underside of the styrofoam lid. 

E. We do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger. 

4. Prepare the fish bag

Inspect the bag to make sure there are no cracks, holes or weak spots.

Double up the bag by placing one bag inside another before filling with water.

Using a Sharpie pen, label the bag with species and sex.

5. Inspect the animal

Absolutely NO VENOMOUS REPTILES are to be shipped through FedEx or ShipYourAquatics.com. Absolutely no mammals.

Only ship a healthy animal, with good weight. 

Be 100% confident in the animal you’re shipping. Go over it in detail, so you know exactly what your customer will see when opening the package.

6. Put the animal into the container

Make sure the air:water ratio is sufficient to supply oxygyn for the duration of the shipment and enough water volume to not be overwhelmed with waste.

Bag—Inspect the bag to be sure there are no holes or weak seams. MUST be DOUBLE BAGGED. Secure the top with a tight twist, fold, and snug rubber band.

Bag liner - If shipping a particularly spikey fish or coral, insert a bag liner into the bottom of the doubled fish bags.  This provides a critical extra layer of protection against punctures. Bag liners may appear black in our photos, but they will be CLEAR in your kit or supply order.

7. Put the container in the box

Nestle the bag into the nesting material. The container should not have room to jostle inside the box.

Put on the top insulating foam panel/lid, with the heat pack or cold pack (if needed) facing down.

Put your receipt, caresheet and other paperwork on top of the insulating foam lid. Place your harmless WILDLIFE label—the one that comes with your shipping kit—on top, with the duplicate shipping address in the space provided. This harmless WILDLIFE note should be the first thing a person sees when opening the box. If your harmless WILDLIFE label has been lost or damaged, you can download another here. 

8. Label your package in accordance with the federal Lacey Act

You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. A Lacey Act/IATA label must also be included. These can be ordered from SYR/SYA as stickers, or you can print your own on plain paper and tape it to the box. More info on the Lacey Act here.

9. Fasten the label and ship

If you haven’t already done so, enter your package and shipping info into ShipYourAquatics.com and purchase your shipping label. 

You can print your shipping label from the ShipYourAquatics.com site or from your confirmation email.

If you are using a thermal label printer, the label will be self-adhesive. If you print your label on regular paper, place your label inside the provided label pouch and affix the self adhesive pouch to the top of your shipping box.

We recommend dropping your package off at the actual FedEx facility. FedEx Office locations are not recommended, as many of those locations do not accept live or perishable shipments for drop off or pickup.

Find a FedEx Facility location here. Use the Filter and select the "Dangerous Goods" filter to weed out everything except the actual FedEx facilities. 

You can track your package progress using your FedEx tracking number on the home page of ShipYourAquatics.com.

If you have any questions or issues with your shipment, please contact us directly. You are a ShipYourAquatics.com client, not a direct FedEx client, and we will help you answer questions, clarify tracking or process claims. You can call us at 303 730-2125 or email us at Info@ShipYourAquatics.com.

For specific rules regarding the packaging of live reptiles, see the ShipYourAquatics.com Shipping Standards.

Always follow these general packaging guidelines:

Use a rigid box with flaps intact.

Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.

Use adequate cushioning material. Crumpled newspaper works well.

Use strong tape designed for shipping. DO NOT USE DUCT TAPE, SCOTCH TAPE OR MASKING TAPE to seal your package.

Do not use string or paper over-wrap.

Use a single address label with clear, complete delivery and return information.

Place a duplicate address label inside the package. 

Fasten the Lacey Act/IATA label to your box where it can be clearly seen but does not obstruct the shipping label.

ShipYourAquatics Shipping Kits:

Kit #1 will fit up to four small species of fish or coral.

Kit #2 will fit several coral frags, up to two larger fish, or several smaller species.

Kit #3 will fit larger coral frags, multiple large fish, or a multitude of smaller species.

Order your kits at our store.

If you have any questions, contact us at Info@ShipYourAquatics.com or 303-730-2125.

In all aquatic shipments, a fish bag will be used, as that is what will contain the water and enough air to oxygenate the water during shipment.  DOUBLE BAGGING is required to meet minimum ShipYourAquatic shipping standards.

Most fish will do fine being placed directly in the fish bag. 

Small coral frags, tiny fry, and other very small critters should be placed in a portion cup.

A fish bag liner may be required for fish with spikey fins or large, sharp corals. NOTE: Images of liners shown on our site are black to show placement. The liners are actually clear.

All shipping supplies and shipping kits sold on ShipYourAquatics.com are specifically approved and certified by FedEx and meet the aquatic-shipping standards developed by ShipYourAquatics.com. If you use a ShipYourAquatics shipping kit according to our directions, you can feel secure that you’re shipping your animals as safely and reliably as possible.

Order ShipYourAquatics shipping supplies at our store. 

You may use your own shipping supplies, but they must meet or exceed the standards developed by ShipYourAquatics.com, along with the FedEx live aquatic shipping standards and certification:

Cardboard box is new, or like new, with a minimum burst strength of 275 lbs.

No markings that indicate dangerous or illegal contents (no alcohol boxes). Box must not have any kind of warning or hazardous material markings or stickers.

Box should be labeled in accordance with the Lacey Act. See more on that here.

Insulation panel lining must be at least ¾ inch thick. The insulating lining must cover all four sides of the inside of the cardboard box, as well as the top and bottom.

Heat or cold packs must be used according to ShipYourAquatics.com Shipping Standards.

You must use a “triple container.”

The fish bag or aquatic container.

The insulating foam container with a 3mil thickness liner.

The cardboard box.

You must seal the box adequately. All shipping labels must be fully legible.

Boxes from the US Postal service, "Priority Mail" or "Express Mail" boxes, as well as many Amazon.com boxes, are too thin and flimsy.  They do not meet the FedEx box standard and are NOT ALLOWED to be used for live shipments. They are too thin, too flimsy, and do not protect the animals sufficiently. Using a thin cardboard box, or one of the boxes mentioned, nullifies any SYA Live Arrival Insurance coverage. 

If you have any doubts, use the supplies from the ShipYourAquatics store.

Remember: What you do affects the entire aquatics hobby and industry. Every time someone ships aquatics with substandard packaging, and that shipment leaks, dies or is otherwise adversely affected, it jeopardizes our future ability to ship easily and economically through the FedEx service. 

Take responsibility. Do your part. Pack your aquatics properly. Make sure it reaches its destination safely. It’s good for the animals, it’s good for the recipient, and it’s good for you.

It's critical that you enter accurate information on every part of the label-ordering process.  If you use inaccurate data, FedEx charges us an additional fee—then we charge you that fee. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, nor 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $16.00, which we will charge to your credit card. Please double check your address info for 100% accuracy.

If you realize you have entered the wrong address after the package has been handed over to FedEx, it's critical that you contact us at 303-730-2125 or info@ShipYourAquatics.com. There may still be a fee charged to make the change, but if caught early enough, we can facilitate a change of address on the label before the package goes off in the wrong direction or gets lost.

Dimensional weight charges

FedEx measures your package with lasers, and if they determine your package is bigger than you said—bam!—additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches—and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect Weight charges

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourAquatics.com interface—accurately, please.

If you estimate the size or weight of your package as larger/heavier than it really is, there will not be any penalty fees added, but you will have paid more for that shipment than you needed to. 

Accurate measurements are always best for your bottom line.

Contact Info

Provide accurate email and phone numbers so ShipYourAquatics and/or FedEx can reach you in the event that something goes awry with your shipment. Critical tracking updates are sent to the emails you provide, so make sure they work!

Double and triple check all your details for the smoothest shipping process possible!

The FedEx shipping label is first and foremost. It should be placed in an easily visible location.

When ordering the shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

In addition to your FedEx shipping label, it's important you mark your package to indicate its contents.

The Federal Lacey Act and various state regulations require specific labeling. You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. An IATA label must also be included. These can be ordered from SYA as stickers, or you can print your own on plain paper and tape it to the box where it can be clearly seen. Different states may have different requirements. This labeling direction meets all state requirements on these points. Contact individual state Fish & Wildlife offices for any additional requirements regarding labeling, health certificates, permits or restrictions. 

It is IMPORTANT that you clearly indicate quantity and species and label your live package appropriately, according to both Federal and State laws. This includes meeting the IATA labeling requirement and the Lacey Act labeling requirement. Failure to label your live shipments accurately and/or completely may result in delays, inspection, confiscation, and/or monetary fines. Florida and California are especially vigilant about inspections and citations. It is YOUR responsibility, and it only takes a moment!

To assist you in compliance we can provided you with a Lacey Act/IATA label that includes our FedEx Reference Note and space for listing the contents of the box. Complete it and place it on the side of any live reptile/aquatics package where it can be clearly seen.

Order Lacey Act/IATA label stickers from our store

Download and print this free Lacey Act/IATA label

To meet the IATA labeling requirement you must check/circle the appropriate Live Animal Indicator- Aquatics or Reptiles.

To meet the Lacey Act labeling requirement you must list your species by quantity, and both scientific and common name. Florida is requiring BOTH scientific and common name listings, complying with the Florida requirement will ensure that you are labeled appropriately throughout the country. Failure to label completely may result in delays, confiscation, and/or fines.

If you use plain paper to print the Lacey Act/IATA label, be sure to cover it with tape to prevent tears or weather wear (or use a label-envelope).

The FedEx Reference Note on this label is provided for those rare moments when a FedEx employee balks at accepting a live shipment. It is intended to alleviate concerns and instructs the employee to contact the FedEx Live Animal Desk through their internal system for clarification if they need it.

Be sure to include your paperwork* inside the top flap of the box, on top of the foam insulation.

*Sales receipt or packing list, as well as the species and quantities of live animals contained in the package.

It is important that you print the LaceyAct/IATA label and fasten it to your box where it can be clearly seen but does not obstruct the shipping label in any way. Our FedEx reference note has been included on the Lacey Act/IATA label. That note will answer FedEx employees' questions about your shipment with shipyouraquatics.com.

Order Lacey Act/IATA label stickers from our store

You can ship fish, corals, and invertebrates, as well as non-venomous reptiles and amphibians, within the United States. We do not do any import or export shipping.

You can ship dry goods related to the aquatic industry, such as food, lighting, filters, and other tank supplies.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice and absolutely no venomous reptiles.

ShipYourAquatics.com is approved for the shipping of live aquatics and aquatics supplies to and from business and residential addresses.

You must follow all shipyouraquatics.com Shipping Standards.

You must also follow all FedEx FedEx Express Terms & Conditions.

Hawaii has strict restrictions on live imports. These restrictions include:

Absolutely no reptiles.

Limited aquatic species.

Limited plants.

And more.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii web pages for more info.

Because of the remoteness of some areas, Alaska has limited FedEx service. Some locations require one or more additional days for Priority Overnight shipping, and there are some locations that FedEx does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true overnight shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you should make sure that Priority Overnight service is available before shipping. You can pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package or if FedEx Priority Overnight service is unavailable. 

Find “Priority Overnight” under the “Services” column, and look to the left under the “Delivery Date/Time" Column. If this states “delivery date unavailable” this means that FedEx does not provide overnight service for this zip code and your package should not be shipped through FedEx/Ship Your Aquatics. If you run a Quick Quote at ShipYourAquatics.com and the transit time for Priority Overnight is listed as “N/A” this also indicates that FedEx does not service the zip code you are shipping to.  

If you ship to a location in Alaska that is not serviced Overnight/Next Day by FedEx, this falls outside of ShipYourAquatics Terms of Service and insurance coverage, if available, will not be valid.

If you have any questions about whether FedEx services address you are shipping to, please contact Ship Your Aquatics Customer Service at 303-730-2125 or info@shipyouraquatics.com.

Yes, but:

Puerto Rico has very limited species allowed in and there are multiple requirements beyond our typical booking procedulres. A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@shipyouraquatics.com to find out more and/or to make arrangements for your shipment.

No!

Using this site, you cannot ship a package containing dry ice.

Dry ice is classified as a hazardous material by the International Air Transport Association (IATA). It requires specialized packaging and identification that are not offered through shipyouraquatics.com.

Yes.

The cargo areas FedEx uses to carry Ship Your Aquatics shipments are pressurized, and their temperatures are kept between 55 and 75 degrees Fahrenheit.

Always follow these general packaging guidelines:

Use a rigid box with flaps intact. If using your own supplies, your box must be rated at least 275lb burst strength, and include at least 3/4" thick insulation panels.

Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.

Use adequate cushioning material.

Use strong tape designed for shipping. DO NOT USE DUCT TAPE, SCOTCH TAPE OR MASKING TAPE to seal your package.

Do not use string or paper over-wrap.

Use a single address label with clear, complete delivery and return information.

Place a duplicate address label inside the package.

We recommend dropping your package off at a FedEx Hub (known as "FedEx Ship Center" on the FedEx site). There are plenty of these locations, and they are generally convenient to where you live. This makes them perfect for afternoon drop offs.  

You want the actual FedEx facility, not a FedEx Office/Kinko's or Pak Mail type spot. Those retail outlets are independently owned businesses and may refuse live shipments. A simple trick to find ONLY the official FedEx Ship Centers is to use this link and use the Filter to "Ship dangerous goods". Aquatics are not "dangerous goods" but this filter will return ONLY the actual FedEx facility hubs.

Your package should be all taped up and ready to ship, and the prepaid shipping label should be securely fastened to the top. Your Lacey Act/IATA labeling should also be clearly visible.

Call SYA to verify how late you can drop off your package at the chosen location. 

FedEx Office (formerly known as Kinko's) locations have the right to refuse live animal shipments. Different locations may or may not enforce this policy.

If you are turned away, use this search form at FedEx.com to search for a FedEx Ship Center (our recommendation, the actual FedEx facility) or Office Max near you. Office Max locations have a FedEx counter and seldom turn away shipments.

Or contact us. We'll help you find another location, or we'll schedule a FedEx driver to pick up your package from your location.

If you call or walk into a FedEx facility and ask if you can ship live aquatics, they may tell you no. This is correct in most cases.

It takes a special FedEx account to allow shipping of live aquatics through the FedEx system. FedEx offers a Live Aquatics Certification that you have to pass in order to ship live aquatics. This can be a time consuming process. Ship Your Aquatics has a specially created FedEx account that not only allows for the shipping of live aquatics, but specifically allows for SYA third-party shipping of live aquatics.

When you book a live aquatics shipment through the Ship Your Aquatics site, you will be shipping under the Ship Your Aquatics FedEx certification. When using the shipyouraquatics.com, you are agreeing to meet our Shipping Standards, including temperature parameters and packaging requirements that meet the FedEx standards. 

In addition, Ship Your Aquatics allows for shipping to and from residential addresses (which is not allowed under the typical FedEx Live Aquatics account). Our Priority Overnight rate starts at 30% off the FedEx retail rate.

We do not recommend you require a signature for delivery of live aquatics, but this is your own individual choice.

If the recipient is not available to accept the Signature Required package from the FedEx driver, the package will go back onto the truck for later delivery, most likely the following day.

In the case of live aquatics, it is preferable to have the driver leave the package at the address — in a location that’s protected from weather and extreme cold or heat.

NOTE: Be sure your customer/recipient is alert, ready, and watching for the imminent arrival of their package.

In general, no. Please plan your shipments around the FedEx Holiday Schedule.

FedEx observes these holidays:

Memorial Day

Independence Day

Labor Day

Thanksgiving

Christmas

New Year’s Eve

New Year’s Day

No.

Live aquatics shipments must be shipped Priority Overnight, Monday through Thursday only. An overnight shipment on Friday won’t arrive until Monday. That is not acceptable and not permitted.

If you want to have your package held for pickup at a FedEx facility, be sure to enter "FedEx Ship Center" in the Organization field and "HOLD AT FACILITY" when you book your shipment on this site.

You must ship to a FedEx staffed facility, NOT an "Authorized Ship Center" or FedEx Office/Kinko's location. Shipping to a FedEx Office/Kinko's location may get your package delivery refused.

You can find your nearest FedEx facility location here.

Do you wonder what hub your FedEx package will be routed through? You can decode your routing with this label insight!

The first character in the routing code indicates which hub the package will be routed through. "X" indicates the package will be routed through the main hub in Memphis, TN. "N" indicates Indianapolis, IN. Packages staying within the state are indicated by a numeric character. 

There are also smaller regional hubs- "A" is Ft. Worth, TX. "W" is Oakland, CA. "Q" is one of the Los Angeles area hubs. "E" is Newark, NJ. "G" is Altanta, GA.

(Packages can sometimes be rerouted for expediency, so this is about 98% accurate. There is no way to check this routing information until you book your label.)

Yes. However:

Ship Your Aquatics has a FedEx exception and provides an approved way to ship live reptiles to and from residences with FedEx.

Typical FedEx-certified reptile shippers are operating under the standard FedEx Live Aquatic Certification. This standard agreement says the following:

"Company acknowledges that all shipments tendered to FedEx under this Agreement are for Business to Business delivery only. No residential deliveries are allowed under this agreement."

The unique agreement between Ship Your Aquatics and FedEx specifically allows shipments of live aquatic animals to and from residential addresses.

While a residential address is fine when shipping through SYA, a PO Box is NOT. Only US Postal trucks can deliver to a PO Box. FedEx cannot complete a delivery to a PO Box address.

FedEx uses a tracking number to identify and track every shipment.

When you book a shipment with shipyouraquatics.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to shipyouraquatics.com and click the Track A Shipment button. 

It’s easy to review all of your shipments you have sent through shipyouraquatics.com.

Log into your account. Click your name in the upper right corner, then My Account, then Order History.

FedEx bases its transportation charges on three things:

Service. For example, FedEx Priority Overnight. 

Distance. The farther you send something, the more it costs.

Weight/Size. The heavier/larger something is, the more it costs.

Weight can be determined in two ways:

The actual weight. Put your box on a scale. 2.9 lbs. Easy.

Dimensional weight. This might seem tricky, but it’s actually pretty simple. FedEx multiplies the package length x width x height, then divides by 139. That number is your package’s dimensional weight. (UPS uses the exact same calculation)

Example: Length 12" x Width 12" x Height 9" / 139 = 9.32 lbs.

FedEx looks at your package’s actual weight and dimensional weight then uses the heavier of the two, rounded up to the nearest whole number. So your package bills as 10 pounds.

If you could ship that same animal/item in a 12" x 9" x6" box, one of our most popular box sizes, dimensional weight is only 5 pounds. A 5-pound box will be MUCH less expensive to ship than a 10-pound box. Always use the smallest box you can safely and responsibly use. The larger the box, the more expensive it will be to ship!

Note: They measure packages with lasers. If they determine your package is bigger than you said it was, they will charge shipyouraquatics.com an adjustment fee and we pass that charge on to you, so measure twice. 

If you have already booked your Priority Overnight label, the guaranteed time of arrival (GTA) will be displayed in the lower right quadrant of the label. For most addresses, Priority Overnight packages will arrive by 10:30 a.m for business addresses and 12:00 pm noon for residential addresses.

NOTES:

You may only ship Monday - Thursday for delivery on Tuesday - Friday.

NO DELIVERY on Saturday or Sunday.

DO NOT send a live aquatics package on Friday.

In some outlying areas, Priority Overnight packages are delivered by noon for business addresses and 4:30 pm for residential addresses. In remote rural areas, Priority Overnight packages are delivered by 4:30 pm or end of day.

Use the Quick Quote feature on our home page to check the GTA before you book.

You will also find the GTA listed during the booking process for your label. And it will be printed on the label itself.

Businesses often have morning drop-offs. If morning delivery is essential, consider sending your package to a business address.

When you are shipping live aquatics, it is important that your recipient be available to receive your package in person, no matter when it arrives.

If you require delivery confirmation, the recipient must be alert, ready and waiting for the FedEx driver. You do not want the package going back onto the truck for delivery the next day.

If you do not require delivery confirmation, tell your recipient to check all around the house to make sure the package does not sit outside. 

Do not ship live animals to Hawaii.

Special note for Alaska

Due to limited FedEx services, certain zip codes in Alaska require one or more additional days for pickup and delivery of Priority Overnight shipments.

Go to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. Select “Get quick quote” to know if additional time will be required to deliver your package.  

You may also contact our customer service department at 303-730-2125 or info@shipyouraquatics.com for any help you may need.

You can always book your label in advance. That is a very common practice.

Our system assumes the day you create your label is the day you will ship. The label becomes "active" when it is scanned by FedEx. Once you put the package into the system, all tracking and delivery information will update accordingly.

Notes

If you book your label before the day you will be shipping, please be sure to check the top of the shipyouraquatics.com home page on the day of shipping (before you ship) for any warnings or restrictions.  

If you do not use your label within 30 days of creating it, contact us at info@shipyouraquatics.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days of booking to receive a refund on an unused label.

You must use your label in 30 days.

If you do not use your label within 30 days of ordering it, contact us at info@shipyouraquatics.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

You can email a shipping label quickly and easily.

Once your shipment has been booked, you may print and/or e-mail the label at any time up to 30 days after the booking date. 

Sign into your shipyouraquatics.com account and click “My Account” then “Order history.” 

This will open a page with list of all booked shipments under your account. Select the Booked Shipment you wish to e-mail the associated label from by clicking on the “View order details” link. 

From your Booking Overview page click on the “Print / Download 4x6 Shipping Label” box. This will bring you to your label.

PC USERS: If you are using Firefox or Internet Explorer simply right click on the shipping label image and select “E-mail Picture” from the drop-down list and then send to the recipient. If a window appears asking to resize the attachment, select “Keep the original size”. If you are using Chrome, you will right click on the label and select "Save Image As..." and give the image a name and select where you want the file saved. Then locate the file and right click on it and click "Send to > Mail Recipient" and send your email.

MAC USERS: Go to “Print” and then click on the “PDF” button from the print screen (lower left corner) and select “Mail PDF” then send to recipient. Alternatively, "Save as PDF" to your desktop, and attach it to your email at will. 

You may be breaking the law if you ship live species that are considered illegal, invasive, or are otherwise restricted by state or local authorities.

Penalties can be steep, and there is no legal protection for not knowing you are shipping something that falls into these categories, so take some time to look at the following resources.

First, call the destination's local U.S. Fish & Wildlife Service or United States Department of Agriculture office. These links will help you reach the correct office:

U.S. Fish & Wildlife Service office directory

United States Department of Agriculture service center locator

For information about invasive species, check out United States Department of Agriculture National Invasive Species Information Center.

FedEx does not offer shipping refunds for late arrival for live shipments. In fact, refunds for live shipments are specifically exempted in the Live Aquatics Certification agreement:

"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."

If you are FedEx certified to ship live animals, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal. 

No, they do not. This is a common misconception among shippers of aquatics, reptiles and other high-value animals.

When you ship with Delta Cargo (aka Delta DASH), you can enter a declared value  for which you pay extra. This declared value is only useful when you have to file a claim with your own insurance company. Delta Cargo does not provide live arrival insurance. Delta Cargo does not cover any loss for a DOA shipment. 

No.

Shipyouraquatics.com provides an approved way to ship live animals to and from residences through FedEx. Typical FedEx-certified animal shippers are operating under the standard FedEx Live Aquatics Certification. This standard agreement says the following:

"Company acknowledges that all shipments tendered to FedEx under this Agreement are for Business to Business delivery only. No residential deliveries are allowed under this agreement."

The unique agreement between Ship Your Aquatics and FedEx specifically allows shipments of live animals to and from residential addresses.

You can ship non-venomous reptiles, amphibians, invertebrates, fish, and corals within the United States. We do not do any import or export shipping.

You can ship dry goods related to the invert industry, such as food, bedding, cages, and housing materials.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice and absolutely no venomous reptiles.

ShipYourFlora.com and all AllProShipping.com sites are approved for the shipping of live non venomous animals and supplies to and from business and residential addresses.

You must follow all ShipYourFlora.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see FedEx Express Terms & Conditions.

ShipYourFlora offers the following FedEx shipping services:

• Priority Overnight
• 2Day
• Express Saver (three day)
• Ground (to business addresses)
• Home Delivery (to residential addresses)

Live shipments must be sent via Priority Overnight. Failure to use Priority Overnight for live shipments will void insurance coverage. Shipping is within the United States. We do not do any import or export shipping.

All live animals must be shipped FedEx Priority Overnight, Monday through Thursday only. An overnight Friday shipment won't arrive until Monday. That is not acceptable and not permitted.

Absolutely no venomous animals are to be shipped through FedEx or ShipYourFlora.com. Absolutely no mammals.

You must use a new, or like new, cardboard box with an interior of insulating foam. The foam insulation must be tight fitting and at least ¾ inch thick. The box should not bear markings that indicate dangerous or illegal content.

The box must be large enough to contain the deli cup or cloth reptile bag, adequate packing material to protect the animal, the heat or cold pack and the foam insulation.

US Postal boxes, Amazon.com boxes, even FedEx branded boxes are NOT ALLOWED for live shipments. In fact they are specifically prohibited. It’s not just a visual box size issue, it’s also a thickness and materials issue. These commonly available boxes are too thin to meet the FedEx strength requirements for live shipments. Using these prohibited boxes may get your shipment refused or stopped during transit, endangering the life of your animal, and endangering the status of our FedEx account.  Using a thin cardboard box, or one of the boxes mentioned, nullifies any Live Arrival Insurance coverage. 

All shipping supplies and shipping kits sold on shipyourflora.com are specifically approved and certified by FedEx and meet the shipping standards developed by All Pro Shiping working closely with FedEx. If you use a Ship Your Flora shipping kit according to our directions, you can feel secure that you’re shipping your plants as safely and reliably as possible.

You may use your own shipping supplies, but they must meet or exceed the standards developed by ShipYourFlora and AllProShipping:

Cardboard box is new, or like new, with a minimum burst strength of 275 lbs.

No markings that indicate dangerous or illegal contents (no alcohol boxes). Box must not have any kind of warning or hazardous material markings or stickers.

Box should be labeled in accordance with the Lacey Act. 

Insulation lining must be tight fitting and at least ¾ inch thick. The insulating lining must cover all four sides of the inside of the cardboard box, as well as the top and bottom.

Heat or cold packs must be used according to ShipYourFlora.com Shipping Standards.

You must use a “triple container.”

The deli cup or cloth reptile bag.

The insulating foam container.

The cardboard box.

You must seal the box adequately. All shipping labels must be fully legible.

Boxes from the US Postal service, "Priority Mail" or "Express Mail" boxes, as well as many Amazon.com boxes, are too thin and flimsy.  They do not meet the FedEx box standard and are NOT ALLOWED to be used for live animal shipments. Using a thin cardboard box, or one of the boxes mentioned in this paragraph, nullifies any SYI Live Arrival Insurance coverage. 

If you have any doubts, use the supplies available on ShipYourFlora.com.

Remember: What you do affects the entire hobby and industry. The general public has a right to live their lives without encountering an animal that’s escaped from improper packaging. Every time someone ships an animal with substandard packaging, and that animal escapes, dies, scares or harms someone, that reflects poorly on all hobbyists. It also furthers legislative efforts to ban reptiles and other animals entirely.

Take responsibility. Do your part. Pack your animal properly. Make sure it reaches its destination safely. It’s good for the animal, it’s good for the recipient, and it’s good for you.

Some people in the general public are afraid of reptiles spiders and other animals. At AllProShipping we have worked hard to prove that properly packaged non-venomous animals are safe and reliable to ship, and that breeders and hobbyists are legitimate shipping customers. We are approved to ship live non-venomous reptiles, inverts and other animals—but you must follow safe packaging standards.

Remember: What you do affects the entire hobby and industry. The general public has a right to live their lives without encountering an animal that’s escaped from improper packaging. Every time someone ships an animal with substandard packaging, and that animal escapes, dies, scares or harms someone, that reflects poorly on all hobbyists. It also furthers legislative efforts to ban reptiles and other animals entirely.

Take responsibility. Do your part. Pack your animal properly. Make sure it reaches its destination safely. It’s good for the animal, it’s good for the recipient, and it’s good for you.

The FedEx shipping label is first and foremost. It should be placed in an easily visible location.

When ordering the shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box. FedEx will not be able to complete that delivery without an address correction.

In addition to your FedEx shipping label, it's important you mark your package to indicate its contents.

The Federal Lacey Act and various state regulations require specific labeling. You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. An IATA label must also be included. These can be ordered from SYR/SYA as stickers, or you can print your own on plain paper and tape it to the box where it can be clearly seen. Different states may have different requirements. This labeling direction meets all state requirements on these points. Contact individual state Fish & Wildlife offices for any additional requirements regarding labeling, health certficiates, permits or restrictions. 

It is IMPORTANT that you clearly indicate quantity and species and label your live package appropriately, according to both Federal and State laws. This includes meeting the IATA labeling requirement and the Lacey Act labeling requirement. Failure to label your live shipments accurately and/or completely may result in delays, inspection, confiscation, and/or monetary fines. Florida and California are especially vigilant about inspections and citations. It is YOUR responsibility, and it only takes a moment!

To assist you in compliance we can provided you with a Lacey Act/IATA label that includes our FedEx Reference Note and space for listing the contents of the box. Complete it and place it on the side of any live reptile/aquatics package where it can be clearly seen.

To meet the IATA labeling requirement you must check/circle the appropriate Live Animal Indicator: Aquatics, Reptiles or Inverts. 

To meet the Lacey Act labeling requirement you must list your species by quantity, and both scientific and common name. Florida is requiring BOTH scientific and common name listings, complying with the Florida requirement will ensure that you are labeled appropriately throughout the country. Failure to label completely may result in delays, confiscation, and/or fines.

If you use plain paper to print the Lacey Act/IATA label, be sure to cover it with tape to prevent tears or weather wear (or use a label-envelope).

The FedEx Reference Note on this label is provided for those rare moments when a FedEx employee balks at accepting a live shipment. It is intended to alleviate concerns and instructs the employee to contact the FedEx Live Animal Desk through their internal system for clarification if they need it.

Be sure to include your paperwork* inside the top flap of the box, on top of the foam insulation.

*Sales receipt or packing list, as well as the species and quantities of live harmless animals contained in the package.

We’re here to help.

Email: info@shipyourflora.com
Phone: 303-730-2125
Fax: 303-347-0400

If you’re very patient, you can write a letter. Hey, you should FedEx it to us:

AllProShipping.com
Customer Service

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

We did our best to make the site simple and straight forward. But here are the five basic steps:

1. Create an account

2. Order packaging
   Allow about a week for delivery.

3. Create your label.
   Click the Book A Shipment button or tab. Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. FedEx cannot deliver to a PO Box.)

4. Print your label
   After you confirm your purchase, we will email your receipt and shipping label to you. You must print the shipping label within 30 days. It does not expire, but can only be used once. When you’re ready to print your shipping label, click the Print Shipping Label Now button.

5. Give FedEx your shipment.
   You have two choices.
   1) Drop your package off at a FedEx location. 
   2) Arrange for FedEx to pick up your package. 

If you want a FedEx driver to pick up your package at your location, call or email us at 303-730-2125 or info@shipyourflora.com.

We can schedule a same-day pickup if you make your request before 12 noon your time.

For pickup on the next day, simply indicate the date and a 3-hour window in the afternoon that fits your schedule.

Please be watching and ready for the driver’s arrival.

Note: The pickup fee is $5.

That's up to you. There are pros and cons of having a FedEx driver pick up your package at your address.

Pro

- You don't have to take your package anywhere.

- The driver, a FedEx professional, will take your package without question.

Con

- You must be available to hand your package to the driver. Your package will generally be picked up in a 3 hour window that you select when scheduling the pickup.

- Your package may be exposed to extreme temperatures on exceptionally hot or cold days.

A $5 fee applies to every scheduled pickup, whether it is one box being picked up or dozens.

To schedule a FedEx driver pickup, email us at info@shipyourflora.com or call 303-730-2125 x1. Staff from ShipYourFlora will ask you some basic questions then set up your FedEx pickup for you.

NOTE: When you call to schedule a pickup, be sure to tell us which FedEx shipping service (Priority Overnight, 2Day, Express Saver, Ground or Home Delivery) you are using. That way we can make sure the right truck gets sent to your location.

Hawaii has strict restrictions on live imports. These restrictions include:

• Absolutely no reptiles.
• Limited aquatic species.
• Limited plants.
• And more.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii pages for more info.

Because of the remoteness of some areas, Alaska has limited FedEx service. Some locations require one or more additional days for Priority Overnight shipping, and there are some locations that FedEx does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true overnight shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you should make sure that Priority Overnight service is available before shipping. You can pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package or if FedEx Priority Overnight service is unavailable. 

Find “Priority Overnight” under the “Services” column, and look to the left under the “Delivery Date/Time" Column. If this states “delivery date unavailable” this means that FedEx does not provide overnight service for this zip code and your package should not be shipped through FedEx/ShipYourFlora. If you run a Quick Quote at ShipYourFLora.com and the transit time for Priority Overnight is listed as “N/A” this also indicates that FedEx does not service the zip code you are shipping to.  

If you ship to a location in Alaska that is not serviced Overnight/Next Day by FedEx, this falls outside of ShipYourFlora Terms of Service and insurance coverage will not be valid.

If you have any questions about whether FedEx services address you are shipping to, please contact ShipYourFlora Customer Service at 303-730-2125 or info@shipyourreptiles.com.

Yes, BUT...

Puerto Rico has very limited species allowed in and there are multiple requirements beyond our typical booking procedures. A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@AllProShipping.com to find out more and/or to make arrangements for your shipment.

We recommend dropping your package off at a FedEx Hub (known as "FedEx Ship Center" on the FedEx site). There are plenty of these locations, and they are generally convenient to where you live. This makes them perfect for afternoon drop offs.  

You want the actual FedEx facility, not a FedEx Office/Kinko's or Pak Mail type spot. Those retail outlets are independently owned businesses and may refuse live shipments. A simple trick to find ONLY the official FedEx Ship Centers is to use this link and use the Filter to "Ship dangerous goods". Reptiles aren't "dangerous goods" but this filter will return ONLY the actual FedEx facility hubs.

Your package should be all taped up and ready to ship, and the prepaid shipping label should be securely fastened to the top. Your Lacey Act/IATA labeling should also be clearly visible.

Contact us to verify how late you can drop off your package at the chosen location. 

In general, no. Please plan your shipments around the FedEx Holiday Schedule.

FedEx observes these holidays:

Memorial Day

Independence Day

Labor Day

Thanksgiving

Christmas

New Year’s Eve

New Year’s Day

To have your package held for pick up at a FedEx facility (FedEx Ship Center aka hub), use the Ship to a FedEx Facility option when you book your shipment. Type in your recipient's zip code, and the first address will be the recipient's closest hub. Select it, and the system will autofill the address.

After that, be sure to type in your recipient's full name as it appears on their government issued photo-ID and their phone number. Your recipient will need to show their ID and give the tracking number in order to pick up the package

Note: If your recipient gives you a FedEx address that does not show up in the dropdown, the given location is not a true FedEx Ship Center (hub). Shipping a live package to a FedEx Office, FedEx OnSite (Walgreens), or any third-party Authorized FedEx location will most likely result in the package being refused by that location, and it will end up back on the truck for the remainder of the driver's route. Shipping to any FedEx Office, FedEx OnSite, or any third-party Authorized FedEx location will void any and all On Time and/or Live Arrival insurance coverage.

You can also look up your nearest FedEx facility location here.

Do you wonder what hub your FedEx package will be routed through? You can decode your routing with this label insight!

The first character in the routing code indicates which hub the package will be routed through. "X" indicates the package will be routed through the main hub in Memphis, TN. "N" indicates Indianapolis, IN. Packages staying within the state are indicated by a numeric character. 

There are also smaller regional hubs- "A" is Ft. Worth, TX. "W" is Oakland, CA. "Q" is one of the Los Angeles area hubs. "E" is Newark, NJ. "G" is Atlanta, GA.

(Packages can sometimes be rerouted for expediency, so this is about 98% accurate. There is no way to check this routing information until you book your label.)

FedEx uses a tracking number to identify and track every shipment as it moves through the system to its destination.

When you book a shipment with ShipYourFlora.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to ShipYourFlora.com, and click Track a Shipment.

This will send you to the FedEx site, where you’ll get all the information you need.

It’s easy to peruse the shipments you’ve sent through ShipYourFlora.com.

Go to the site and log into your account, then click Order History.

FedEx bases its transportation charges on three things:

1. Service. For example, FedEx Priority Overnight. 
2. Distance. The farther you send something, the more it costs.
3. Weight/Size. The heavier/larger something is, the more it costs.

Weight can be determined in two ways:

1. The actual weight. Put your box on a scale. 2.9 lbs. Easy.
2. Dimensional weight. This might seem tricky, but it’s actually pretty simple. FedEx multiplies the package length x width x height, then divides by 139. That number is your package’s dimensional weight. (UPS uses the exact same calculation)

Example: Length 12" x Width 12" x Height 9" / 139 = 9.32 lbs.

FedEx looks at your package’s actual weight and dimensional weight then uses the heavier of the two, rounded up to the nearest whole number. So your package bills as 10 pounds.

If you could ship that same animal/item in a 12" x 9" x 6" box, one of our most popular box sizes, dimensional weight is only 5 pounds. A 5-pound box will be MUCH less expensive to ship than an 10-pound box. Always use the smallest box you can safely and responsibly use. The larger the box, the more expensive it will be to ship!

Read this note: They measure your package with lasers. If they determine your package is bigger than you said it was, they will charge us an adjustment fee—then we’ll charge you that adjustment fee. So measure twice.

If you have already booked your Priority Overnight label, the guaranteed time of arrival (GTA) will be displayed in the lower right quadrant of the shipping label. For most addresses, your Priority Overnight package will arrive by 10:30 a.m for business addresses and 12:00 noon for residential addresses. Tuesday through Friday. There is NO DELIVERY on Saturday or Sunday. DO NOT send a live reptile package on Friday; it will not arrive until Monday, and that is not acceptable.

Note: In some outlying areas, Priority Overnight packages are delivered by noon for business addresses and 4:30pm for residential addresses. In really rural areas, Priority Overnight packages are delivered by 4:30pm, or end of the day.

To check on the guaranteed time of arrival (GTA) for your destination, you can use the Quick Quote feature on our home page. You'll also find the GTA listed during the booking process for your label. And lastly, you'll see it printed on the label itself.

Businesses often have morning drop-offs. If morning delivery is essential, consider sending your package to a business address.

When you're shipping a live animal, it's important that your recipient be available to receive your package, no matter when it arrives.

If you require delivery confirmation, the recipient must be alert, ready and waiting for the FedEx driver. You do not want the package going back onto the truck for delivery the next day.

If you do not require delivery confirmation, tell your recipient to check the front and back doors, the porch—all around the house—to make sure the package doesn't sit outside. 

Special note for Alaska and Hawaii

Do not ship live animals to Hawaii. Be aware of restirctions on shipping plants.

Because of its remoteness and limited FedEx services, certain zip codes in Alaska require one or more additional days for pickup and delivery of overnight shipments.

To make absolutely sure you are not sending a package to one of these locations, we recommend pre-determining the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package.  

You can also contact our customer service department at 303-730-2125 or info@allproshipping.com for any help you may need on this.

You can always book your label in advance. That is a very common practice.

The ShipYourFlora system assumes the day you create your label is the day you will be shipping. However, you can print your label any time within 30 days of booking your shipment. It can be used any time within those 30 days, but it can only be used once.

Do not worry about the date on the label. The label does not become "active" until it's scanned by FedEx. Once you put the package into the system, all tracking and delivery information will update appropriately.

Note: If you book your label before the day you will be shipping, please be sure to check the Alerts at ShipYourFlora.com on the day of shipping (before you ship) for any warnings or restrictions.  

Note: If you do not use your label within 30 days of creating it, contact us at info@allproshipping.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

30 days.

If you do not use your label within 30 days of ordering it, contact us at info@allproshipping.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

You can email a shipping label quickly and easily.

Once your shipment has been booked, you may print and/or e-mail the label at any time up to 30 days after booking. 

Sign into your ShipYourInverts.com account and click on “My Account” and then “Order History.” 

This will open a page with list of all booked shipments under your account. Select the Booked Shipment you wish to e-mail the associated label from by clicking on the “View order details” link. 

From your Booking Overview page access the label by clicking on the “Print / Download 4x6 Shipping” box

This will bring you to your label.

PC USERS: If you are using Firefox or Internet Explorer simply right click on the shipping label image and choose “E-mail Picture” from the drop down list and then send to the recipient. If a window appears asking to resize the attachment, select “Keep the original size”. If you are using Chrome you will right click on the label and select "Save Image As..." and give the image a name and select where you want the file saved. Then locate the file and right click on it and click "Send to > Mail Recipient" and send your email.

MAC USERS: Go to “Print” and then click on the “PDF” button from the print screen (lower left corner) and select “Mail PDF” and then send to recipient. Alternatively, "Save as PDF" to your desktop, and attach it to your email at will.

We offer On-Time and Live Arrival Insurance

Packaging must meet our shipping standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a Ship Your Flora shipping kit.

You can easily purchase insurance when you book a shipment. On the insurance page you can choose if you would like to purchase insurance. You will select the insurance coverage amount at that time.

The insurance charge will be added to your shipment cost.

NOTE: SYF On-Time and Live Arrival Insurance is specific insurance that your package will arrive on time (according to FedEx Guaranteed Times) and alive.  Please review the limitations and details below. 

Summary

Ship Your Flora (SYF) provides the only way to insure on-time and live delivery of plants. SYF Insurance protects you against late delivery and animal death due to late delivery or other FedEx related issues.

Claims must be reported within four hours of the recorded delivery time.

On-Time and Live Arrival Insurance applies only to Express Services - Overnight, 2-Day, and Express Saver.

On-Time Live Arrival Insurance costs $2.50 per $100 worth of coverage. This is for ON-Time Arrival and $100 of Live Arrival coverage.

Insurance for 2Day, Express Saver, Ground and Home Delivery costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.

By default, On-Time Live Arrival Insurance will be selevetd.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

For a DOA claim to be covered, the package must also be delivered late according to FedEx guaranteed delivery time. It is the shipper's responsiblity to ensure an on-time live arrival based on the ability to pack a healthy animal according to our shipping standards. 

Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left the package. If you have not paid for the Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location without a signature. Per FedEx Terms of Service this counts as a completed delivery.

For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.

If you decline insurance for any ShipYourFlora.com shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.

Insurance cost and coverage

On-Time Live Arrival Insurance costs $2.50 oper $100 worth of coverage. This is for On-Time Arrival and $100 of Live Arrical coverage when shipped Priority Overnight ONLY.

Insurance for 2Day, Express Saver, Ground and Home Delivery cost $1.00 for each $100 of insured value. No live shipments will be covered with these services.

By default, On-Time Live Arrival Insurance will be selected.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

NOTES:

To get full coverage, round up to the nearest hundred. For example: if your animal is worth $350 you should purchase $400 worth of insurance. If the package is late and the animal is dead, you are eligible to receive the $400 insured value plus the cost of the shipping label.

If you void your unused shipping label, ShipYourInverts.com will refund 100% of your shipping and insurance charges.

Shipping Errors of Non-Compliance that INVALIDATE Live-Arrival Insurance:

Use of hand-warmers, foot-warmers, or any heat pack with a less than 40-hour duration.

Use of more than 1 heat pack in any box smaller than our #5 size (30x16x10 inches). The #5 box may include up to 2 heat packs.

Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the plant is in.

Attaching the heat pack facing the wrong way or covering the red stripe with tape.

Failure to provide specific ventilation (four quarter-inch holes, two at each end of the box).

Punching too many holes in a box.

Use of 1/2 inch insulation.

No insulation use at all.

Use of boxes made of thin cardboard.

Use of Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes. See our box standards.

Shipping outside our specific temperature parameters and high/low limitations.

Non-compliance with our shipping standards.

Overview - Late Delivery Claims

If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. 

Addresses are distinguished as business or residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

To report a claim:

Shipper must contact Ship Your Invertebrates  within two days of delivery.

Report a claim via info@shipyourflora.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.

Approved claim payments will be made to the shipper.

Overview Live Arrival (DOA) Claims

Protection against animal death due to late delivery up to the purchased insurance amount.

For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times

Addresses are distinguished between business and residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

Recipient must be available to accept the  package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location, without a signature, at his or her discretion. As per FedEx Terms of Service, this counts as a completed delivery. 

To Report a Claim:

Shipper or recipient must contact us within four hours of the official delivery time, as recorded by the FedEx driver. 

Email info@shipyourflora.com or call 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voice mail or email. We will record the claim at the message’s time stamp. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Shipper should instruct the recipient to contact us directly to record the claim as soon as possible. We will follow up with the shipper to handle the claim.

Shipper must follow all SYF shipping standards.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack (if applicable), and snake bag/deli cup to prove adherence to shipping standards.

Shipper must provide clear digital photos or video of the plant, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.

Plant must be kept frozen for 90 days or until the claim is released, whichever comes first. If the plant cannot be provided upon our request, the claim will not be paid.

Approved claim payments will be made to the shipper.

Limitations / Instances in which SYF Insurance will be nullified:

If package is delivered on time according to FedEx guaranteed delivery time, 

If package is sent during a "no-ship" period as noted on the Book A Shipment page under Package Information. 

No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

If package not received on first delivery attempt. Package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt. 

If package goes back onto truck for later delivery.

If packaging does not meet our shipping standards. The best way to ensure compliance is to use a Ship Your Flora shipping kit.

If the outgoing shipment is not scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.

If shipment is dealyed by a FedEx National Service Disruption.  This is rate but catastorphic disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.

Live arrival specific limitations / insurance will be nullifited:

If package is on time according to FedEx guaranteed delivery time. If the package is held for pickup at a FedEx facility it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.

If shipment is not sent via Priority Overnight or Standard Overnight to a hub.

Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours, etc.).

Notes:

Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on-time. This includes dropped tails, neurological clames, etc.  It is the responsibility of the shipper to ensure they ship a healthy plant that is propertly packed.  These steps ensure your package arrives safe and unharmed. 

When you enter inaccurate information, FedEx charges us an additional fee — then we charge you that fee. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box. FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, nor 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $18, which we will charge to your credit card. Please double check your address info for 100% accuracy.

Dimensional weight charges

Dimensional weight is based on the amount of space a package occupies. FedEx multiplies the measured length, width and height (rounded up to the nearest inch) then divides the product by 139 and rounds up that number to the nearest whole number. 

Let's use a 6x6x6-inch box for example:

(6 x 6 x 6) / 139 = 1.55

This rounds up to a dimensional weight of 2 pounds. 

FedEx measures your package with lasers, and if they determine your package is bigger than you said — bam! — additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches — and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect Weight charges

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface—accurately, please.

If your box weighs 6.1 pounds, enter its weight as 7 pounds. 

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will add a large package surcharge of $130 for Home service and $105 for Express and Ground service, and bill the shipping amount for a 90-pound package, regardless of your package's actual weight. 

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

---

Packages with an actual weight of more than 150 pounds, or that exceed 119 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, are not accepted for transportation.

Additional handling charges

Additional Handling applies to the following:

Any article that is encased in an outside shipping container made of metal or wood

Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container

Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches

Any package with an actual weight greater than 70 pounds

FedEx also reserves the right to assess the Additional Handling Charge for any package that, at their sole discretion, requires special handling.

So there. Don’t try anything funny. If FedEx charges us an additional handling charge, we charge you that additional handling charge. It’s not fun, but it’s fair.

Residential delivery charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home. If you’re breeding reptiles in your spare bedroom, sorry — it’s still a residence.

You can avoid Residential Delivery shipping charge corrections by selecting Residential Address when you enter the address. Residential surcharges are usually just a few dollars.

Shipping services

If you have not shipped a package using your shipping label, we can void your label and issue you a 100% refund. Contact us with your tracking number.

Shipping supplies

We guarantee your satisfaction. To get a refund, you must notify us of your dissatisfaction and return the purchased materials within 14 days of your purchase. We will refund the price of your purchased products. You are responsible for the cost of returning those products at standard FedEx Ground rates. Contact us with your order number.

We charge you based on the information you provide when you book a shipment.

FedEx charges us based on their measurements. If your package measures larger or heavier than you entered, or if your shipment incurs additional charges such as address corrections or additional handling, FedEx charges us additional fees. 

When we receive the invoice from FedEx (often a week or more after your shipment), we charge you for these additional fees.

To minimize these additional fees, please make sure you're entering accurate information. 

We do not claim to be better than FedEx — they are the worldwide shipping leader — but we offer valuable benefits to our customers through our family of All Pro Shipping sites:

We are FedEx certified to ship live, non-venomous reptiles, amphibians, invertebrates and aquatics. When you ship with us, you do not have to go through the FedEx certification process.

Through us, you can ship to and from residences. Standard FedEx certifications only allow business-to-business shipping.

Our optional Ship Your Flora Insurance covers the cost of shipments that arrive late and the value of animals that arrive late and dead. We provide the only way to insure shipments of live reptiles.

We provide awesome customer support. We are experts in both flora and shipping.

When you ship Express with shipyourflora.com, you pay at least 30 percent less than regular FedEx retail rates. Whn you ship a higher volume, you receive an even better rate!

Yes.

We did our best to make the site simple and straight forward. But here are the five basic steps:

1. Create an account

2. Order packaging
   Allow about a week for delivery.

3. Create your label.
   Click the Book A Shipment button or tab. Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. FedEx cannot deliver to a PO Box.)

4. Print your label
   After you confirm your purchase, we will email your receipt and shipping label to you. You must print the shipping label within 30 days. It does not expire, but can only be used once. When you’re ready to print your shipping label, click the Print Shipping Label Now button.

5. Give FedEx your shipment.
   You have two choices.
   1) Drop your package off at a FedEx location. 
   2) Arrange for FedEx to pick up your package. 

You can ship non-venomous reptiles, amphibians, invertebrates, fish, and corals within the United States. We do not do any import or export shipping.

You can ship dry goods related to the invert industry, such as food, bedding, cages, and housing materials.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice and absolutely no venomous reptiles.

ShipYourInverts and all AllProShipping sites are approved for the shipping of live non venomous animals and supplies to and from business and residential addresses.

You must follow all ShipYourInverts.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see FedEx Express Terms & Conditions.

We offer On-Time Arrival Insurance.

The insurance charge will be added to your shipment cost.

NOTE: APS On-Time Arrival Insurance is specific insurance that your package will arrive on time (according to FedEx Guaranteed Times).  Please review the limitations and details below. 

Summary

All Pro Shipping (APS) provides the only way to insure on-time delivery. APS Insurance protects you against late delivery and package loss, damage, or destruction caused by FedEx.

Claims for late arrival must be reported within 4 hours of the recorded delivery time.

On-Time Arrival Insurance applies only to Express Services only - Overnight, 2-Day, and Express Saver.

On-Time Arrival Insurance costs $1.00 per $100 worth of coverage. This is for On-Time Arrival and the value of the shipment.

Insurance for 2Day, Express Saver, Ground and Home Delivery costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.

By default, On-Time Arrival Insurance will be selected.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left the package. If you have not paid for the Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location without a signature. Per FedEx Terms of Service this counts as a completed delivery.

For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.

If you decline insurance for any allproshipping.com shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.

Insurance cost and coverage

On-Time Arrival Insurance costs $1.00 per $100 worth of coverage. This is for On-Time Arrival $100 of contents coverage shipped using Express Services only.

Insurance for Ground and Home Delivery cost $1.00 for each $100 of insured value. No live shipments will be covered with these services.

By default, On-Time and Content Insurance will be selected.

You can decline insurance coverage by selecting "None"

You can increase by choosing your insured value.

NOTES:

To get full coverage, round up to the nearest hundred. For example: if the contents of your package is worth $350 you should purchase $400 worth of insurance. If the package is late and the contents are damaged or destroyed, you are eligible to receive the $400 insured value plus the cost of the shipping label.

If you void your unused shipping label, allproshipping.com will refund 100% of your shipping and insurance charges.

Non-compliance with our shipping standards.

You must use a new, or like new, cardboard box.

The box should not bear markings that indicate dangerous or illegal content.

You may use FedEx branded boxes provided that your packaging inside the box properly protects and cushions the contents. 

When you enter inaccurate information, FedEx charges us additional fees that we pass on to you. You will see it on your credit card statement. 

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields.  FedEx will not omplete that delivery without an address correction.

When FedEx attempts to deliver a package to the wrong address or an address that does not exist, they charge extra.

Please double check addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code. Each of those variations will incur an address correction fee of $18, which we will charge to your credit card. 

Dimensional weight charges

Dimensional weight is based on the amount of space a package occupies. FedEx multiplies the measured length, width, and height rounded up to the nearest inch then divides the product by 139 and rounds that number up to the nearest whole number. 

6x6x6-inch box example:

(6 x 6 x 6) / 139 = 1.55

This rounds up to a dimensional weight of 2 pounds. 

FedEx measures your package with lasers and if they determine your package is bigger than you indicated there charge an additional fee.

IMPORTANT NOTE: The measurements shown on your box, i.e. 12x9x6 inches, indicates the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external measurements of the box and round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches and that is what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. 

Incorrect weight charges

Incorrect weight corrections occur when the weight of a package is greater than the weight indicated at the time of shipping or when greater than the dimensional weight (see above).

To avoid incorrect weight shipping correction charges, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface accurately.

If your box weighs 6.1 pounds, enter its weight as 7 pounds. 

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will add a large package surcharge of $130 for Home service and $105 for Express and Ground service, and bill the shipping amount for a 90-pound package, regardless of the package's actual weight. 

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

Packages with an actual weight of more than 150 pounds, or that exceed 119 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, will not accepted be for transportation.

Additional handling charges

Additional Handling charges apply to:

Any article that is encased in an outside shipping container made of metal or wood

Any cylindrical item such as a barrel, drum, pail, or tire that is not fully encased in a corrugated cardboard shipping container

Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches

Any package with an actual weight greater than 70 pounds

Any package that at FedEx's sole discretion requires special handling.

Residential delivery charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home. If you’re breeding reptiles in your spare bedroom, it is still a residence.

You can avoid Residential Delivery shipping charge corrections by selecting Residential Address when you enter the address. 

All Pro Shipping is non-live shipments only.  Please uritize one of our other shipping sites for live shipping.

shipyourinverts.com

shipyourreptiles.com

shipyouraquatics.com

shipyourflora.com

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (dogs or cats), birds, dry ice, nor venomous reptiles.

You must follow all of our Shipping Standards.

You must also follow all FedEx rules and restrictions. 

Email: info@shipyourinverts.com
Phone: 303-730-2125
Fax: 303-347-0400

Address:
Customer Service

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

This contract for the purchase of FedEx Value Added Shipping Services (“Agreement”), by and between All Pro Shipping, Inc. (“Seller”) of 9220 Teddy Lane Unit 2000 Lone Tree CO 80124 and the registered purchasing party (“Buyer”), is entered into and becomes immediately effective on the date this transaction is completed and validated through acquiescence and acknowledgment of acceptance of the Terms & Conditions of this Agreement as verified, evidenced and affirmed by the application of Buyer’s digital or written signature as applied to this Agreement.

 In consideration of the covenants and conditions contained herein, the parties agree as follows:

1. Definitions

1. FedEx. FedEx Corporation

2. Seller. All Pro Shipping, Inc…

3. Buyer. Term used to define the individual that provides/applies his or her digital-signature-confirmation to the Terms & Conditions and the individual that pays for The Package.

4. Reservation. Terms used to define Buyers purchase of FedEx value-added shipping services from Seller.

5. Parcel. Term used to define any item shipped through FedEx, with suitable packaging, per the terms and conditions of this Agreement.

6. The Package. Phrase used to describe the FedEx shipping services purchased from Seller by Buyer.

2. Conditions of Sale

1. Services Provided. In exchange for valuable consideration received, Seller agrees to provide the following services (“The Package”), subject to change at Seller’s sole and exclusive discretion:

1. Shipping. Seller is an independent, outside FedEx value-added shipping services agent, and Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. Working under this premise, Seller agrees to provide FedEx value-added shipping services to Buyer.

2. FedEx Facilitation. In so signing, Buyer agrees to allow Seller to facilitate shipping arrangements between Buyer and FedEx, via FedEx pick-up or FedEx drop-box, including but not limited to: (1) allowing Seller to provide FedEx with Buyers address; (2) allowing Seller to provide FedEx with Buyers relevant personal information; (3) allowing Seller to provide FedEx with pickup and delivery times for Buyer; (4) allowing Seller to purchase FedEx shipping on Buyers behalf; and (5) allowing Seller to pay for FedEx shipping services provided to Buyer.

3. Billing. Seller agrees to provide Buyer with detailed FedEx billing analysis, which includes, but is not necessarily limited to, billing history analysis and review and billing manipulation.

4. Returns. Seller agrees to facilitate returns for Buyer, when necessary and appropriate.

5. Discounts. Seller agrees to provide discounted FedEx shipping rates to Buyer, with said rate applied per the conditions set forth in Sellers “Discount Proposal” to Buyer. At Sellers sole discretion, Seller reserves the right to review Buyers discount on a weekly basis, and, based on an eight (8) week rolling average, adjust Buyers discount rate based on Buyers previous eight (8) weeks of billing.

6. Call Service. Seller agrees to provide Buyer with a call service program with regard to Buyers FedEx shipping needs such that if Buyer requires FedEx account service, or other pertinent needs relevant to FedEx shipping services, Buyer will contact Seller who will then contact and facilitate communication with FedEx on Buyers behalf. Sellers call service may assist with, or facilitate, Buyer needs including, but not necessarily limited to, lost parcel issues, damaged parcel issues, refund issues, insurance issues, cancellation issues, delivery issues, driver issues and other relevant Buyer concerns.

7. Special Services - Reptile Shipping. Buyer undertakes of this Agreement for good and valuable consideration received in that Seller has arranged and negotiated with FedEx, a contractual relationship that will allow Buyer to ship non-venomous reptiles via FedEx. Buyer acknowledges that the Seller is providing a good and valuable service to Buyer.

2. Terms of The Package

1. Purchasing. FedEx value-added shipping services will be sold on a continual basis. Reservations will be accepted at all times, accept that pick-up of parcels is limited and subject to FedEx hours of operation which includes FedEx closures for the evening, weekends, or holidays and FedEx terms and conditions. Buyers are required to order their shipping through Seller in order to receive the benefits defined in The Package. Reservations made through FedEx will prevent said purchaser from receiving The Package.

2. Reservation Procedure. Buyer will make reservations for FedEx value-added shipping services by ordering said service through Seller’s website. Seller’s website will provide adequate prompts and directions such that Buyer will complete the payment and reservation portion of Buyer’s acquisition of the Package, through Seller’s website.

3. Payment Terms. At the time of sale, Buyer will be billed, via credit card, by Seller per the terms defined in the Discount Proposal and subject to relevant state and local taxes.

4. Product Pickup. After purchasing the Package from Seller, Buyer will then be obligated to shipment via FedEx. Buyer will be prompted as to the proper FedEx pickup times, pickup windows and locations. Buyer agrees to be obligated to these conditions without recourse.

5. Service Fees. There simply are no service fees. Seller, as a provider of FedEx value-added shipping services, at all times, will make best efforts to provide discounted FedEx shipping rates to Buyer.

6. Cancellation/Refund Policy. Buyer may cancel or void reservations, but said cancellation or voidance is subject to a discretionary $4.95 service charge by Seller.

7. Rate Adjustment. Rates are subject to discretionary and reasonable adjustment for reasons including, but not necessarily limited to: i) Buyer providing the wrong address(es); (ii) Buyer improperly packaging a parcel(s); and (iii) Buyer does not comply with FedEx and/or Sellers terms and conditions.

8. Assignment of Right. Buyer shall not be entitled to assign Buyer’s interest in this reservation to a third party.

9. Duration. The terms of this contract shall be self-renewing on a weekly basis.

10. Cancellation. If, at any time, Buyer chooses to terminate their relationship with Seller, Buyer must provide written notification of such cancellation and pay all debts owing to Seller. Seller may cancel this Agreement at any time and for any reason.

3. Seller’s Reservation of Right. Seller reserves the right, at any time, to change, postpone or abandon all or any part of The Package and to adjust or change the terms when reasonable, advisable or necessary. In the case of such change, Seller will not be responsible for any losses or expenses incurred or caused by reason of such change, postponement or abandonment. Buyer acknowledges that unforeseen circumstances may arise which may lead to the cancellation of certain terms or conditions. As such, Seller reserves the right to change, postpone or abandon any term or condition should it become reasonably necessary.

3. Zero Tolerance Policies

1. Controlled Substances. Seller has a zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

2. Discrimination Against Protected Classes. Seller has a zero tolerance policy regarding discrimination against anyone, including protected classes. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

3. Shipping of Venomous or Dangerous Reptiles or Animals. Seller has a zero tolerance policy regarding the shipment of venomous or dangerous reptiles or animals. Any violation of this policy will result in the revocation of any service provided under The Package, including but not limited to, revocation of value-added shipping privileges and termination of reservations. Seller will not be responsible for losses and damages incurred as a result of actions taken pursuant to this policy.

4. Indemnity and Waiver from Suit

1. FedEx. Buyer knowingly undertakes of the terms of this Agreement with the informed knowledge that Seller is an independent, outside FedEx value-added shipping services agent, and that Seller, in no way, is associated to or involved with the business dealings or practices of FedEx. As such, upon information and knowledge, Buyer consents to the following:

1. Personal Responsibility. Buyer indemnifies, and Seller accepts no responsibility, whatsoever, for any and all actions of FedEx, its employees or representatives, including, but not limited to, actions by delivery men or women employed by or associated to FedEx, and Buyers dealings with them. Buyer understands that it is the sole responsibility of Buyer to deal with FedEx in a professional manner, and that Buyer undertakes a duty to notify Seller of any issues Buyer might have with their FedEx shipping arrangement.

2. Commencement of Action. In the event Buyer commences an action against FedEx, or FedEx commences an action against Buyer, including but not limited to a negligence action against FedEx for failure to provide safe shipping accommodations, liability of buyers for damage to or theft of parcels, personal property damage, delays in or inability to reserve shipping, unforeseen circumstances at FedEx, or any other cause of action owing to FedEx’s or Buyer’s negligence or failure to perform, including but not limited to any breach of FedEx’s duty of care, Buyer provides Seller with complete immunity and indemnity from suit in the event such action commences.

3. Buyers Knowing Assumption of Risk. Upon agreeing to the terms and conditions of this Agreement, Buyer also agrees to comply with the terms and conditions set forth by FedEx for parties shipping packages using FedEx services. Buyer makes special note of the fact, and accepts the inherent risk associated thereto, that FedEx does not, nor does Seller, guarantee the live arrival of animals or reptiles delivered via FedEx. Buyer knowingly assumes the risk that, in the case of non-compliance with the terms and conditions of shipping as set forth independently by FedEx, Buyer may be asked to terminate their reservation. In the event that Buyer is asked to terminate their reservation with FedEx prior to the date they are due to ship or other relevant reasons, Buyer indemnifies Seller against any such action(s) commencing therefrom.

2. Complete Release of Liability. Buyer voluntarily and knowingly assumes all risks associated to or involving:

1. Buyer’s shipment(s) of parcels through FedEx, including, but not necessarily limited to, Buyer’s duty to package their parcels suitably,

2. Any errors or omissions regarding credit card or payment transactions,

3. Buyer’s or Seller’s cancellation or non-compliance with FedEx terms and conditions, and

4. all other actions resulting from or taken by Buyer, Seller, or FedEx in relation to Buyer’s purchase of The Package.

3. Buyer’s Covenant Not to Sue Seller. Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, property damage or attorney’s fees which may occur at a location or as a result of their purchase of The Package. Buyer further affirms and agrees that Seller is providing service assistance regarding, but not limited to, shipping delivery guarantees, FedEx tracking, damaged product or non-delivery reimbursement, and other services, as an inclusive component of The Package, however, Buyer will not bring suit in law or equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds related to FedEx error. Seller agrees that this release shall be binding upon Seller, and seller’s heirs, next of kin, executor(s) and personal representative(s).

5. Revocation of Acceptance

1. If the Buyer accepts the terms tendered under this Agreement, the Buyer will have no right to revoke his or her acceptance, and after such acceptance the Buyer shall have no remedy against the Seller nor right to revoke such acceptance for any reason.

6. Excuse of Performance

1. Excuse of Performance by Substitute Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform, including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that Seller may, at Seller’s sole discretion, provide a commercially reasonable substitute if available, and that if substitute performance is tendered it must be accepted.

2. Complete Excuse of Performance. Where, without fault of either party, the agreed manner of performance becomes commercially impracticable, impossible or otherwise difficult to perform including, but not limited to instances such as: (1) the bankruptcy of FedEx, (2) force majeure, or (3) condemnation, closure or irreparable damage to facilities relevant to this Agreement, parties agree that, should Seller be unable to provide reasonable and comparable substitute performance, Buyer agrees to excuse said performance and releases Seller from all liability resulting therefrom.

7. Breach

1. Buyer Breach. Buyer shall be considered in breach of his or her obligations under this Agreement in circumstances including, but not limited to, when:

1. Buyer wrongfully rejects the services provided; or

2. Buyer wrongfully attempts to reject or revoke acceptance of the terms; or

3. Buyer fails to make a payment due; or

4. Buyer repudiates; or

5. Buyer violates the Terms or Conditions of Seller; or

6. Buyer violates the Terms or Conditions of FedEx; or

7. Buyer wrongfully fails to perform, or is in violation of an obligation, undertaken per the terms of this Agreement.

2. Remedy for Breach. If the Buyer breaches, then with respect to any sales directly affected and, if the breach is of the whole Agreement, then also with respect to the whole undelivered balance, the Seller may take the following actions inclusive of, but not limited to:

1. cancelling the Agreement; or

2. withholding services provided under The Package; or

3. cancelling reservations made on Buyers behalf; or

4. recovering damages for non-acceptance, repudiation or breach.

3. Measure of Damages. The measure of damages shall be the full contract value unless it is determined by a competent court of law that the measure of damages shall be the difference between the market price at the time and place for tender and the unpaid portion of the Agreement, together with any incidental damages, but less expenses saved in consequence of the Buyer’s breach.

8. Right to Resell

1. In the event Buyer breaches, Seller may resell or donate the same service package, at public or private sale, at any time upon breach, and recover from Buyer, as liquidated damages thereon, the difference between the above purchase price thereof (plus compounded interest on such purchase price from due date thereof at 28% per annum) and the price obtained on resale or donation, if the latter be less than the former; also all incidental losses and expenses, including salesman’s time and expenses and demurrage, storage, cartage, reassigning occupancy and any relevant additional charges. Resale anywhere in the usual course of Seller’s business and resale at any terminal market, or at or near destination, shall always be proper and the price received conclusive unless bad faith is clearly proven.

9. Acceleration

1. Default in the payment of any installment when due shall, at the option of the Seller, render the total purchase price at once due and payable or shall entitle the Seller to immediate cancellation of the Agreement. Any money theretofore paid shall be retained by the Seller as damages, except as otherwise provided by law, time being hereby expressly made the essence of this Agreement.

10. No Oral Modifications

1. No modification to this Agreement shall be valid unless, and in the event, that such modification is written and signed by Seller and Buyer.

11. Attorney’s Fees

1. In the event Buyer commences an action against Seller arising from this Agreement, should Buyer drop the suit, settle or lose on the merits, Buyer agrees to pay reasonable attorney fees incurred by Seller in defense of the action.

12. Arbitration

1. The parties agree that all disputes and claims relating to this Agreement shall be settled by arbitrators in accordance with the rules of the American Arbitration Association. Upon the written application by either Seller or Buyer for the hearing and adjudication of a dispute or claim, the recipient of the application will proceed with arbitration hearings. The parties agree to abide by and be bound by the decision and award of the arbitrators, and that a judgment may be entered in a court upon the award made in pursuance of this submission. Parties agree to split the costs of arbitration, accept that Buyer agrees to pay the costs of arbitration in the case that judgment is awarded in favor of Seller.

13. Choice of Law

1. All disputes and matters related to this Agreement shall be governed by and adjudicated in the State of Colorado in accordance with the Terms & Conditions contained herein.

14. Digital Signature

1. The parties to this Agreement affirm that the digital signatures of the parties included in this Agreement, which signatures may include initials, a checkbox verification/confirmation or other relevant affirmations of self, are intended to authenticate this writing and that the digital signatures have the same force and legal effect as the use of manual signatures.

15. Merger

1. This Agreement represents the entire understanding between the parties. Buyer’s decision to purchase and pay Seller for The Package constitutes Buyers acknowledgment of and consent to all of the terms and conditions of the Agreement, including, but not limited to, the limitations of liability described herein.

By using this site, the user acknowledges and agrees to the terms and conditions contained herein without limitation.

You can ship non-venomous reptiles, amphibians, invertebrates, fish, and corals within the United States. We do not do any import or export shipping.

You can ship dry goods related to the reptile industry, such as food, bedding, cages, and housing materials.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (dogs, cats), birds, dry ice, nor venomous reptiles.

ShipYourReptiles.com is approved for the shipping of live non-venomous reptiles and reptile supplies to and from business and residential addresses.

You must follow all ShipYourReptiles.com Shipping Standards.

You must also follow all FedEx rules and restrictions. For more details, see the FedEx site.

We do! Grab some popcorn and enjoy!

NOTE: This video includes the use of a heat pack in the demonstration. Many packages do not need a Heat Pack. Please refer to our Temperature Guidelines to determine whether your package needs one.

We’re here to help.

Email: info@shipyourreptiles.com
Phone: 303-730-2125
Fax: 303-347-0400

If you’re very patient, you can write a letter. Hey, you should FedEx it to us:

All Pro Shipping
Customer Service
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

FedEx uses a tracking number to identify and track every shipment.

When you book a shipment with ShipYourReptiles.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to the ShipYourReptiles.com home page then click the "Track a Shipment" button.

We offer On-Time and Live Arrival Insurance

Packaging must meet our shipping standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a Ship Your Reptiles shipping kit.

You can easily purchase insurance when you book a shipment. On the insurance page you can choose if you would like to purchase insurance.  You will select the insurance coverage amount at that time.

The insurance charge will be added to your shipment cost.

NOTE: SYR On-Time and Live Arrival Insurance is specific insurance that your package will arrive on time (according to FedEx Guaranteed Times) and alive.  Please review the limitations and details below. 

Summary

Ship Your Reptiles (SYR) provides the only way to insure on-time and live delivery of invertebrates. SYR Insurance protects you against late delivery and animal death due to late delivery or other FedEx related issues.

Claims for late arrival must be reported within seven days of the recorded delivery time.

Claims for dead arrival must be reported within four hours of the recorded delivery time.

On-Time and Live Arrival Insurance applies only to Priority Overnight to a residence or a HUB OR Standard Overnight to a HUB only.

On-Time Live Arrival Insurance costs $2.50 per $100 worth of coverage. This is for ON-Time Arrival and $100 of Live Arrival coverage.

Insurance for 2Day, Express Saver, Ground and Home Delivery costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.

By default, On-Time Live Arrival Insurance will be selevetd.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

For a DOA claim to be covered, the package must also be delivered late according to FedEx guaranteed delivery time. It is the shipper's responsiblity to ensure an on-time live arrival based on the ability to pack a healthy animal according to our shipping standards. 

Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left the package. If you have not paid for the Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location without a signature. Per FedEx Terms of Service this counts as a completed delivery.

For a delivery to be considered late, it must arrive 60 seconds or more after the FedEx guaranteed delivery time.

If you decline insurance for any ShipYourReptiles.com shipment, you are not eligible to receive a refund for the shipping charge or a payment for the value of your shipment.

Insurance cost and coverage

On-Time Live Arrival Insurance costs $2.50 oper $100 worth of coverage. This is for On-Time Arrival and $100 of Live Arrical coverage when shipped Priority Overnight ONLY.

Insurance for 2Day, Express Saver, Ground and Home Delivery cost $1.00 for each $100 of insured value. No live shipments will be covered with these services.

By default, ON-Time Live Arrival Insurance will be selected.

You can decline insurance coverage by selecting "None,"

You can increase by choosing your insured value.

NOTES:

To get full coverage, round up to the nearest hundred. For example: if your animal is worth $350 you should purchase $400 worth of insurance. If the package is late and the animal is dead, you are eligible to receive the $400 insured value plus the cost of the shipping label.

If you void your unused shipping label, ShipYourReptiles.com will refund 100% of your shipping and insurance charges.

Shipping Errors of Non-Compliance that INVALIDATE Live-Arrival Insurance:

Use of hand-warmers, foot-warmers, or any heat pack with a less than 40-hour duration.

Use of more than 1 heat pack in any box smaller than our #5 size (30x16x10 inches). The #5 box may include up to 2 heat packs.

Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the animal is in.

Attaching the heat pack facing the wrong way or covering the red stripe with tape.

Failure to provide specific ventilation (four quarter-inch holes, two at each end of the box).

Punching too many holes in a box.

Use of 1/2 inch insulation.

No insulation use at all.

Use of boxes made of thin cardboard.

Use of Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes. See our box standards.

Shipping outside our specific temperature parameters and high/low limitations.

Non-compliance with our shipping standards.

When you enter inaccurate information, FedEx charges us an additional fee — then we charge you that fee. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box. FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, nor 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $18, which we will charge to your credit card. Please double check your address info for 100% accuracy.

Dimensional weight charges

Dimensional weight is based on the amount of space a package occupies. FedEx multiplies the measured length, width and height (rounded up to the nearest inch) then divides the product by 139 and rounds up that number to the nearest whole number. 

Let's use a 6x6x6-inch box for example:

(6 x 6 x 6) / 139 = 1.55

This rounds up to a dimensional weight of 2 pounds. 

FedEx measures your package with lasers, and if they determine your package is bigger than you said — bam! — additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box and rounds up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches — and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect weight charges

Incorrect weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or when greater than the dimensional weight (see above).

To avoid incorrect weight shipping charges, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface.

If your box weighs 6.1 pounds, enter its weight as 7 pounds. 

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will add a large package surcharge of $130 for Home service and $105 for Express and Ground services and bill us the shipping amount for a 90-pound package, regardless of package's actual weight.

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

Packages with an actual weight of more than 150 pounds, that exceed 119 inches in length, or that exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, will not be accepted for shipping.

Additional handling charges

Additional handling applies to:

• Any article that is encased in an outside shipping container made of metal or wood

• Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container

• Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches

• Any package with an actual weight greater than 70 pounds

• Any package that at tehir sole discretion requires special handline.

If FedEx charges us an additional handling charge, this charge will be passed on to you.

Residential delivery charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home.

You can avoid Residential Delivery shipping charge corrections by selecting Residential Address when you enter the address.

Email: info@shipyourreptiles.com
Phone: 303-730-2125
Fax: 303-347-0400

AllProShipping
Customer Service
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You might need to use a heat pack or cold pack inside your package. This decision depends on the type of animal you’re shipping and the daytime high temperature at your location and at the destination.

These are guidelines. Be aware of the temperature requirements and safe temperature range for the species you are shipping. If you have questions about a specific species or weather condition, consult ShipYourAquatics in-office staff for more detailed guidelines and parameters.

It is the responsibility of the shipper to adequately package shipments for all temperature extremes and handling conditions. DO NOT OVERUSE HEAT PACKS!

6 Critical Points for Heat Pack Use

1. Heat packs should never come into direct contact with the animal bag/container. 

2. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

3. Heat pack should never be placed under an animal bag/container, as it will result in high likelihood of DOA.

4. Heat pack should be taped securely to underside of the styrofoam lid. DO NOT cover the red stripe with tape! 

5. Failure to comply with the above points will INVALIDATE Live Arrival Insurance.

6. Lastly, we do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger. 

These guidelines are according to the daytime HIGH temps. Shipping outside of these temperature guidelines nullifies any SYA Live Arrival Insurance. If your daytime high temps straddle two categories, please contact us directly for heat pack instructions that remain within insurance parameters, qualifications and guidelines. Heat pack use in warm weather can KILL AQUATICS!

Corals and tropical fish

Below 40°F: Don’t ship. Wait for warmer weather.

40-70°F: Use a heat pack per our directions.

70-80°F: DO NOT use heat pack or a cold pack

80-90°F: Use a cold pack per our directions.

90-95°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a Fedex staffed facility near you. Read the IMPORTANT NOTE below.*

Over 95°F: Don’t ship. Wait for cooler weather.

Cold water fish

Below 30°F: Don’t ship. Wait for warmer weather.

30-55°F: Use a heat pack per our directions.

55-70°F: DO NOT use a heat pack or cold pack.

70-80°F: Use a cold pack per our directions. 

80-85°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a Fedex staffed facility near you. Read the IMPORTANT NOTE below.*

Over 85°F: Don’t ship. Wait for cooler weather.

Axolotls

Below 30°F: Don’t ship. Wait for warmer weather.

30-50°F: Use a heat pack per our directions.

50-70°F: DO NOT use a heat pack or cold pack.

70-90°F: Use a cold pack per our directions. 

80-90°F: Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a Fedex staffed facility near you. Read the IMPORTANT NOTE below.*

Over 90°F: Don’t ship. Wait for cooler weather.

*IMPORTANT NOTE: When the daytime high temperature at your destination is approaching the limit of "too warm to ship" but isn't quite there yet, you should not ship to typical residential or business locations. Any time spent on a delivery truck during the heat of the day can be detrimental to the health of your livestock. However, you can ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recepient picks it up.

Tip for when you're ordering your shippng label: If you want to have your package held for pickup at a FedEx facility, be sure to enter "FedEx Ship Center" in the Organization field and "HOLD AT FACILITY" in the second address field. 

When the daytime high temperature at your location is approaching the highest range of safe shipping temperatures, live shipments must be dropped off at a FedEx counter very late in the day, after 5 p.m. You will not beat the heat if you give your package to a FedEx driver at 1 p.m. and it spends the afternoon making the rounds in a hot truck. A hot weather shipment will be covered under our ShipYourAquatics Insurance policy only if the parameters mentioned here (post 5 p.m. drop off, shipping to FedEx staffed facility, hold for pickup) are followed.

Search for a Fedex staffed facility near you. 

We’re here to help.

Email: info@allproshipping.com

Phone: 303-730-2125

Fax: 303-347-0400

Write:

AllProShipping.com
Customer Service
9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

You can ship non-venomous reptiles, amphibians, invertebrates, fish, corals, and plants. 

You can also ship dry goods related to the industry.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms or ammunition, fireworks, explosives, mammals (no dogs or cats), birds, dry ice, nor venomous reptiles.

You must follow all of our Shipping Standards.

You must also follow all FedEx rules and restrictions. 

las frambuesas

Very large, heavy, or powerful animals may need special shipping arrangements that cannot be done through shipyourinverts.com or any All Pro Shipping site.

For example, pythons or boas larger than 4 inches in diameter or 8 feet in length cannot be shipped with our sites.

To ship a larger animal, you must build or buy a strong wooden crate and ship it using a freight service such as Delta Air Cargo.

If in doubt about whether or not your animal is restricted, contact Customer Service at 303-730-2125 or write to us at info@shipyourinverts.com.

To have your package held for pick up at a FedEx facility (FedEx Ship Center aka hub), use the Ship to a FedEx Facility option when you book your shipment. Type in your recipient's zip code, and the first address will be the recipient's closest hub. Select it, and the system will autofill the address.

Type in your recipient's full name as it appears on their government issued photo-ID and their phone number. Your recipient will need to show their ID and give the tracking number in order to pick up the package

Notes:

If your recipient gives you a FedEx address that does not show up in the dropdown, the given location is not a true FedEx Ship Center (hub). Shipping a live package to a FedEx Office, FedEx OnSite (Walgreens), or any third-party Authorized FedEx location will most likely result in the package being refused by that location. Shipping to any FedEx Office, FedEx OnSite, or any third-party Authorized FedEx location voids all APS insurance coverage.

You can also look up your nearest FedEx facility location here.

All Pro Shipping offers non-live shipments with the following FedEx shipping services:

• Priority Overnight
• 2Day
• Express Saver (three day)
• Ground (to business addresses)
• Home Delivery (to residential addresses)

Live shipments must be sent via one of our other properties.  

Shipping is within the United States only. We do not do any import or export shipping at this time. Requests for international shipping may be able to be accommodated by special request through info@allproshipping.com.

Overview - Late Delivery Claims

If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. 

Addresses are distinguished as business or residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

To report a claim:

Shipper must contact All Pro Shipping  within four hours of delivery.

Report a claim via info@allproshipping.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.

Approved claim payments will be made to the shipper.

Limitations / Instances in which APS Insurance will be nullified:

If package is delivered on time according to FedEx guaranteed delivery time. 

If package is sent during a "no-ship" period as noted on the Book A Shipment page under Package Information. 

No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

If package not received on first delivery attempt. Package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt. 

If package goes back onto truck for later delivery.

If packaging does not meet our shipping standards. 

If shipment is dealyed by a FedEx National Service Disruption.  This is rate but catastropick disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.

We charge you initially based on the information you provide when you book a shipment.

FedEx charges us based on their measurements. If your package measures larger or heavier than the information you provided or if your shipment incurs additional charges such as address corrections or additional handling, FedEx charges us additional fees. We pass those charges onto you. 

Once we receive the invoice from FedEx, which may be  a week or more after your shipment, we charge you for these additional fees.

To minimize these additional fees, please make sure you enter accurate information. 

Yes!

Check out our Newsletter Archives for articles on everything from shipping tips to marketing strategies.

Subscribe to receive the Newsletter and stay up to date on all the latest articles. Enter your email address into the Subscribe field at the boom of any page on this site. 

We offer valuable benefits to our customers who are shipping live invertebrates:

1. We are FedEx certified to ship live, non-venomous reptiles, amphibians, and invertebrates. When you ship with us, you do not have to go through the FedEx certification process.

2. With us, you can ship to and from residences. Standard FedEx certifications only allow business-to-business shipping.

3. Our optional SYI Insurance covers the cost of shipments that arrive late and the value of animals that arrive late and dead. We provide the only way to insure shipments of live reptiles.

4. We provide industry-leading customer support. We are experts in both invertebrates and shipping.

5. When you ship Express with shipyourinverts.com, you pay at least 30% less than FedEx retail rates. When you ship a higher volume, you get an even better rate!

Very large, heavy, or powerful animals may need special shipping arrangements that cannot be done through Shipyourreptiles.com.

Pythons or boas larger than 4 inches in diameter or 8 feet in length cannot be shipped with Shipyourreptiles.com.

To ship a larger reptile you must build or buy a strong wooden crate and ship it using a freight service such as Delta Air Cargo.

If in doubt about whether or not your animal is restricted, contact Customer Service at 303-730-2125 or write to info@shipyourreptiles.com.

1. Gather your shipping supplies.

ShipYourReptiles.com shipping kits contain everything you need:

• Insulated box of the appropriate size

• Zip tie

• Deli cup and/or cloth reptile bag, matched to type and size of animal

• Heat pack

• Cold pack

• Self adhering label envelope

• Harmless LIVE REPTILE label for the interior of your box (included in above link)

2. Gather packing material

You may use your own supplies, but they must meet or exceed ShipYourReptiles.com Shipping Standards.

Start your heat pack two hours before shipping. How to use a heat pack

or Freeze your cold pack overnight. How to use a cold pack. 

3. Prepare the shipping box

Insert the insulating foam panels on the bottom and sides of your box if necessary.

Ventilate the box by punching four 1/4" holes with a Philips screwdriver (two holes on opposing sides). Punch them from the outside in, going through the box and the insulating foam. Do this before you put anything else (especially your reptile) in the box.

4. Create a nest with packing material

Crumpled newspaper works well. Line the bottom and sides of the box so the deli cup or reptile bag will rest securely in the nest.

Not all shipments require a heat pack and most do not need them.

Refer to our Temperature Guidelines to determine whether or not your package needs one.

If you do use a heat pack, make sure to tape the heat pack to the underside of your lid keeping the red line visible. Do not tape over the red line. Do not use a heat pack that feels hard or stiff. The red line should face the interior of the box.

Critical Issues for Heat Pack Use

A. Heat packs should never come into direct contact with the animal bag/container. 

B. There should always be crumpled newspaper or other packaging material between the heat pack and animal bag/container.

C. Heat pack should never be placed under an animal bag/container, as it will result in high likelihood of DOA.

D. Heat pack should be taped securely to underside of the styrofoam lid. 

E. We do not recommend heat pack use in any box smaller than the 12x9x6. If you need a heat pack with your shipment, you should use the 12x9x6 box or larger. 

5. Prepare the deli cup or cloth bag

Inspect the cup or bag to make sure there are no cracks, holes or weak spots.

Using a Sharpie pen, label the cup or bag with species and sex.

6. Inspect the animal

NO VENOMOUS REPTILES are allowed through FedEx or ShipYourReptiles.com.

No Mammals are allowed through FedEx or ShipYourReptiles.com.

Only ship a healthy animal with good weight. Please do not to ship when an animal is in shed. Please do not to feed a reptile the week before shipping to prevent regurgitation during shipping.

Be 100% confident in the animal you are shipping. Go over it in detail, so you know exactly what your customer will see when opening the package.

7. Put the animal into the container

Leave the animal room to move. Use packing material as a cushion and to absorb any waste.

Bag—Inspect the bag to be sure there are no holes or broken seams. We prefer a zip tie to seal the bag for total security (one is included with each shipping kit). Some shippers tie their bags, others use tape and some use a combination of methods. The bag must be closed securely.

Cup—Tape completely around the rim. Do not cover the air holes (re-punch air holes if necessary).

8. Put the container in the box

Nestle the cup or bag into the nesting material. The container should not have room to jostle inside the box.

Put on the top insulating foam panel/lid with the heat pack or cold pack (if needed) facing down.

Put your receipt, caresheet and other paperwork on top of the insulating foam lid. Place your harmless LIVE REPTILE label that comes with your shipping kit on top with the duplicate shipping address in the space provided. This harmless LIVE REPTILE note should be the first thing a person sees when opening the box.

9. Label your package in accordance with the Lacey Act

You are required to mark the outside of the package with a complete list of the animal(s) inside, including quantities, common names and scientific names. A Lacey Act/IATA label must also be included. These can be ordered from SYR/SYA as stickers.

10. Fasten the label and ship

If you haven’t already done so, enter your package and shipping information into ShipYourReptiles.com and purchase your shipping label.

You can print your shipping label from the ShipYourReptiles.com or from your confirmation email.

If you are using a thermal label printer, the label will be self-adhesive. If you print your label on regular paper, place your label inside the provided label pouch and affix the self adhesive pouch to the top of your shipping box.

We recommend dropping your package off at the actual FedEx facility. Do not use a FedEx Office location.

Find a FedEx Facility. Use the Filter and select the "Dangerous Goods" filter to weed out everything except the actual FedEx facilities. 

Track your package using your FedEx tracking number on the home page of ShipYourReptiles.com.

If you have any questions or issues with your shipment, please contact us directly. You are a ShipYourReptiles.com client, not a direct FedEx client, and we will help you answer questions, clarify tracking or process claims. You can call us at 303 730-2125 or email us at Info@shipyourreptiles.com.

We did our best to make the site simple and straight forward. But here are the five basic steps:

1. Create an account

2. Order packaging

Allow about a week for delivery.

3. Create your label.

Click a Book A Shipment button or tab. Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. FedEx cannot deliver to a PO Box.)

4. Print your label

After you confirm your purchase, we will email your receipt and shipping label to you. You must print the shipping label within 30 days—it does not expire, but can only be used once. If you’re ready to print your shipping label, click the Print Shipping Label Now button.

5. Give FedEx your shipment.

You have two choices-

• You can drop your package at a FedEx location.

• We can arrange for FedEx to pick up your package. Contact us at Info@shipyourreptiles.com or 303-730-2125.

It’s easy to peruse the shipments you’ve sent through ShipYourReptiles.com.

At the upper right corner of the web page, click your name then "My Account," then follow the links.

Overview - Late Delivery Claims

If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. 

Addresses are distinguished as business or residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

To report a claim:

Shipper must contact Ship Your Reptiles within two days of delivery.

Report a claim via info@shipyourreptiles.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.

Approved claim payments will be made to the shipper.

Overview Live Arrival (DOA) Claims

Protection against animal death due to late delivery up to the purchased insurance amount.

For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time.

Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.

Zip codes that are categorized by FedEx as rural receive deliveries by noon.

Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.

Check the expected delivery time for your destination at FedEx Get Rates and Transit Times

Addresses are distinguished between business and residential. 

An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.

Recipient must be available to accept the  package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location, without a signature, at his or her discretion. As per FedEx Terms of Service, this counts as a completed delivery. 

To Report a Claim:

Shipper or recipient must contact us within four hours of the official delivery time, as recorded by the FedEx driver. 

Email info@shipyourreptiles.com or call 303-730-2125. As soon as the claim is reported, we will provide further instructions.

A claim can be reported with a voice mail or email. We will record the claim at the message’s time stamp. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Shipper should instruct the recipient to contact us directly to record the claim as soon as possible. We will follow up with the shipper to handle the claim.

Shipper must provide a receipt for the purchase of the live animail.  If the shipment is not a commercial transaction, the shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey Act. This provides proof of value.

Shipper must follow all SYR shipping standards.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack (if applicable), and snake bag/deli cup to prove adherence to shipping standards.

Shipper must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.

Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal cannot be provided upon our request, the claim will not be paid.

Approved claim payments will be made to the shipper.

Limitations / Instances in which SYR Insurance will be nullified: